LiveChat vs tawk.to
Side-by-side comparison of features, pricing, and integrations.
Quick Verdict
LiveChat offers more features (80 vs 52) and more integrations (12 vs 1). Starting price: LiveChat at $25/mo vs tawk.to at $1/mo. LiveChat has 79 unique features while tawk.to has 51 unique features, with 1 features in common.
| LiveChat | tawk.to | |
|---|---|---|
| Category | Customer Support | Customer Support |
| Total Features | 80 | 52 |
| AI-Powered Features | 10 | 2 |
| Starting Price | $25/mo | $1/mo |
| Pricing Tiers | 4 | 3 |
| Integrations | 12 | 1 |
| Shared Features | 1 | |
| Shared Integrations | 0 | |
| Data Quality | 95% | 80% |
Feature Comparison by Category
AI (7 vs 2)
| Feature | LiveChat | tawk.to |
|---|---|---|
| AI Agent | ||
| Automated Translation | ||
| Chat Summary | ||
| Copilot - AI Assistant | ||
| Reply Suggestions | ||
| Sentiment Analysis | ||
| Tag Suggestions | ||
| Text Enhancement | ||
| Text Intelligence |
API & Integration (6 vs 0)
| Feature | LiveChat | tawk.to |
|---|---|---|
| Chat API | ||
| Chat Widget JS API | ||
| Customer SDK | ||
| LiveChat APIs | ||
| Reports API | ||
| Webhooks |
Analytics & Monitoring (0 vs 6)
| Feature | LiveChat | tawk.to |
|---|---|---|
| Geo IP Tracking | ||
| Real-Time Monitoring | ||
| Track Engagement | ||
| Track Sentiment | ||
| Visitor Activity Tracking | ||
| Visitor Information |
Automation (2 vs 2)
| Feature | LiveChat | tawk.to |
|---|---|---|
| Automated Triggers | ||
| ChatBot | ||
| Recurring Campaigns | ||
| Scheduler |
CRM (0 vs 1)
| Feature | LiveChat | tawk.to |
|---|---|---|
| CRM |
Chat Tools (14 vs 0)
| Feature | LiveChat | tawk.to |
|---|---|---|
| Canned Responses | ||
| Chat Archives | ||
| Chat History | ||
| Chat Ratings | ||
| Chat Tags | ||
| Chat Transcripts | ||
| Chat Transfer | ||
| Direct Chat Link | ||
| File Sharing | ||
| Inactivity Messages | ||
| Live Chat Widget | ||
| Message Sneak-Peek | ||
| Notifications | ||
| Rich Messages |
Commerce (0 vs 2)
| Feature | LiveChat | tawk.to |
|---|---|---|
| Conversational Commerce | ||
| In-Chat Payments |
Communication (0 vs 3)
| Feature | LiveChat | tawk.to |
|---|---|---|
| File Transfer | ||
| Group Messaging | ||
| Video + Voice Add-on |
Communication Management (0 vs 1)
| Feature | LiveChat | tawk.to |
|---|---|---|
| Conversation History |
Content & Knowledge (0 vs 1)
| Feature | LiveChat | tawk.to |
|---|---|---|
| Knowledge Base |
Core Communication (0 vs 3)
| Feature | LiveChat | tawk.to |
|---|---|---|
| Chat Pages | ||
| Dashboard | ||
| Live Chat |
Customer Engagement (5 vs 0)
| Feature | LiveChat | tawk.to |
|---|---|---|
| Chat Buttons | ||
| Eye-Catchers | ||
| Routing Rules | ||
| Targeted Messages | ||
| Visitor Tracking |
Customization (4 vs 1)
| Feature | LiveChat | tawk.to |
|---|---|---|
| Accessibility | ||
| Agent Profiles | ||
| Chat Widget Customization | ||
| Language Support | ||
| Remove Branding |
Data Management (0 vs 1)
| Feature | LiveChat | tawk.to |
|---|---|---|
| Unlimited Chat History |
Developer Tools (0 vs 1)
| Feature | LiveChat | tawk.to |
|---|---|---|
| JavaScript API |
Engagement (0 vs 1)
| Feature | LiveChat | tawk.to |
|---|---|---|
| Proactive Chat Initiation |
Integrations (0 vs 1)
| Feature | LiveChat | tawk.to |
|---|---|---|
| 100+ Integrations |
Localization (0 vs 2)
| Feature | LiveChat | tawk.to |
|---|---|---|
| 27 Languages Display | ||
| 45+ Languages Support |
Messaging Channels (10 vs 0)
| Feature | LiveChat | tawk.to |
|---|---|---|
| Apple Messages for Business | ||
| Chat Page | ||
| Email Integration | ||
| Facebook Messenger Integration | ||
| In-Chat Voice, Video & Screen-Sharing | ||
| Instagram Integration | ||
| Mobile Apps Integration | ||
| SMS | ||
| WhatsApp Integration | ||
| X (Twitter) Integration |
Mobile (0 vs 1)
| Feature | LiveChat | tawk.to |
|---|---|---|
| Native Mobile Apps |
Moderation (0 vs 2)
| Feature | LiveChat | tawk.to |
|---|---|---|
| Ban/Unban Visitors | ||
| Message Filtering |
Notifications (0 vs 3)
| Feature | LiveChat | tawk.to |
|---|---|---|
| Agent Alerts | ||
| Desktop Notifications | ||
| Email Notifications |
Organization (0 vs 2)
| Feature | LiveChat | tawk.to |
|---|---|---|
| Conversation Tags | ||
| Departments |
Performance (0 vs 1)
| Feature | LiveChat | tawk.to |
|---|---|---|
| High Load Dashboard |
Productivity (0 vs 1)
| Feature | LiveChat | tawk.to |
|---|---|---|
| Canned Shortcuts |
Reporting (0 vs 1)
| Feature | LiveChat | tawk.to |
|---|---|---|
| Detailed Reporting |
Reporting & Analytics (9 vs 0)
| Feature | LiveChat | tawk.to |
|---|---|---|
| Advanced Reporting | ||
| Agent Reports | ||
| Chat Reports | ||
| Customer Reports | ||
| Data Export | ||
| Data Summary | ||
| Ecommerce Reports | ||
| On-Demand Reporting | ||
| Reports & Analytics |
Sales & Ecommerce (6 vs 0)
| Feature | LiveChat | tawk.to |
|---|---|---|
| Customer Data | ||
| Ecommerce Integrations | ||
| Goals & Sales Tracker | ||
| Pre-set Messages | ||
| Product Cards | ||
| Sales Tracker |
Security (8 vs 1)
| Feature | LiveChat | tawk.to |
|---|---|---|
| Access Restriction | ||
| Credit Card Masking | ||
| Data Storage | ||
| Encryption | ||
| Google Login | ||
| HIPAA Compliance | ||
| Secure Encryption | ||
| Single Sign-On (SSO) | ||
| Visitor Banning |
Security & Control (0 vs 1)
| Feature | LiveChat | tawk.to |
|---|---|---|
| Domain Restriction |
Support Management (0 vs 1)
| Feature | LiveChat | tawk.to |
|---|---|---|
| Ticketing System |
Support Tools (0 vs 1)
| Feature | LiveChat | tawk.to |
|---|---|---|
| Screen Sharing |
Team Management (9 vs 4)
| Feature | LiveChat | tawk.to |
|---|---|---|
| Agent Accounts | ||
| Agent Aliases | ||
| Agent Roles | ||
| Agent-to-Agent Messaging | ||
| Availability | ||
| Chat Assignment | ||
| Chat Limit | ||
| Chat Supervision | ||
| Groups | ||
| Staffing Prediction | ||
| Tag & Assign Conversations | ||
| Unlimited Agents | ||
| Work Scheduler |
UI Customization (0 vs 3)
| Feature | LiveChat | tawk.to |
|---|---|---|
| Attention Bubble | ||
| Custom Tabs | ||
| Customizable Widgets |
User Experience (0 vs 2)
| Feature | LiveChat | tawk.to |
|---|---|---|
| 1880+ Emoji Support | ||
| Message Sneak-Peek |
Unique Features
Only in LiveChat (79)
Chat Summary
Copilot - AI Assistant
Reply Suggestions
Sentiment Analysis
Tag Suggestions
Text Enhancement
Text Intelligence
Chat API
Chat Widget JS API
Customer SDK
LiveChat APIs
Reports API
Webhooks
ChatBot
Recurring Campaigns
Canned Responses
Chat Archives
Chat History
Chat Ratings
Chat Tags
+ 59 more unique features
Only in tawk.to (51)
AI Agent
Automated Translation
Geo IP Tracking
Real-Time Monitoring
Track Engagement
Track Sentiment
Visitor Activity Tracking
Visitor Information
Automated Triggers
Scheduler
Conversational Commerce
In-Chat Payments
File Transfer
Group Messaging
Video + Voice Add-on
Conversation History
Knowledge Base
Chat Pages
Dashboard
Live Chat
+ 31 more unique features
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