LiveChat vs Stonly
Side-by-side comparison of features, pricing, and integrations.
Quick Verdict
LiveChat offers more features (80 vs 45) and more integrations (12 vs 10). Starting price: LiveChat at $25/mo vs Stonly at Contact Sales. LiveChat has 80 unique features while Stonly has 45 unique features, with 0 features in common.
| LiveChat | Stonly | |
|---|---|---|
| Category | Customer Support | Customer Support |
| Total Features | 80 | 45 |
| AI-Powered Features | 10 | 3 |
| Starting Price | $25/mo | Contact Sales |
| Pricing Tiers | 4 | 2 |
| Integrations | 12 | 10 |
| Shared Features | 0 | |
| Shared Integrations | 0 | |
| Data Quality | 95% | 85% |
Feature Comparison by Category
AI (7 vs 2)
| Feature | LiveChat | Stonly |
|---|---|---|
| AI Agent Assist | ||
| AI Answers | ||
| Chat Summary | ||
| Copilot - AI Assistant | ||
| Reply Suggestions | ||
| Sentiment Analysis | ||
| Tag Suggestions | ||
| Text Enhancement | ||
| Text Intelligence |
API & Integration (6 vs 0)
| Feature | LiveChat | Stonly |
|---|---|---|
| Chat API | ||
| Chat Widget JS API | ||
| Customer SDK | ||
| LiveChat APIs | ||
| Reports API | ||
| Webhooks |
Analytics (0 vs 7)
| Feature | LiveChat | Stonly |
|---|---|---|
| Content Health | ||
| Custom Reporting | ||
| Feedback | ||
| Full-path Analytics | ||
| Pageview Analytics | ||
| Surveys | ||
| User-level Analytics |
Automation (2 vs 2)
| Feature | LiveChat | Stonly |
|---|---|---|
| ChatBot | ||
| Recurring Campaigns | ||
| Unlimited Triggers | ||
| Workflow Editor |
Chat Tools (14 vs 0)
| Feature | LiveChat | Stonly |
|---|---|---|
| Canned Responses | ||
| Chat Archives | ||
| Chat History | ||
| Chat Ratings | ||
| Chat Tags | ||
| Chat Transcripts | ||
| Chat Transfer | ||
| Direct Chat Link | ||
| File Sharing | ||
| Inactivity Messages | ||
| Live Chat Widget | ||
| Message Sneak-Peek | ||
| Notifications | ||
| Rich Messages |
Collaboration (0 vs 1)
| Feature | LiveChat | Stonly |
|---|---|---|
| Collaboration Tools |
Content Creation (0 vs 9)
| Feature | LiveChat | Stonly |
|---|---|---|
| Attach Files to Guides | ||
| Checklists | ||
| Code Blocks | ||
| Contact Forms | ||
| Guided Tours | ||
| Interactive Guides | ||
| Multimedia Editor | ||
| Templates | ||
| WYSIWYG Editor |
Content Management (0 vs 9)
| Feature | LiveChat | Stonly |
|---|---|---|
| Knowledge Base | ||
| Metadata | ||
| Modules | ||
| Reusable Snippets | ||
| Review Flows | ||
| Scheduled Publishing | ||
| Tagging | ||
| Versioning | ||
| View Management |
Customer Engagement (5 vs 0)
| Feature | LiveChat | Stonly |
|---|---|---|
| Chat Buttons | ||
| Eye-Catchers | ||
| Routing Rules | ||
| Targeted Messages | ||
| Visitor Tracking |
Customization (4 vs 3)
| Feature | LiveChat | Stonly |
|---|---|---|
| Accessibility | ||
| Agent Profiles | ||
| Chat Widget Customization | ||
| Custom Design | ||
| In-guide Variables | ||
| Language Support | ||
| White Label Options |
Deployment (0 vs 1)
| Feature | LiveChat | Stonly |
|---|---|---|
| The Widget |
Export (0 vs 1)
| Feature | LiveChat | Stonly |
|---|---|---|
| Export Guides as PDF |
Integration (0 vs 2)
| Feature | LiveChat | Stonly |
|---|---|---|
| API Access | ||
| Content Migration |
Localization (0 vs 1)
| Feature | LiveChat | Stonly |
|---|---|---|
| Auto-Translate |
Messaging Channels (10 vs 0)
| Feature | LiveChat | Stonly |
|---|---|---|
| Apple Messages for Business | ||
| Chat Page | ||
| Email Integration | ||
| Facebook Messenger Integration | ||
| In-Chat Voice, Video & Screen-Sharing | ||
| Instagram Integration | ||
| Mobile Apps Integration | ||
| SMS | ||
| WhatsApp Integration | ||
| X (Twitter) Integration |
Optimization (0 vs 1)
| Feature | LiveChat | Stonly |
|---|---|---|
| SEO Optimization |
Reporting & Analytics (9 vs 0)
| Feature | LiveChat | Stonly |
|---|---|---|
| Advanced Reporting | ||
| Agent Reports | ||
| Chat Reports | ||
| Customer Reports | ||
| Data Export | ||
| Data Summary | ||
| Ecommerce Reports | ||
| On-Demand Reporting | ||
| Reports & Analytics |
Sales & Ecommerce (6 vs 0)
| Feature | LiveChat | Stonly |
|---|---|---|
| Customer Data | ||
| Ecommerce Integrations | ||
| Goals & Sales Tracker | ||
| Pre-set Messages | ||
| Product Cards | ||
| Sales Tracker |
Security (8 vs 3)
| Feature | LiveChat | Stonly |
|---|---|---|
| Access Restriction | ||
| Access Rights | ||
| Advanced Team Rights Management | ||
| Credit Card Masking | ||
| Data Storage | ||
| Encryption | ||
| Google Login | ||
| HIPAA Compliance | ||
| SSO | ||
| Single Sign-On (SSO) | ||
| Visitor Banning |
Support (0 vs 2)
| Feature | LiveChat | Stonly |
|---|---|---|
| Dedicated Customer Success | ||
| Priority Support |
Targeting (0 vs 1)
| Feature | LiveChat | Stonly |
|---|---|---|
| Content Segmentation |
Team Management (9 vs 0)
| Feature | LiveChat | Stonly |
|---|---|---|
| Agent Accounts | ||
| Agent Roles | ||
| Availability | ||
| Chat Assignment | ||
| Chat Limit | ||
| Chat Supervision | ||
| Groups | ||
| Staffing Prediction | ||
| Work Scheduler |
Unique Features
Only in LiveChat (80)
Chat Summary
Copilot - AI Assistant
Reply Suggestions
Sentiment Analysis
Tag Suggestions
Text Enhancement
Text Intelligence
Chat API
Chat Widget JS API
Customer SDK
LiveChat APIs
Reports API
Webhooks
ChatBot
Recurring Campaigns
Canned Responses
Chat Archives
Chat History
Chat Ratings
Chat Tags
+ 60 more unique features
Only in Stonly (45)
AI Agent Assist
AI Answers
Content Health
Custom Reporting
Feedback
Full-path Analytics
Pageview Analytics
Surveys
User-level Analytics
Unlimited Triggers
Workflow Editor
Collaboration Tools
Attach Files to Guides
Checklists
Code Blocks
Contact Forms
Guided Tours
Interactive Guides
Multimedia Editor
Templates
+ 25 more unique features
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