LiveChat vs SnapEngage by TeamSupport
Side-by-side comparison of features, pricing, and integrations.
Quick Verdict
LiveChat offers more features (80 vs 27) and more integrations (12 vs 6). Starting price: LiveChat at $25/mo vs SnapEngage by TeamSupport at Contact Sales. LiveChat has 78 unique features while SnapEngage by TeamSupport has 25 unique features, with 2 features in common.
| LiveChat | SnapEngage by TeamSupport | |
|---|---|---|
| Category | Customer Support | Customer Support |
| Total Features | 80 | 27 |
| AI-Powered Features | 10 | 7 |
| Starting Price | $25/mo | Contact Sales |
| Pricing Tiers | 4 | 3 |
| Integrations | 12 | 6 |
| Shared Features | 2 | |
| Shared Integrations | 1 | |
| Data Quality | 95% | 70% |
Feature Comparison by Category
AI (7 vs 2)
| Feature | LiveChat | SnapEngage by TeamSupport |
|---|---|---|
| Chat Summary | ||
| Chatbots | ||
| Copilot - AI Assistant | ||
| Kevin AI Productivity Tools | ||
| Reply Suggestions | ||
| Sentiment Analysis | ||
| Tag Suggestions | ||
| Text Enhancement | ||
| Text Intelligence |
API & Integration (6 vs 0)
| Feature | LiveChat | SnapEngage by TeamSupport |
|---|---|---|
| Chat API | ||
| Chat Widget JS API | ||
| Customer SDK | ||
| LiveChat APIs | ||
| Reports API | ||
| Webhooks |
Analytics (0 vs 3)
| Feature | LiveChat | SnapEngage by TeamSupport |
|---|---|---|
| Customer Intelligence & Distress Signals | ||
| Insights | ||
| Reporting and Analytics |
Automation (2 vs 6)
| Feature | LiveChat | SnapEngage by TeamSupport |
|---|---|---|
| Answer Bot | ||
| Automation | ||
| Bot API | ||
| ChatBot | ||
| Guide Bot | ||
| Info-Capture Bot | ||
| Playbooks | ||
| Recurring Campaigns |
Chat Tools (14 vs 0)
| Feature | LiveChat | SnapEngage by TeamSupport |
|---|---|---|
| Canned Responses | ||
| Chat Archives | ||
| Chat History | ||
| Chat Ratings | ||
| Chat Tags | ||
| Chat Transcripts | ||
| Chat Transfer | ||
| Direct Chat Link | ||
| File Sharing | ||
| Inactivity Messages | ||
| Live Chat Widget | ||
| Message Sneak-Peek | ||
| Notifications | ||
| Rich Messages |
Core (0 vs 1)
| Feature | LiveChat | SnapEngage by TeamSupport |
|---|---|---|
| Live Chat |
Customer Engagement (5 vs 0)
| Feature | LiveChat | SnapEngage by TeamSupport |
|---|---|---|
| Chat Buttons | ||
| Eye-Catchers | ||
| Routing Rules | ||
| Targeted Messages | ||
| Visitor Tracking |
Customer Experience (0 vs 1)
| Feature | LiveChat | SnapEngage by TeamSupport |
|---|---|---|
| Customer Portal |
Customization (4 vs 2)
| Feature | LiveChat | SnapEngage by TeamSupport |
|---|---|---|
| Accessibility | ||
| Agent Profiles | ||
| Chat Widget Customization | ||
| Custom Design | ||
| Custom Fields | ||
| Language Support |
Integration (0 vs 1)
| Feature | LiveChat | SnapEngage by TeamSupport |
|---|---|---|
| CRM Synchronization |
Messaging (0 vs 6)
| Feature | LiveChat | SnapEngage by TeamSupport |
|---|---|---|
| Broadcast | ||
| Facebook Messenger Integration | ||
| Omnichannel Experience | ||
| SMS-to-Chat | ||
| Tweet-to-Chat | ||
| WeChat Integration |
Messaging Channels (10 vs 0)
| Feature | LiveChat | SnapEngage by TeamSupport |
|---|---|---|
| Apple Messages for Business | ||
| Chat Page | ||
| Email Integration | ||
| Facebook Messenger Integration | ||
| In-Chat Voice, Video & Screen-Sharing | ||
| Instagram Integration | ||
| Mobile Apps Integration | ||
| SMS | ||
| WhatsApp Integration | ||
| X (Twitter) Integration |
Reporting & Analytics (9 vs 0)
| Feature | LiveChat | SnapEngage by TeamSupport |
|---|---|---|
| Advanced Reporting | ||
| Agent Reports | ||
| Chat Reports | ||
| Customer Reports | ||
| Data Export | ||
| Data Summary | ||
| Ecommerce Reports | ||
| On-Demand Reporting | ||
| Reports & Analytics |
Sales & Ecommerce (6 vs 0)
| Feature | LiveChat | SnapEngage by TeamSupport |
|---|---|---|
| Customer Data | ||
| Ecommerce Integrations | ||
| Goals & Sales Tracker | ||
| Pre-set Messages | ||
| Product Cards | ||
| Sales Tracker |
Security (8 vs 2)
| Feature | LiveChat | SnapEngage by TeamSupport |
|---|---|---|
| Access Restriction | ||
| Credit Card Masking | ||
| Data Storage | ||
| Encryption | ||
| Google Login | ||
| HIPAA Compliance | ||
| Security and Privacy | ||
| Single Sign-On (SSO) | ||
| Visitor Banning |
Support (0 vs 3)
| Feature | LiveChat | SnapEngage by TeamSupport |
|---|---|---|
| Client Success Support | ||
| Knowledge Base | ||
| Ticketing |
Team Management (9 vs 0)
| Feature | LiveChat | SnapEngage by TeamSupport |
|---|---|---|
| Agent Accounts | ||
| Agent Roles | ||
| Availability | ||
| Chat Assignment | ||
| Chat Limit | ||
| Chat Supervision | ||
| Groups | ||
| Staffing Prediction | ||
| Work Scheduler |
Unique Features
Only in LiveChat (78)
Chat Summary
Copilot - AI Assistant
Reply Suggestions
Sentiment Analysis
Tag Suggestions
Text Enhancement
Text Intelligence
Chat API
Chat Widget JS API
Customer SDK
LiveChat APIs
Reports API
Webhooks
ChatBot
Recurring Campaigns
Canned Responses
Chat Archives
Chat History
Chat Ratings
Chat Tags
+ 58 more unique features
Only in SnapEngage by TeamSupport (25)
Chatbots
Kevin AI Productivity Tools
Customer Intelligence & Distress Signals
Insights
Reporting and Analytics
Answer Bot
Automation
Bot API
Guide Bot
Info-Capture Bot
Playbooks
Live Chat
Customer Portal
Custom Design
Custom Fields
CRM Synchronization
Broadcast
Omnichannel Experience
SMS-to-Chat
Tweet-to-Chat
+ 5 more unique features
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