LiveChat vs Smartsupp
Side-by-side comparison of features, pricing, and integrations.
Quick Verdict
LiveChat offers more features (80 vs 46) and more integrations (12 vs 6). Starting price: LiveChat at $25/mo vs Smartsupp at $14/mo. LiveChat has 78 unique features while Smartsupp has 44 unique features, with 2 features in common.
| LiveChat | Smartsupp | |
|---|---|---|
| Category | Customer Support | Customer Support |
| Total Features | 80 | 46 |
| AI-Powered Features | 10 | 10 |
| Starting Price | $25/mo | $14/mo |
| Pricing Tiers | 4 | 5 |
| Integrations | 12 | 6 |
| Shared Features | 2 | |
| Shared Integrations | 4 | |
| Data Quality | 95% | 80% |
Feature Comparison by Category
AI (7 vs 10)
| Feature | LiveChat | Smartsupp |
|---|---|---|
| AI Engage | ||
| Chat Summary | ||
| Copilot - AI Assistant | ||
| Customizable AI Identity | ||
| FAQ Answering | ||
| Mira AI Shopping Assistant | ||
| Multi-Language Support | ||
| Product Feed Integration | ||
| Product Recommendations | ||
| Reply Suggestions | ||
| Sentiment Analysis | ||
| Tag Suggestions | ||
| Text Content Support | ||
| Text Enhancement | ||
| Text Intelligence |
API & Integration (6 vs 0)
| Feature | LiveChat | Smartsupp |
|---|---|---|
| Chat API | ||
| Chat Widget JS API | ||
| Customer SDK | ||
| LiveChat APIs | ||
| Reports API | ||
| Webhooks |
Analytics (0 vs 7)
| Feature | LiveChat | Smartsupp |
|---|---|---|
| Basic Statistics | ||
| Basic Visitor Info | ||
| Conversation History | ||
| Customer Satisfaction Rating | ||
| Detailed Team Statistics | ||
| Detailed Visitor Info via API | ||
| Visitor Insights |
Automation (2 vs 8)
| Feature | LiveChat | Smartsupp |
|---|---|---|
| Automatic Messages | ||
| Automatic Segmentation | ||
| ChatBot | ||
| Chatbot Flows | ||
| Chatbots | ||
| Handover to Human Operator | ||
| Message Automation | ||
| Multi-Language Chatbots | ||
| Office Hours | ||
| Recurring Campaigns |
Billing (0 vs 1)
| Feature | LiveChat | Smartsupp |
|---|---|---|
| Payment via Wire Transfer |
Chat Tools (14 vs 0)
| Feature | LiveChat | Smartsupp |
|---|---|---|
| Canned Responses | ||
| Chat Archives | ||
| Chat History | ||
| Chat Ratings | ||
| Chat Tags | ||
| Chat Transcripts | ||
| Chat Transfer | ||
| Direct Chat Link | ||
| File Sharing | ||
| Inactivity Messages | ||
| Live Chat Widget | ||
| Message Sneak-Peek | ||
| Notifications | ||
| Rich Messages |
Communication (0 vs 4)
| Feature | LiveChat | Smartsupp |
|---|---|---|
| Customizable Chat Widget | ||
| File Sharing | ||
| Live Chat | ||
| Multichannel Support |
Customer Engagement (5 vs 0)
| Feature | LiveChat | Smartsupp |
|---|---|---|
| Chat Buttons | ||
| Eye-Catchers | ||
| Routing Rules | ||
| Targeted Messages | ||
| Visitor Tracking |
Customization (4 vs 1)
| Feature | LiveChat | Smartsupp |
|---|---|---|
| Accessibility | ||
| Advanced Branding Options | ||
| Agent Profiles | ||
| Chat Widget Customization | ||
| Language Support |
Integration (0 vs 1)
| Feature | LiveChat | Smartsupp |
|---|---|---|
| API & Data Exports |
Management (0 vs 7)
| Feature | LiveChat | Smartsupp |
|---|---|---|
| Block Visitor | ||
| Chat Assignment | ||
| Multiple Websites Support | ||
| Team Management | ||
| Teams of Agents | ||
| Unified Dashboard | ||
| User Roles |
Messaging Channels (10 vs 0)
| Feature | LiveChat | Smartsupp |
|---|---|---|
| Apple Messages for Business | ||
| Chat Page | ||
| Email Integration | ||
| Facebook Messenger Integration | ||
| In-Chat Voice, Video & Screen-Sharing | ||
| Instagram Integration | ||
| Mobile Apps Integration | ||
| SMS | ||
| WhatsApp Integration | ||
| X (Twitter) Integration |
Notification (0 vs 1)
| Feature | LiveChat | Smartsupp |
|---|---|---|
| Desktop Notifications |
Organization (0 vs 1)
| Feature | LiveChat | Smartsupp |
|---|---|---|
| Segmentation with Tags |
Productivity (0 vs 2)
| Feature | LiveChat | Smartsupp |
|---|---|---|
| Personal Shortcuts | ||
| Team Shortcuts |
Reporting & Analytics (9 vs 0)
| Feature | LiveChat | Smartsupp |
|---|---|---|
| Advanced Reporting | ||
| Agent Reports | ||
| Chat Reports | ||
| Customer Reports | ||
| Data Export | ||
| Data Summary | ||
| Ecommerce Reports | ||
| On-Demand Reporting | ||
| Reports & Analytics |
Sales (0 vs 2)
| Feature | LiveChat | Smartsupp |
|---|---|---|
| Lead Collection and Export | ||
| Lead Generation |
Sales & Ecommerce (6 vs 0)
| Feature | LiveChat | Smartsupp |
|---|---|---|
| Customer Data | ||
| Ecommerce Integrations | ||
| Goals & Sales Tracker | ||
| Pre-set Messages | ||
| Product Cards | ||
| Sales Tracker |
Security (8 vs 0)
| Feature | LiveChat | Smartsupp |
|---|---|---|
| Access Restriction | ||
| Credit Card Masking | ||
| Data Storage | ||
| Encryption | ||
| Google Login | ||
| HIPAA Compliance | ||
| Single Sign-On (SSO) | ||
| Visitor Banning |
Support (0 vs 1)
| Feature | LiveChat | Smartsupp |
|---|---|---|
| Dedicated Account Manager |
Team Management (9 vs 0)
| Feature | LiveChat | Smartsupp |
|---|---|---|
| Agent Accounts | ||
| Agent Roles | ||
| Availability | ||
| Chat Assignment | ||
| Chat Limit | ||
| Chat Supervision | ||
| Groups | ||
| Staffing Prediction | ||
| Work Scheduler |
Unique Features
Only in LiveChat (78)
Chat Summary
Copilot - AI Assistant
Reply Suggestions
Sentiment Analysis
Tag Suggestions
Text Enhancement
Text Intelligence
Chat API
Chat Widget JS API
Customer SDK
LiveChat APIs
Reports API
Webhooks
ChatBot
Recurring Campaigns
Canned Responses
Chat Archives
Chat History
Chat Ratings
Chat Tags
+ 58 more unique features
Only in Smartsupp (44)
AI Engage
Customizable AI Identity
FAQ Answering
Mira AI Shopping Assistant
Multi-Language Support
Product Feed Integration
Product Recommendations
Text Content Support
Tone of Voice Customization
Website Scraping
Basic Statistics
Basic Visitor Info
Conversation History
Customer Satisfaction Rating
Detailed Team Statistics
Detailed Visitor Info via API
Visitor Insights
Automatic Messages
Automatic Segmentation
Chatbot Flows
+ 24 more unique features
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