LiveChat vs Pure Chat
Side-by-side comparison of features, pricing, and integrations.
Quick Verdict
LiveChat offers more features (80 vs 28) and more integrations (12 vs 1). Starting price: LiveChat at $25/mo vs Pure Chat at $49/mo. LiveChat has 75 unique features while Pure Chat has 23 unique features, with 5 features in common.
| LiveChat | Pure Chat | |
|---|---|---|
| Category | Customer Support | Customer Support |
| Total Features | 80 | 28 |
| AI-Powered Features | 10 | 0 |
| Starting Price | $25/mo | $49/mo |
| Pricing Tiers | 4 | 3 |
| Integrations | 12 | 1 |
| Shared Features | 5 | |
| Shared Integrations | 0 | |
| Data Quality | 95% | 60% |
Feature Comparison by Category
AI (7 vs 0)
| Feature | LiveChat | Pure Chat |
|---|---|---|
| Chat Summary | ||
| Copilot - AI Assistant | ||
| Reply Suggestions | ||
| Sentiment Analysis | ||
| Tag Suggestions | ||
| Text Enhancement | ||
| Text Intelligence |
API & Integration (6 vs 0)
| Feature | LiveChat | Pure Chat |
|---|---|---|
| Chat API | ||
| Chat Widget JS API | ||
| Customer SDK | ||
| LiveChat APIs | ||
| Reports API | ||
| Webhooks |
Analytics (0 vs 4)
| Feature | LiveChat | Pure Chat |
|---|---|---|
| CSV Exports | ||
| Comprehensive Account Statistics and Reports | ||
| Realtime Analytics | ||
| Visitor Tracking |
Automation (2 vs 1)
| Feature | LiveChat | Pure Chat |
|---|---|---|
| ChatBot | ||
| Recurring Campaigns | ||
| Trigger-Based Actions and Alerts |
Chat Tools (14 vs 0)
| Feature | LiveChat | Pure Chat |
|---|---|---|
| Canned Responses | ||
| Chat Archives | ||
| Chat History | ||
| Chat Ratings | ||
| Chat Tags | ||
| Chat Transcripts | ||
| Chat Transfer | ||
| Direct Chat Link | ||
| File Sharing | ||
| Inactivity Messages | ||
| Live Chat Widget | ||
| Message Sneak-Peek | ||
| Notifications | ||
| Rich Messages |
Collaboration (0 vs 1)
| Feature | LiveChat | Pure Chat |
|---|---|---|
| File Transfer |
Core (0 vs 1)
| Feature | LiveChat | Pure Chat |
|---|---|---|
| Live Chat Widget |
Customer Engagement (5 vs 0)
| Feature | LiveChat | Pure Chat |
|---|---|---|
| Chat Buttons | ||
| Eye-Catchers | ||
| Routing Rules | ||
| Targeted Messages | ||
| Visitor Tracking |
Customization (4 vs 3)
| Feature | LiveChat | Pure Chat |
|---|---|---|
| Accessibility | ||
| Advanced Widget Customization | ||
| Agent Profiles | ||
| Chat Widget Customization | ||
| Customize Chat Widget with Images | ||
| Language Support |
Forms (0 vs 2)
| Feature | LiveChat | Pure Chat |
|---|---|---|
| Email Form When Unavailable | ||
| Pre-Chat Info Form |
History & Reporting (0 vs 2)
| Feature | LiveChat | Pure Chat |
|---|---|---|
| Chat Transcripts | ||
| Unlimited Chat History |
Information (0 vs 1)
| Feature | LiveChat | Pure Chat |
|---|---|---|
| Show Your Location |
Integration (0 vs 2)
| Feature | LiveChat | Pure Chat |
|---|---|---|
| Engagement Hub | ||
| Integrations |
Management (0 vs 2)
| Feature | LiveChat | Pure Chat |
|---|---|---|
| Operator Availability Schedules | ||
| Operator Dashboard |
Messaging Channels (10 vs 0)
| Feature | LiveChat | Pure Chat |
|---|---|---|
| Apple Messages for Business | ||
| Chat Page | ||
| Email Integration | ||
| Facebook Messenger Integration | ||
| In-Chat Voice, Video & Screen-Sharing | ||
| Instagram Integration | ||
| Mobile Apps Integration | ||
| SMS | ||
| WhatsApp Integration | ||
| X (Twitter) Integration |
Mobile (0 vs 2)
| Feature | LiveChat | Pure Chat |
|---|---|---|
| Mobile-Optimized Chat Widget | ||
| iOS and Android Mobile Apps |
Notifications (0 vs 2)
| Feature | LiveChat | Pure Chat |
|---|---|---|
| Chat Notifications | ||
| SMS Notifications |
Productivity (0 vs 1)
| Feature | LiveChat | Pure Chat |
|---|---|---|
| Canned Responses |
Reporting & Analytics (9 vs 0)
| Feature | LiveChat | Pure Chat |
|---|---|---|
| Advanced Reporting | ||
| Agent Reports | ||
| Chat Reports | ||
| Customer Reports | ||
| Data Export | ||
| Data Summary | ||
| Ecommerce Reports | ||
| On-Demand Reporting | ||
| Reports & Analytics |
Sales & Ecommerce (6 vs 0)
| Feature | LiveChat | Pure Chat |
|---|---|---|
| Customer Data | ||
| Ecommerce Integrations | ||
| Goals & Sales Tracker | ||
| Pre-set Messages | ||
| Product Cards | ||
| Sales Tracker |
Security (8 vs 2)
| Feature | LiveChat | Pure Chat |
|---|---|---|
| Access Restriction | ||
| Credit Card Masking | ||
| Data Storage | ||
| Encryption | ||
| Google Login | ||
| HIPAA Compliance | ||
| SSL Security | ||
| Security Roles | ||
| Single Sign-On (SSO) | ||
| Visitor Banning |
Social Media (0 vs 1)
| Feature | LiveChat | Pure Chat |
|---|---|---|
| Show Twitter Feed |
Team Management (9 vs 0)
| Feature | LiveChat | Pure Chat |
|---|---|---|
| Agent Accounts | ||
| Agent Roles | ||
| Availability | ||
| Chat Assignment | ||
| Chat Limit | ||
| Chat Supervision | ||
| Groups | ||
| Staffing Prediction | ||
| Work Scheduler |
Visitor Intelligence (0 vs 1)
| Feature | LiveChat | Pure Chat |
|---|---|---|
| Visitor Information & Location Details |
Unique Features
Only in LiveChat (75)
Chat Summary
Copilot - AI Assistant
Reply Suggestions
Sentiment Analysis
Tag Suggestions
Text Enhancement
Text Intelligence
Chat API
Chat Widget JS API
Customer SDK
LiveChat APIs
Reports API
Webhooks
ChatBot
Recurring Campaigns
Chat Archives
Chat History
Chat Ratings
Chat Tags
Chat Transfer
+ 55 more unique features
Only in Pure Chat (23)
Comprehensive Account Statistics and Reports
CSV Exports
Realtime Analytics
Trigger-Based Actions and Alerts
File Transfer
Advanced Widget Customization
Customize Chat Widget with Images
Email Form When Unavailable
Pre-Chat Info Form
Unlimited Chat History
Show Your Location
Engagement Hub
Integrations
Operator Availability Schedules
Operator Dashboard
iOS and Android Mobile Apps
Mobile-Optimized Chat Widget
Chat Notifications
SMS Notifications
Security Roles
+ 3 more unique features
Want to build your own alternative to LiveChat or Pure Chat?
Analyze it with Reap