LiveChat vs Olark
Side-by-side comparison of features, pricing, and integrations.
Quick Verdict
LiveChat offers more features (80 vs 25) and more integrations (12 vs 4). Starting price: LiveChat at $25/mo vs Olark at $29/mo. LiveChat has 79 unique features while Olark has 24 unique features, with 1 features in common.
| LiveChat | Olark | |
|---|---|---|
| Category | Customer Support | Customer Support |
| Total Features | 80 | 25 |
| AI-Powered Features | 10 | 2 |
| Starting Price | $25/mo | $29/mo |
| Pricing Tiers | 4 | 5 |
| Integrations | 12 | 4 |
| Shared Features | 1 | |
| Shared Integrations | 0 | |
| Data Quality | 95% | 70% |
Feature Comparison by Category
AI (7 vs 0)
| Feature | LiveChat | Olark |
|---|---|---|
| Chat Summary | ||
| Copilot - AI Assistant | ||
| Reply Suggestions | ||
| Sentiment Analysis | ||
| Tag Suggestions | ||
| Text Enhancement | ||
| Text Intelligence |
AI & Automation (0 vs 2)
| Feature | LiveChat | Olark |
|---|---|---|
| AI-Powered Chatbots | ||
| Flexible Automation Bot |
API & Integration (6 vs 0)
| Feature | LiveChat | Olark |
|---|---|---|
| Chat API | ||
| Chat Widget JS API | ||
| Customer SDK | ||
| LiveChat APIs | ||
| Reports API | ||
| Webhooks |
Accessibility (0 vs 1)
| Feature | LiveChat | Olark |
|---|---|---|
| WCAG 2.1 AA Accessibility Certification |
Add-ons (0 vs 1)
| Feature | LiveChat | Olark |
|---|---|---|
| PowerUps |
Automation (2 vs 2)
| Feature | LiveChat | Olark |
|---|---|---|
| Automation Rules | ||
| Chat Routing | ||
| ChatBot | ||
| Recurring Campaigns |
Chat Tools (14 vs 0)
| Feature | LiveChat | Olark |
|---|---|---|
| Canned Responses | ||
| Chat Archives | ||
| Chat History | ||
| Chat Ratings | ||
| Chat Tags | ||
| Chat Transcripts | ||
| Chat Transfer | ||
| Direct Chat Link | ||
| File Sharing | ||
| Inactivity Messages | ||
| Live Chat Widget | ||
| Message Sneak-Peek | ||
| Notifications | ||
| Rich Messages |
Communication (0 vs 3)
| Feature | LiveChat | Olark |
|---|---|---|
| Live Chat | ||
| SMS Texting | ||
| Video Chat |
Customer Engagement (5 vs 0)
| Feature | LiveChat | Olark |
|---|---|---|
| Chat Buttons | ||
| Eye-Catchers | ||
| Routing Rules | ||
| Targeted Messages | ||
| Visitor Tracking |
Customization (4 vs 1)
| Feature | LiveChat | Olark |
|---|---|---|
| Accessibility | ||
| Agent Profiles | ||
| Chat Widget Customization | ||
| Customizable Chatbox | ||
| Language Support |
Data & Insights (0 vs 1)
| Feature | LiveChat | Olark |
|---|---|---|
| Chat Transcripts & Search |
Data Collection (0 vs 1)
| Feature | LiveChat | Olark |
|---|---|---|
| Custom Chatbox Forms |
Integration (0 vs 2)
| Feature | LiveChat | Olark |
|---|---|---|
| API & Integrations | ||
| Basic Integrations |
Messaging Channels (10 vs 0)
| Feature | LiveChat | Olark |
|---|---|---|
| Apple Messages for Business | ||
| Chat Page | ||
| Email Integration | ||
| Facebook Messenger Integration | ||
| In-Chat Voice, Video & Screen-Sharing | ||
| Instagram Integration | ||
| Mobile Apps Integration | ||
| SMS | ||
| WhatsApp Integration | ||
| X (Twitter) Integration |
Platform (0 vs 1)
| Feature | LiveChat | Olark |
|---|---|---|
| Multi-Domain Support |
Reporting & Analytics (9 vs 2)
| Feature | LiveChat | Olark |
|---|---|---|
| Advanced Reporting | ||
| Agent Reports | ||
| Chat Reports | ||
| Customer Reports | ||
| Data Export | ||
| Data Summary | ||
| Ecommerce Reports | ||
| Live Analytics & Reporting | ||
| On-Demand Reporting | ||
| Reports & Analytics |
Sales & Ecommerce (6 vs 0)
| Feature | LiveChat | Olark |
|---|---|---|
| Customer Data | ||
| Ecommerce Integrations | ||
| Goals & Sales Tracker | ||
| Pre-set Messages | ||
| Product Cards | ||
| Sales Tracker |
Security (8 vs 1)
| Feature | LiveChat | Olark |
|---|---|---|
| Access Restriction | ||
| Comprehensive Security | ||
| Credit Card Masking | ||
| Data Storage | ||
| Encryption | ||
| Google Login | ||
| HIPAA Compliance | ||
| Single Sign-On (SSO) | ||
| Visitor Banning |
Support (0 vs 4)
| Feature | LiveChat | Olark |
|---|---|---|
| Dedicated Account Manager | ||
| Email Support | ||
| Live Training | ||
| Professional Services |
Team Management (9 vs 3)
| Feature | LiveChat | Olark |
|---|---|---|
| Agent Accounts | ||
| Agent Groups | ||
| Agent Roles | ||
| Availability | ||
| Chat Assignment | ||
| Chat Limit | ||
| Chat Supervision | ||
| Groups | ||
| Role-Based Permissions | ||
| Shortcuts & Canned Responses | ||
| Staffing Prediction | ||
| Work Scheduler |
Unique Features
Only in LiveChat (79)
Chat Summary
Copilot - AI Assistant
Reply Suggestions
Sentiment Analysis
Tag Suggestions
Text Enhancement
Text Intelligence
Chat API
Chat Widget JS API
Customer SDK
LiveChat APIs
Reports API
Webhooks
ChatBot
Recurring Campaigns
Canned Responses
Chat Archives
Chat History
Chat Ratings
Chat Tags
+ 59 more unique features
Only in Olark (24)
WCAG 2.1 AA Accessibility Certification
PowerUps
AI-Powered Chatbots
Flexible Automation Bot
Automation Rules
Chat Routing
Live Chat
SMS Texting
Video Chat
Customizable Chatbox
Chat Transcripts & Search
Custom Chatbox Forms
API & Integrations
Basic Integrations
Multi-Domain Support
Live Analytics & Reporting
Comprehensive Security
Dedicated Account Manager
Email Support
Live Training
+ 4 more unique features
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