Kayako vs Voiso
Side-by-side comparison of features, pricing, and integrations.
Quick Verdict
Kayako offers fewer features (42 vs 53) and more integrations (30 vs 8). Starting price: Kayako at $35/mo vs Voiso at $30/mo. Kayako has 42 unique features while Voiso has 53 unique features, with 0 features in common.
| Kayako | Voiso | |
|---|---|---|
| Category | Customer Support | Customer Support |
| Total Features | 42 | 53 |
| AI-Powered Features | 3 | 8 |
| Starting Price | $35/mo | $30/mo |
| Pricing Tiers | 4 | 3 |
| Integrations | 30 | 8 |
| Shared Features | 0 | |
| Shared Integrations | 2 | |
| Data Quality | 71% | 90% |
Feature Comparison by Category
Analytics (4 vs 7)
| Feature | Kayako | Voiso |
|---|---|---|
| AI Call Scoring | ||
| AI Call Summaries | ||
| AI Conversation Scoring | ||
| AI Speech Analytics | ||
| CSAT Surveys | ||
| Call Transcription | ||
| Chat Ratings | ||
| Multilingual Call Translation | ||
| Real-Time Call Transcription | ||
| Reports & Analytics | ||
| Sentiment Analysis |
Automation (4 vs 4)
| Feature | Kayako | Voiso |
|---|---|---|
| AI-Powered Chatbot | ||
| Article Recommendations | ||
| Chatbot | ||
| Flow Builder | ||
| IVR (Interactive Voice Response) | ||
| Macros | ||
| Text-to-Speech | ||
| Workflow Builder |
Chat (0 vs 1)
| Feature | Kayako | Voiso |
|---|---|---|
| Web Chat |
Communication (12 vs 1)
| Feature | Kayako | Voiso |
|---|---|---|
| Chat Pre-Chat Forms | ||
| Chat Transfer | ||
| Co-browsing | ||
| Live Chat | ||
| Multi-Channel Support | ||
| Offline Messages | ||
| Omnichannel Communication | ||
| Proactive Invitations | ||
| Social Media Integration | ||
| Typing Indicators | ||
| Video Chat | ||
| Visitor Monitoring | ||
| WhatsApp Integration |
Customization (1 vs 0)
| Feature | Kayako | Voiso |
|---|---|---|
| Custom Branding |
Inbound (0 vs 6)
| Feature | Kayako | Voiso |
|---|---|---|
| Adaptive Routing | ||
| Call Queuing | ||
| Callbacks | ||
| Conditional Routing | ||
| Global Call Routing | ||
| Smart Routing |
Infrastructure (0 vs 1)
| Feature | Kayako | Voiso |
|---|---|---|
| Geo-Redundant Infrastructure |
Integration (2 vs 3)
| Feature | Kayako | Voiso |
|---|---|---|
| API & Webhooks | ||
| API Access | ||
| CRM Integrations | ||
| Helpdesk Integrations | ||
| Webhooks |
Messaging (0 vs 3)
| Feature | Kayako | Voiso |
|---|---|---|
| Message Routing | ||
| Messaging Apps Integration | ||
| SMS |
Mobile (0 vs 1)
| Feature | Kayako | Voiso |
|---|---|---|
| Voiso Mobile App |
Outbound (0 vs 7)
| Feature | Kayako | Voiso |
|---|---|---|
| AI Predictive Dialer | ||
| AI Progressive Dialer | ||
| Answering Machine Detection (AMD) | ||
| Automated Outbound Campaigns | ||
| CID Risk Check | ||
| Local Caller ID | ||
| Number Validator |
Productivity (5 vs 0)
| Feature | Kayako | Voiso |
|---|---|---|
| Bulk Actions | ||
| Canned Responses | ||
| Collision Detection | ||
| Mobile App | ||
| Search & Filters |
Quality (0 vs 1)
| Feature | Kayako | Voiso |
|---|---|---|
| Advanced Call Diagnostics |
Reporting (0 vs 6)
| Feature | Kayako | Voiso |
|---|---|---|
| Agent Zoom | ||
| Billing & User Reports | ||
| Call Supervision | ||
| Contact Center Reporting | ||
| Historical Reporting | ||
| Real-Time Dashboards |
Security (3 vs 6)
| Feature | Kayako | Voiso |
|---|---|---|
| Audit Logs | ||
| Contact Number Masking | ||
| Custom Roles & Permissions | ||
| End-to-End Encryption | ||
| Inbound Call Blocking | ||
| Multi-Factor Authentication | ||
| Role-Based Access Control | ||
| Security Log Streaming | ||
| Two-Factor Authentication |
Storage (0 vs 2)
| Feature | Kayako | Voiso |
|---|---|---|
| 1-Year Storage with AWS Streaming | ||
| 6-Month Storage |
Support Management (11 vs 0)
| Feature | Kayako | Voiso |
|---|---|---|
| Agent Groups | ||
| Community Forum | ||
| Custom Fields | ||
| Customer Profiles | ||
| Email Forwarding | ||
| Help Desk | ||
| Internal Notes | ||
| Knowledge Base | ||
| SLA Management | ||
| Self-Service Portal | ||
| Ticket Assignment |
Voice (0 vs 3)
| Feature | Kayako | Voiso |
|---|---|---|
| Call Recordings | ||
| Voice / Softphone | ||
| Voicemail to Email |
Workspace (0 vs 1)
| Feature | Kayako | Voiso |
|---|---|---|
| Unified Agent Workspace |
Unique Features
Only in Kayako (42)
Chat Ratings
CSAT Surveys
Reports & Analytics
Sentiment Analysis
AI-Powered Chatbot
Article Recommendations
Macros
Workflow Builder
Chat Pre-Chat Forms
Chat Transfer
Co-browsing
Live Chat
Multi-Channel Support
Offline Messages
Proactive Invitations
Social Media Integration
Typing Indicators
Video Chat
Visitor Monitoring
WhatsApp Integration
+ 22 more unique features
Only in Voiso (53)
AI Call Scoring
AI Call Summaries
AI Conversation Scoring
AI Speech Analytics
Call Transcription
Multilingual Call Translation
Real-Time Call Transcription
Chatbot
Flow Builder
IVR (Interactive Voice Response)
Text-to-Speech
Web Chat
Omnichannel Communication
Adaptive Routing
Call Queuing
Callbacks
Conditional Routing
Global Call Routing
Smart Routing
Geo-Redundant Infrastructure
+ 33 more unique features
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