Kayako vs LiveChat
Side-by-side comparison of features, pricing, and integrations.
Quick Verdict
Kayako offers fewer features (42 vs 80) and more integrations (30 vs 12). Starting price: Kayako at $35/mo vs LiveChat at $25/mo. Kayako has 35 unique features while LiveChat has 73 unique features, with 7 features in common.
| Kayako | LiveChat | |
|---|---|---|
| Category | Customer Support | Customer Support |
| Total Features | 42 | 80 |
| AI-Powered Features | 3 | 10 |
| Starting Price | $35/mo | $25/mo |
| Pricing Tiers | 4 | 4 |
| Integrations | 30 | 12 |
| Shared Features | 7 | |
| Shared Integrations | 2 | |
| Data Quality | 71% | 95% |
Feature Comparison by Category
AI (0 vs 7)
| Feature | Kayako | LiveChat |
|---|---|---|
| Chat Summary | ||
| Copilot - AI Assistant | ||
| Reply Suggestions | ||
| Sentiment Analysis | ||
| Tag Suggestions | ||
| Text Enhancement | ||
| Text Intelligence |
API & Integration (0 vs 6)
| Feature | Kayako | LiveChat |
|---|---|---|
| Chat API | ||
| Chat Widget JS API | ||
| Customer SDK | ||
| LiveChat APIs | ||
| Reports API | ||
| Webhooks |
Analytics (4 vs 0)
| Feature | Kayako | LiveChat |
|---|---|---|
| CSAT Surveys | ||
| Chat Ratings | ||
| Reports & Analytics | ||
| Sentiment Analysis |
Automation (4 vs 2)
| Feature | Kayako | LiveChat |
|---|---|---|
| AI-Powered Chatbot | ||
| Article Recommendations | ||
| ChatBot | ||
| Macros | ||
| Recurring Campaigns | ||
| Workflow Builder |
Chat Tools (0 vs 14)
| Feature | Kayako | LiveChat |
|---|---|---|
| Canned Responses | ||
| Chat Archives | ||
| Chat History | ||
| Chat Ratings | ||
| Chat Tags | ||
| Chat Transcripts | ||
| Chat Transfer | ||
| Direct Chat Link | ||
| File Sharing | ||
| Inactivity Messages | ||
| Live Chat Widget | ||
| Message Sneak-Peek | ||
| Notifications | ||
| Rich Messages |
Communication (12 vs 0)
| Feature | Kayako | LiveChat |
|---|---|---|
| Chat Pre-Chat Forms | ||
| Chat Transfer | ||
| Co-browsing | ||
| Live Chat | ||
| Multi-Channel Support | ||
| Offline Messages | ||
| Proactive Invitations | ||
| Social Media Integration | ||
| Typing Indicators | ||
| Video Chat | ||
| Visitor Monitoring | ||
| WhatsApp Integration |
Customer Engagement (0 vs 5)
| Feature | Kayako | LiveChat |
|---|---|---|
| Chat Buttons | ||
| Eye-Catchers | ||
| Routing Rules | ||
| Targeted Messages | ||
| Visitor Tracking |
Customization (1 vs 4)
| Feature | Kayako | LiveChat |
|---|---|---|
| Accessibility | ||
| Agent Profiles | ||
| Chat Widget Customization | ||
| Custom Branding | ||
| Language Support |
Integration (2 vs 0)
| Feature | Kayako | LiveChat |
|---|---|---|
| API Access | ||
| Webhooks |
Messaging Channels (0 vs 10)
| Feature | Kayako | LiveChat |
|---|---|---|
| Apple Messages for Business | ||
| Chat Page | ||
| Email Integration | ||
| Facebook Messenger Integration | ||
| In-Chat Voice, Video & Screen-Sharing | ||
| Instagram Integration | ||
| Mobile Apps Integration | ||
| SMS | ||
| WhatsApp Integration | ||
| X (Twitter) Integration |
Productivity (5 vs 0)
| Feature | Kayako | LiveChat |
|---|---|---|
| Bulk Actions | ||
| Canned Responses | ||
| Collision Detection | ||
| Mobile App | ||
| Search & Filters |
Reporting & Analytics (0 vs 9)
| Feature | Kayako | LiveChat |
|---|---|---|
| Advanced Reporting | ||
| Agent Reports | ||
| Chat Reports | ||
| Customer Reports | ||
| Data Export | ||
| Data Summary | ||
| Ecommerce Reports | ||
| On-Demand Reporting | ||
| Reports & Analytics |
Sales & Ecommerce (0 vs 6)
| Feature | Kayako | LiveChat |
|---|---|---|
| Customer Data | ||
| Ecommerce Integrations | ||
| Goals & Sales Tracker | ||
| Pre-set Messages | ||
| Product Cards | ||
| Sales Tracker |
Security (3 vs 8)
| Feature | Kayako | LiveChat |
|---|---|---|
| Access Restriction | ||
| Audit Logs | ||
| Credit Card Masking | ||
| Data Storage | ||
| Encryption | ||
| Google Login | ||
| HIPAA Compliance | ||
| Role-Based Access Control | ||
| Single Sign-On (SSO) | ||
| Two-Factor Authentication | ||
| Visitor Banning |
Support Management (11 vs 0)
| Feature | Kayako | LiveChat |
|---|---|---|
| Agent Groups | ||
| Community Forum | ||
| Custom Fields | ||
| Customer Profiles | ||
| Email Forwarding | ||
| Help Desk | ||
| Internal Notes | ||
| Knowledge Base | ||
| SLA Management | ||
| Self-Service Portal | ||
| Ticket Assignment |
Team Management (0 vs 9)
| Feature | Kayako | LiveChat |
|---|---|---|
| Agent Accounts | ||
| Agent Roles | ||
| Availability | ||
| Chat Assignment | ||
| Chat Limit | ||
| Chat Supervision | ||
| Groups | ||
| Staffing Prediction | ||
| Work Scheduler |
Unique Features
Only in Kayako (35)
CSAT Surveys
AI-Powered Chatbot
Article Recommendations
Macros
Workflow Builder
Chat Pre-Chat Forms
Co-browsing
Live Chat
Multi-Channel Support
Offline Messages
Proactive Invitations
Social Media Integration
Typing Indicators
Video Chat
Visitor Monitoring
Custom Branding
API Access
Bulk Actions
Collision Detection
Mobile App
+ 15 more unique features
Only in LiveChat (73)
Chat Summary
Copilot - AI Assistant
Reply Suggestions
Tag Suggestions
Text Enhancement
Text Intelligence
Chat API
Chat Widget JS API
Customer SDK
LiveChat APIs
Reports API
ChatBot
Recurring Campaigns
Chat Archives
Chat History
Chat Tags
Chat Transcripts
Direct Chat Link
File Sharing
Inactivity Messages
+ 53 more unique features
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