Kangaroo Rewards vs Retently
Side-by-side comparison of features, pricing, and integrations.
Quick Verdict
Kangaroo Rewards offers fewer features (21 vs 57) and fewer integrations (12 vs 19). Starting price: Kangaroo Rewards at Contact Sales vs Retently at $49/mo. Kangaroo Rewards has 21 unique features while Retently has 57 unique features, with 0 features in common.
| Kangaroo Rewards | Retently | |
|---|---|---|
| Category | Customer Success | Customer Success |
| Total Features | 21 | 57 |
| AI-Powered Features | 0 | 3 |
| Starting Price | Contact Sales | $49/mo |
| Pricing Tiers | 0 | 3 |
| Integrations | 12 | 19 |
| Shared Features | 0 | |
| Shared Integrations | 1 | |
| Data Quality | 55% | 95% |
Feature Comparison by Category
Analytics & Reporting (0 vs 13)
| Feature | Kangaroo Rewards | Retently |
|---|---|---|
| AI-Powered Feedback Classification & Topic Analytics | ||
| AI-Powered Sentiment Analysis | ||
| AI-Powered Text Analysis | ||
| Account-Level Exportable Scores | ||
| Advanced Reporting, Trends, and Benchmarking | ||
| Audience and Feedback Segmentation | ||
| CX Analytics | ||
| Feedback Analytics | ||
| Journey Mapping | ||
| NPS Benchmarks | ||
| Real-Time Insights | ||
| Trend Groups | ||
| Trends in Group |
Automation (1 vs 7)
| Feature | Kangaroo Rewards | Retently |
|---|---|---|
| Automated Email Follow-Ups | ||
| Automated Recurring Surveys | ||
| Feedback Loop | ||
| Flexible Workflows | ||
| Page Redirect | ||
| Survey Reminders | ||
| Webhook Events | ||
| Workflows |
Core Loyalty (4 vs 0)
| Feature | Kangaroo Rewards | Retently |
|---|---|---|
| Cashback Rewards | ||
| Membership & Tiers | ||
| Points & Rewards | ||
| Punch Cards |
Customer Acquisition (2 vs 0)
| Feature | Kangaroo Rewards | Retently |
|---|---|---|
| Referral Programs | ||
| Sign-Up Incentives |
Customer Feedback (1 vs 0)
| Feature | Kangaroo Rewards | Retently |
|---|---|---|
| Review App |
Data Management (0 vs 5)
| Feature | Kangaroo Rewards | Retently |
|---|---|---|
| Antivirus Detection | ||
| Data Export | ||
| Data Residency | ||
| Email Addresses Cleanup | ||
| Outbox Data Retention |
Engagement (2 vs 0)
| Feature | Kangaroo Rewards | Retently |
|---|---|---|
| Gamification | ||
| QR Code Scanning |
Feedback Management (0 vs 2)
| Feature | Kangaroo Rewards | Retently |
|---|---|---|
| Feedback Import | ||
| Feedback Management |
Hardware (1 vs 0)
| Feature | Kangaroo Rewards | Retently |
|---|---|---|
| Loyalty Tablet |
Implementation (0 vs 1)
| Feature | Kangaroo Rewards | Retently |
|---|---|---|
| Data Migration Concierge |
Integration (1 vs 1)
| Feature | Kangaroo Rewards | Retently |
|---|---|---|
| API | ||
| REST API |
Management (2 vs 0)
| Feature | Kangaroo Rewards | Retently |
|---|---|---|
| Business Portal | ||
| Loyalty Management |
Marketing (2 vs 0)
| Feature | Kangaroo Rewards | Retently |
|---|---|---|
| Campaigns | ||
| Geofencing |
Marketing Automation (1 vs 0)
| Feature | Kangaroo Rewards | Retently |
|---|---|---|
| Email & SMS Marketing |
Mobile (1 vs 0)
| Feature | Kangaroo Rewards | Retently |
|---|---|---|
| White Labelled Loyalty App |
Notifications (0 vs 1)
| Feature | Kangaroo Rewards | Retently |
|---|---|---|
| Email & Slack Alerts |
Omnichannel (1 vs 0)
| Feature | Kangaroo Rewards | Retently |
|---|---|---|
| Omnichannel Loyalty Experience |
Reporting & Analytics (1 vs 0)
| Feature | Kangaroo Rewards | Retently |
|---|---|---|
| Robust Reporting |
Survey Channels (0 vs 7)
| Feature | Kangaroo Rewards | Retently |
|---|---|---|
| Email Surveys | ||
| Embed Survey | ||
| In-App Surveys | ||
| Kiosk Surveys | ||
| Link Surveys | ||
| Omnichannel Reach | ||
| SMS Surveys |
Survey Customization (0 vs 6)
| Feature | Kangaroo Rewards | Retently |
|---|---|---|
| Custom FROM Domain | ||
| Custom Survey Design | ||
| Multi-Language Survey Templates | ||
| No Retently Branding | ||
| Survey Branding & Personalization | ||
| Template Merge Fields |
Survey Management (0 vs 9)
| Feature | Kangaroo Rewards | Retently |
|---|---|---|
| Customer Lifecycle Surveys | ||
| Question Routing | ||
| Smart Surveys | ||
| Survey Delay | ||
| Survey Outbox | ||
| Survey Queue | ||
| Survey Sampling | ||
| Survey Throttling | ||
| Transactional Surveys |
Survey Optimization (0 vs 1)
| Feature | Kangaroo Rewards | Retently |
|---|---|---|
| A/B Testing |
Survey Types (0 vs 4)
| Feature | Kangaroo Rewards | Retently |
|---|---|---|
| Anonymous Employee Surveys | ||
| CES Surveys | ||
| CSAT Surveys | ||
| NPS Surveys |
Targeting (1 vs 0)
| Feature | Kangaroo Rewards | Retently |
|---|---|---|
| Smart Segmentation |
Unique Features
Only in Kangaroo Rewards (21)
Workflows
Cashback Rewards
Membership & Tiers
Points & Rewards
Punch Cards
Referral Programs
Sign-Up Incentives
Review App
Gamification
QR Code Scanning
Loyalty Tablet
API
Business Portal
Loyalty Management
Campaigns
Geofencing
Email & SMS Marketing
White Labelled Loyalty App
Omnichannel Loyalty Experience
Robust Reporting
+ 1 more unique features
Only in Retently (57)
Account-Level Exportable Scores
Advanced Reporting, Trends, and Benchmarking
AI-Powered Feedback Classification & Topic Analytics
AI-Powered Sentiment Analysis
AI-Powered Text Analysis
Audience and Feedback Segmentation
CX Analytics
Feedback Analytics
Journey Mapping
NPS Benchmarks
Real-Time Insights
Trend Groups
Trends in Group
Automated Email Follow-Ups
Automated Recurring Surveys
Feedback Loop
Flexible Workflows
Page Redirect
Survey Reminders
Webhook Events
+ 37 more unique features
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