JustCall vs Medallia
Side-by-side comparison of features, pricing, and integrations.
Quick Verdict
JustCall offers more features (100 vs 46) and fewer integrations (15 vs 30). Starting price: JustCall at $29/mo vs Medallia at $500/mo. JustCall has 99 unique features while Medallia has 45 unique features, with 1 features in common.
| JustCall | Medallia | |
|---|---|---|
| Category | Customer Success | Customer Success |
| Total Features | 100 | 46 |
| AI-Powered Features | 30 | 13 |
| Starting Price | $29/mo | $500/mo |
| Pricing Tiers | 13 | 3 |
| Integrations | 15 | 30 |
| Shared Features | 1 | |
| Shared Integrations | 6 | |
| Data Quality | 95% | 73% |
Feature Comparison by Category
AI (25 vs 1)
| Feature | JustCall | Medallia |
|---|---|---|
| AI Actions | ||
| AI Receptionist | ||
| AI SDR | ||
| AI Voice Agent | ||
| AI-Powered Objection Handling | ||
| AI-Powered Script Compliance | ||
| Agent Assist | ||
| Assign Disposition Codes | ||
| Automatic Call Scoring | ||
| Call Transcription | ||
| Collect Data | ||
| Conversation Intelligence | ||
| Knowledge Base | ||
| Live Call Transcription | ||
| Multi-Channel AI Notetaker |
Admin & Management (6 vs 0)
| Feature | JustCall | Medallia |
|---|---|---|
| Advanced Roles & Permissions | ||
| Agent Availability Tracking | ||
| Assign Phone Numbers | ||
| Business Hours | ||
| Number Health | ||
| Share Phone Number |
Analytics (2 vs 14)
| Feature | JustCall | Medallia |
|---|---|---|
| AI-Powered Text Analytics | ||
| Audience Insights | ||
| Automated Insights | ||
| Benchmarking Library | ||
| Competitive Benchmarking | ||
| Cross-Channel Attribution | ||
| Experience Analytics | ||
| Journey Mapping | ||
| Loyalty Analytics | ||
| Moment Analysis | ||
| Predictive Analytics | ||
| Root Cause Analysis | ||
| Segmentation | ||
| Sentiment Analysis | ||
| Topic Clustering |
Apps (1 vs 0)
| Feature | JustCall | Medallia |
|---|---|---|
| Mobile and Desktop Apps |
Automation (1 vs 0)
| Feature | JustCall | Medallia |
|---|---|---|
| SMS Bots |
Compliance & Quality (1 vs 0)
| Feature | JustCall | Medallia |
|---|---|---|
| Call Recording |
Contact Center (0 vs 3)
| Feature | JustCall | Medallia |
|---|---|---|
| Contact Center Insights | ||
| Conversational Analytics | ||
| Speech Analytics |
Customization (0 vs 1)
| Feature | JustCall | Medallia |
|---|---|---|
| White-Label Solutions |
Data Collection (0 vs 2)
| Feature | JustCall | Medallia |
|---|---|---|
| Feedback Collection | ||
| Video Feedback |
Data Management (0 vs 1)
| Feature | JustCall | Medallia |
|---|---|---|
| Data Export |
Developer Tools (1 vs 0)
| Feature | JustCall | Medallia |
|---|---|---|
| APIs and Webhooks |
Feedback & Quality (1 vs 0)
| Feature | JustCall | Medallia |
|---|---|---|
| Post-Call Survey |
HR (0 vs 1)
| Feature | JustCall | Medallia |
|---|---|---|
| Employee Experience Analytics |
Inbound Management (3 vs 0)
| Feature | JustCall | Medallia |
|---|---|---|
| Inbound Contact Center | ||
| Intelligent Call Routing | ||
| Queue Callback |
Integration (0 vs 2)
| Feature | JustCall | Medallia |
|---|---|---|
| API Access | ||
| Webhooks |
Integrations (7 vs 0)
| Feature | JustCall | Medallia |
|---|---|---|
| CRM Integration | ||
| CRM Logging | ||
| Chrome Extension | ||
| Integration Support | ||
| SMS Integrations | ||
| Salesforce CTI Integration | ||
| Website Click-to-Call |
Marketing (0 vs 1)
| Feature | JustCall | Medallia |
|---|---|---|
| Multi-Channel Orchestration |
Messaging (11 vs 0)
| Feature | JustCall | Medallia |
|---|---|---|
| Bulk SMS | ||
| Group Texting | ||
| JustCall Email | ||
| MMS | ||
| SMS | ||
| SMS & MMS Inbox | ||
| SMS Campaigns | ||
| SMS Segments | ||
| SMS Workflows | ||
| Schedule SMS/MMS | ||
| WhatsApp Inbox |
Metrics (0 vs 2)
| Feature | JustCall | Medallia |
|---|---|---|
| Customer Effort Score (CES) | ||
| Net Promoter Score (NPS) Tracking |
Mobile (0 vs 1)
| Feature | JustCall | Medallia |
|---|---|---|
| Mobile App |
Monitoring (1 vs 0)
| Feature | JustCall | Medallia |
|---|---|---|
| Live Call Monitoring |
Notifications (0 vs 1)
| Feature | JustCall | Medallia |
|---|---|---|
| Automated Alerts |
Operations (0 vs 1)
| Feature | JustCall | Medallia |
|---|---|---|
| Action Management |
Organization (4 vs 0)
| Feature | JustCall | Medallia |
|---|---|---|
| Call Disposition | ||
| Call Notes | ||
| Call Tagging | ||
| Filter Calls & Recordings |
Outbound Sales (6 vs 0)
| Feature | JustCall | Medallia |
|---|---|---|
| Auto Dialer | ||
| Dynamic Dialer | ||
| Outbound Call Center | ||
| Power Dialer | ||
| Predictive Dialer | ||
| Sales Dialer |
Product Management (0 vs 1)
| Feature | JustCall | Medallia |
|---|---|---|
| Product Feedback Loop |
Quality Management (1 vs 0)
| Feature | JustCall | Medallia |
|---|---|---|
| Manual & Automatic Call Scoring |
Reporting (0 vs 1)
| Feature | JustCall | Medallia |
|---|---|---|
| Custom Reporting |
Reporting & Analytics (5 vs 0)
| Feature | JustCall | Medallia |
|---|---|---|
| Advanced Analytics | ||
| Agent Analytics | ||
| Call Analytics | ||
| SMS Analytics | ||
| Team Analytics |
Safety & Security (1 vs 0)
| Feature | JustCall | Medallia |
|---|---|---|
| DND/Blacklist Calls |
Scheduling (1 vs 0)
| Feature | JustCall | Medallia |
|---|---|---|
| Appointment Scheduling |
Security (1 vs 2)
| Feature | JustCall | Medallia |
|---|---|---|
| Data Governance | ||
| Role-Based Access Control | ||
| Secured Line |
Services (0 vs 1)
| Feature | JustCall | Medallia |
|---|---|---|
| Custom Development Services |
Social & Reviews (0 vs 2)
| Feature | JustCall | Medallia |
|---|---|---|
| Reputation Management | ||
| Social Listening |
Strategy (0 vs 1)
| Feature | JustCall | Medallia |
|---|---|---|
| Voice of Customer (VoC) Program |
Support (0 vs 2)
| Feature | JustCall | Medallia |
|---|---|---|
| Customer Training Programs | ||
| Dedicated Success Manager |
Surveys (0 vs 4)
| Feature | JustCall | Medallia |
|---|---|---|
| Customer Satisfaction (CSAT) Surveys | ||
| Response Rate Optimization | ||
| Survey Designer | ||
| Survey Logic |
Training & Coaching (2 vs 0)
| Feature | JustCall | Medallia |
|---|---|---|
| AI Coaching | ||
| Coaching Comments |
Visualization (0 vs 1)
| Feature | JustCall | Medallia |
|---|---|---|
| Real-Time Dashboards |
Voice (18 vs 0)
| Feature | JustCall | Medallia |
|---|---|---|
| Answering Service | ||
| Automated Call Distribution | ||
| Business Phone System | ||
| Call Forwarding | ||
| Caller ID Masking | ||
| Custom Greetings | ||
| Custom Numbers | ||
| IVR (Call Menu) | ||
| International Numbers | ||
| Local Numbers | ||
| Offline Calls | ||
| Port Existing Numbers | ||
| Ring on Speakers | ||
| Toll-Free Number | ||
| Virtual Phone Answering |
Workflow (1 vs 0)
| Feature | JustCall | Medallia |
|---|---|---|
| Call Wrap-Up Time |
Unique Features
Only in JustCall (99)
Advanced Roles & Permissions
Agent Availability Tracking
Assign Phone Numbers
Business Hours
Number Health
Share Phone Number
Agent Assist
AI Actions
AI Receptionist
AI SDR
AI Voice Agent
AI-Powered Objection Handling
AI-Powered Script Compliance
Assign Disposition Codes
Automatic Call Scoring
Call Transcription
Collect Data
Conversation Intelligence
Knowledge Base
Live Call Transcription
+ 79 more unique features
Only in Medallia (45)
Natural Language Generation
AI-Powered Text Analytics
Audience Insights
Benchmarking Library
Competitive Benchmarking
Cross-Channel Attribution
Experience Analytics
Journey Mapping
Loyalty Analytics
Predictive Analytics
Root Cause Analysis
Segmentation
Topic Clustering
Trend Analysis
Contact Center Insights
Conversational Analytics
Speech Analytics
White-Label Solutions
Feedback Collection
Video Feedback
+ 25 more unique features
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