JivoChat vs Voiso
Side-by-side comparison of features, pricing, and integrations.
Quick Verdict
JivoChat offers more features (64 vs 53) and more integrations (15 vs 8). Starting price: JivoChat at $28/mo vs Voiso at $30/mo. JivoChat has 64 unique features while Voiso has 53 unique features, with 0 features in common.
| JivoChat | Voiso | |
|---|---|---|
| Category | Customer Support | Customer Support |
| Total Features | 64 | 53 |
| AI-Powered Features | 5 | 8 |
| Starting Price | $28/mo | $30/mo |
| Pricing Tiers | 4 | 3 |
| Integrations | 15 | 8 |
| Shared Features | 0 | |
| Shared Integrations | 2 | |
| Data Quality | 95% | 90% |
Feature Comparison by Category
AI (2 vs 0)
| Feature | JivoChat | Voiso |
|---|---|---|
| AI Agent | ||
| AI Assistant |
Analytics (6 vs 7)
| Feature | JivoChat | Voiso |
|---|---|---|
| AI Call Scoring | ||
| AI Call Summaries | ||
| AI Conversation Scoring | ||
| AI Speech Analytics | ||
| Agent Activity Monitoring | ||
| Call Transcription | ||
| Customer Feedback & Ratings | ||
| Google Analytics Integration | ||
| Marketing Statistics | ||
| Multilingual Call Translation | ||
| Real-Time Call Transcription | ||
| Real-time Visitor Monitoring | ||
| Visitor IP and Location Information |
Application (3 vs 0)
| Feature | JivoChat | Voiso |
|---|---|---|
| Desktop Application | ||
| Mobile Application | ||
| Web Browser Application |
Automation (4 vs 4)
| Feature | JivoChat | Voiso |
|---|---|---|
| Chat Distribution by Location | ||
| Chat Rescue | ||
| Chat Routing | ||
| Chatbot | ||
| Chatbots | ||
| Flow Builder | ||
| IVR (Interactive Voice Response) | ||
| Text-to-Speech |
CRM (1 vs 0)
| Feature | JivoChat | Voiso |
|---|---|---|
| JivoChat CRM |
Chat (0 vs 1)
| Feature | JivoChat | Voiso |
|---|---|---|
| Web Chat |
Collaboration (1 vs 0)
| Feature | JivoChat | Voiso |
|---|---|---|
| Multi-agent Chat Support |
Communication (8 vs 1)
| Feature | JivoChat | Voiso |
|---|---|---|
| Callback Feature | ||
| Email Integration | ||
| File Sharing | ||
| GIF and Emoji Support | ||
| Live Chat for Mobile Apps | ||
| Live Chat for Websites | ||
| Omnichannel Communication | ||
| Team Chats | ||
| Video Calls |
Customization (2 vs 0)
| Feature | JivoChat | Voiso |
|---|---|---|
| Agent Photo Display | ||
| Customizable Chat Widget |
Data Management (1 vs 0)
| Feature | JivoChat | Voiso |
|---|---|---|
| Chat History Storage |
Engagement (3 vs 0)
| Feature | JivoChat | Voiso |
|---|---|---|
| Chat Buttons | ||
| Pointer Tool | ||
| Proactive Chat Invitations |
Inbound (0 vs 6)
| Feature | JivoChat | Voiso |
|---|---|---|
| Adaptive Routing | ||
| Call Queuing | ||
| Callbacks | ||
| Conditional Routing | ||
| Global Call Routing | ||
| Smart Routing |
Infrastructure (0 vs 1)
| Feature | JivoChat | Voiso |
|---|---|---|
| Geo-Redundant Infrastructure |
Integration (4 vs 3)
| Feature | JivoChat | Voiso |
|---|---|---|
| API & Webhooks | ||
| CRM Integrations | ||
| Chat API | ||
| Helpdesk Integrations | ||
| JavaScript API & Webhooks | ||
| Mobile SDK | ||
| Online Store Integration |
Lead Generation (3 vs 0)
| Feature | JivoChat | Voiso |
|---|---|---|
| Contact Collection Forms | ||
| Offline Contact Form | ||
| Pre-chat Forms |
Management (4 vs 0)
| Feature | JivoChat | Voiso |
|---|---|---|
| Agent Business Hours Schedule | ||
| Agent Status & Availability | ||
| Chat Transfer Between Agents | ||
| Multiple Websites Support |
Marketing (2 vs 0)
| Feature | JivoChat | Voiso |
|---|---|---|
| Chat Campaigns | ||
| Jivo Marketing |
Messaging (5 vs 3)
| Feature | JivoChat | Voiso |
|---|---|---|
| Apple Business Chat | ||
| Message Routing | ||
| Messaging Apps Integration | ||
| SMS | ||
| Telegram Integration | ||
| Viber Integration | ||
| Voice Messages on Telegram, Instagram and Facebook | ||
| WhatsApp Business Integration |
Mobile (0 vs 1)
| Feature | JivoChat | Voiso |
|---|---|---|
| Voiso Mobile App |
Organization (2 vs 0)
| Feature | JivoChat | Voiso |
|---|---|---|
| Chat Topics | ||
| Multiple Departments |
Outbound (0 vs 7)
| Feature | JivoChat | Voiso |
|---|---|---|
| AI Predictive Dialer | ||
| AI Progressive Dialer | ||
| Answering Machine Detection (AMD) | ||
| Automated Outbound Campaigns | ||
| CID Risk Check | ||
| Local Caller ID | ||
| Number Validator |
Phone (1 vs 0)
| Feature | JivoChat | Voiso |
|---|---|---|
| Telephony Plus |
Productivity (4 vs 0)
| Feature | JivoChat | Voiso |
|---|---|---|
| Canned Responses | ||
| Hotkeys | ||
| Message Preview | ||
| Spelling Checker |
Quality (0 vs 1)
| Feature | JivoChat | Voiso |
|---|---|---|
| Advanced Call Diagnostics |
Reporting (1 vs 6)
| Feature | JivoChat | Voiso |
|---|---|---|
| Agent Zoom | ||
| Billing & User Reports | ||
| Call Supervision | ||
| Contact Center Reporting | ||
| Export Reports to Excel | ||
| Historical Reporting | ||
| Real-Time Dashboards |
Security (5 vs 6)
| Feature | JivoChat | Voiso |
|---|---|---|
| Anti-Spam Protection | ||
| Contact Number Masking | ||
| Custom Roles & Permissions | ||
| End-to-End Encryption | ||
| GDPR Consent Form | ||
| Inbound Call Blocking | ||
| Multi-Factor Authentication | ||
| Positions and Permissions Management | ||
| Secure Access Without Password Sharing | ||
| Secure Data Storage | ||
| Security Log Streaming |
Social Media (2 vs 0)
| Feature | JivoChat | Voiso |
|---|---|---|
| Facebook Integration | ||
| Instagram Integration |
Storage (0 vs 2)
| Feature | JivoChat | Voiso |
|---|---|---|
| 1-Year Storage with AWS Streaming | ||
| 6-Month Storage |
Voice (0 vs 3)
| Feature | JivoChat | Voiso |
|---|---|---|
| Call Recordings | ||
| Voice / Softphone | ||
| Voicemail to Email |
Workspace (0 vs 1)
| Feature | JivoChat | Voiso |
|---|---|---|
| Unified Agent Workspace |
Unique Features
Only in JivoChat (64)
AI Agent
AI Assistant
Agent Activity Monitoring
Customer Feedback & Ratings
Google Analytics Integration
Marketing Statistics
Real-time Visitor Monitoring
Visitor IP and Location Information
Desktop Application
Mobile Application
Web Browser Application
Chat Distribution by Location
Chat Rescue
Chat Routing
Chatbots
Multi-agent Chat Support
Callback Feature
Email Integration
File Sharing
GIF and Emoji Support
+ 44 more unique features
Only in Voiso (53)
AI Call Scoring
AI Call Summaries
AI Conversation Scoring
AI Speech Analytics
Call Transcription
Multilingual Call Translation
Real-Time Call Transcription
Chatbot
Flow Builder
IVR (Interactive Voice Response)
Text-to-Speech
Web Chat
Omnichannel Communication
Adaptive Routing
Call Queuing
Callbacks
Conditional Routing
Global Call Routing
Smart Routing
Geo-Redundant Infrastructure
+ 33 more unique features
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