JivoChat vs Verint CX Automation
Side-by-side comparison of features, pricing, and integrations.
Quick Verdict
JivoChat offers more features (64 vs 12) and more integrations (15 vs 0). Starting price: JivoChat at $28/mo vs Verint CX Automation at Contact Sales. JivoChat has 64 unique features while Verint CX Automation has 12 unique features, with 0 features in common.
| JivoChat | Verint CX Automation | |
|---|---|---|
| Category | Customer Support | Customer Support |
| Total Features | 64 | 12 |
| AI-Powered Features | 5 | 9 |
| Starting Price | $28/mo | Contact Sales |
| Pricing Tiers | 4 | 0 |
| Integrations | 15 | 0 |
| Shared Features | 0 | |
| Shared Integrations | 0 | |
| Data Quality | 95% | 30% |
Feature Comparison by Category
AI (2 vs 0)
| Feature | JivoChat | Verint CX Automation |
|---|---|---|
| AI Agent | ||
| AI Assistant |
Agent Assistance (0 vs 3)
| Feature | JivoChat | Verint CX Automation |
|---|---|---|
| Agent Copilot | ||
| Coaching Bot | ||
| Wrap Up Bot |
Analytics (6 vs 4)
| Feature | JivoChat | Verint CX Automation |
|---|---|---|
| Agent Activity Monitoring | ||
| Business Analytics | ||
| Customer Feedback & Ratings | ||
| Exact Transcription Bot | ||
| Google Analytics Integration | ||
| Marketing Statistics | ||
| Real-time Visitor Monitoring | ||
| Speech Analytics | ||
| Visitor IP and Location Information | ||
| Voice of Customer & Employee |
Application (3 vs 0)
| Feature | JivoChat | Verint CX Automation |
|---|---|---|
| Desktop Application | ||
| Mobile Application | ||
| Web Browser Application |
Automation (4 vs 0)
| Feature | JivoChat | Verint CX Automation |
|---|---|---|
| Chat Distribution by Location | ||
| Chat Rescue | ||
| Chat Routing | ||
| Chatbots |
CRM (1 vs 0)
| Feature | JivoChat | Verint CX Automation |
|---|---|---|
| JivoChat CRM |
Collaboration (1 vs 0)
| Feature | JivoChat | Verint CX Automation |
|---|---|---|
| Multi-agent Chat Support |
Communication (8 vs 0)
| Feature | JivoChat | Verint CX Automation |
|---|---|---|
| Callback Feature | ||
| Email Integration | ||
| File Sharing | ||
| GIF and Emoji Support | ||
| Live Chat for Mobile Apps | ||
| Live Chat for Websites | ||
| Team Chats | ||
| Video Calls |
Customer Self-Service (0 vs 1)
| Feature | JivoChat | Verint CX Automation |
|---|---|---|
| Intelligent Virtual Assistant (IVA) |
Customization (2 vs 0)
| Feature | JivoChat | Verint CX Automation |
|---|---|---|
| Agent Photo Display | ||
| Customizable Chat Widget |
Data Management (1 vs 0)
| Feature | JivoChat | Verint CX Automation |
|---|---|---|
| Chat History Storage |
Engagement (3 vs 0)
| Feature | JivoChat | Verint CX Automation |
|---|---|---|
| Chat Buttons | ||
| Pointer Tool | ||
| Proactive Chat Invitations |
Infrastructure (0 vs 1)
| Feature | JivoChat | Verint CX Automation |
|---|---|---|
| Cloud-Native Open Platform |
Integration (4 vs 0)
| Feature | JivoChat | Verint CX Automation |
|---|---|---|
| Chat API | ||
| JavaScript API & Webhooks | ||
| Mobile SDK | ||
| Online Store Integration |
Lead Generation (3 vs 0)
| Feature | JivoChat | Verint CX Automation |
|---|---|---|
| Contact Collection Forms | ||
| Offline Contact Form | ||
| Pre-chat Forms |
Management (4 vs 0)
| Feature | JivoChat | Verint CX Automation |
|---|---|---|
| Agent Business Hours Schedule | ||
| Agent Status & Availability | ||
| Chat Transfer Between Agents | ||
| Multiple Websites Support |
Marketing (2 vs 0)
| Feature | JivoChat | Verint CX Automation |
|---|---|---|
| Chat Campaigns | ||
| Jivo Marketing |
Messaging (5 vs 0)
| Feature | JivoChat | Verint CX Automation |
|---|---|---|
| Apple Business Chat | ||
| Telegram Integration | ||
| Viber Integration | ||
| Voice Messages on Telegram, Instagram and Facebook | ||
| WhatsApp Business Integration |
Omnichannel (0 vs 1)
| Feature | JivoChat | Verint CX Automation |
|---|---|---|
| Channels & Desktop |
Organization (2 vs 0)
| Feature | JivoChat | Verint CX Automation |
|---|---|---|
| Chat Topics | ||
| Multiple Departments |
Phone (1 vs 0)
| Feature | JivoChat | Verint CX Automation |
|---|---|---|
| Telephony Plus |
Productivity (4 vs 0)
| Feature | JivoChat | Verint CX Automation |
|---|---|---|
| Canned Responses | ||
| Hotkeys | ||
| Message Preview | ||
| Spelling Checker |
Quality Management (0 vs 1)
| Feature | JivoChat | Verint CX Automation |
|---|---|---|
| Quality Bot |
Reporting (1 vs 0)
| Feature | JivoChat | Verint CX Automation |
|---|---|---|
| Export Reports to Excel |
Security (5 vs 0)
| Feature | JivoChat | Verint CX Automation |
|---|---|---|
| Anti-Spam Protection | ||
| GDPR Consent Form | ||
| Positions and Permissions Management | ||
| Secure Access Without Password Sharing | ||
| Secure Data Storage |
Social Media (2 vs 0)
| Feature | JivoChat | Verint CX Automation |
|---|---|---|
| Facebook Integration | ||
| Instagram Integration |
Workforce Management (0 vs 1)
| Feature | JivoChat | Verint CX Automation |
|---|---|---|
| Workforce Engagement |
Unique Features
Only in JivoChat (64)
AI Agent
AI Assistant
Agent Activity Monitoring
Customer Feedback & Ratings
Google Analytics Integration
Marketing Statistics
Real-time Visitor Monitoring
Visitor IP and Location Information
Desktop Application
Mobile Application
Web Browser Application
Chat Distribution by Location
Chat Rescue
Chat Routing
Chatbots
Multi-agent Chat Support
Callback Feature
Email Integration
File Sharing
GIF and Emoji Support
+ 44 more unique features
Only in Verint CX Automation (12)
Agent Copilot
Coaching Bot
Wrap Up Bot
Business Analytics
Exact Transcription Bot
Speech Analytics
Voice of Customer & Employee
Intelligent Virtual Assistant (IVA)
Cloud-Native Open Platform
Channels & Desktop
Quality Bot
Workforce Engagement
View JivoChat details View Verint CX Automation details JivoChat alternatives Verint CX Automation alternatives
Want to build your own alternative to JivoChat or Verint CX Automation?
Analyze it with Reap