JivoChat vs Lime Connect
Side-by-side comparison of features, pricing, and integrations.
Quick Verdict
JivoChat offers fewer features (64 vs 74) and more integrations (15 vs 8). Starting price: JivoChat at $28/mo vs Lime Connect at $130/mo. JivoChat has 63 unique features while Lime Connect has 73 unique features, with 1 features in common.
| JivoChat | Lime Connect | |
|---|---|---|
| Category | Customer Support | Customer Support |
| Total Features | 64 | 74 |
| AI-Powered Features | 5 | 7 |
| Starting Price | $28/mo | $130/mo |
| Pricing Tiers | 4 | 4 |
| Integrations | 15 | 8 |
| Shared Features | 1 | |
| Shared Integrations | 3 | |
| Data Quality | 95% | 90% |
Feature Comparison by Category
AI (2 vs 0)
| Feature | JivoChat | Lime Connect |
|---|---|---|
| AI Agent | ||
| AI Assistant |
AI Assistance (0 vs 1)
| Feature | JivoChat | Lime Connect |
|---|---|---|
| AI Copilot |
AI Automation (0 vs 5)
| Feature | JivoChat | Lime Connect |
|---|---|---|
| AI Agents | ||
| AI-powered Live Translation | ||
| Actions | ||
| Bot-Human Handover | ||
| Connect AI |
Analytics (6 vs 6)
| Feature | JivoChat | Lime Connect |
|---|---|---|
| Agent Activity Monitoring | ||
| Contact Location | ||
| Conversation Feedback | ||
| Conversation Status | ||
| Customer Feedback & Ratings | ||
| Feedback Options | ||
| Google Analytics 4 Integration | ||
| Google Analytics Integration | ||
| Lime Connect Analytics | ||
| Marketing Statistics | ||
| Real-time Visitor Monitoring | ||
| Visitor IP and Location Information |
Application (3 vs 0)
| Feature | JivoChat | Lime Connect |
|---|---|---|
| Desktop Application | ||
| Mobile Application | ||
| Web Browser Application |
Automation (4 vs 0)
| Feature | JivoChat | Lime Connect |
|---|---|---|
| Chat Distribution by Location | ||
| Chat Rescue | ||
| Chat Routing | ||
| Chatbots |
CRM (1 vs 1)
| Feature | JivoChat | Lime Connect |
|---|---|---|
| Contact Details | ||
| JivoChat CRM |
Collaboration (1 vs 0)
| Feature | JivoChat | Lime Connect |
|---|---|---|
| Multi-agent Chat Support |
Communication (8 vs 6)
| Feature | JivoChat | Lime Connect |
|---|---|---|
| Callback Feature | ||
| Email Integration | ||
| File Sharing | ||
| GIF and Emoji Support | ||
| Interactive Media Support | ||
| Live Chat for Mobile Apps | ||
| Live Chat for Websites | ||
| Message Center | ||
| Message Center Features | ||
| Notes | ||
| Team Chats | ||
| Video Calls | ||
| Video Calls & Screen Sharing |
Compliance (0 vs 2)
| Feature | JivoChat | Lime Connect |
|---|---|---|
| Automatic Data Deletion | ||
| GDPR Data Deletion |
Customization (2 vs 14)
| Feature | JivoChat | Lime Connect |
|---|---|---|
| Agent Photo Display | ||
| Chat Inactivity Prevention | ||
| Chat Modes | ||
| Click-to-Chat Button | ||
| Custom Data Fields | ||
| Customizable Chat Widget | ||
| Font Selection | ||
| Hide Messenger | ||
| Live Preview | ||
| Messenger Customization | ||
| Multiple Chat Windows | ||
| Offline Behavior | ||
| Operator Aliases | ||
| Quick Links | ||
| Service Times |
Data Management (1 vs 0)
| Feature | JivoChat | Lime Connect |
|---|---|---|
| Chat History Storage |
Engagement (3 vs 0)
| Feature | JivoChat | Lime Connect |
|---|---|---|
| Chat Buttons | ||
| Pointer Tool | ||
| Proactive Chat Invitations |
Integration (4 vs 9)
| Feature | JivoChat | Lime Connect |
|---|---|---|
| Add-on API | ||
| Analytics API | ||
| Basic API Access | ||
| Chat API | ||
| Chatbot API | ||
| Client Tracking API | ||
| Email Callback API | ||
| Full API Access | ||
| JSON API | ||
| JavaScript API & Webhooks | ||
| Messenger API | ||
| Mobile SDK | ||
| Online Store Integration |
Lead Generation (3 vs 0)
| Feature | JivoChat | Lime Connect |
|---|---|---|
| Contact Collection Forms | ||
| Offline Contact Form | ||
| Pre-chat Forms |
Live Chat (0 vs 2)
| Feature | JivoChat | Lime Connect |
|---|---|---|
| Website Chat | ||
| Website Messenger |
Management (4 vs 0)
| Feature | JivoChat | Lime Connect |
|---|---|---|
| Agent Business Hours Schedule | ||
| Agent Status & Availability | ||
| Chat Transfer Between Agents | ||
| Multiple Websites Support |
Marketing (2 vs 3)
| Feature | JivoChat | Lime Connect |
|---|---|---|
| Chat Campaigns | ||
| Interactive Media Content | ||
| Jivo Marketing | ||
| WhatsApp Campaigns | ||
| WhatsApp Flows |
Messaging (5 vs 5)
| Feature | JivoChat | Lime Connect |
|---|---|---|
| Apple Business Chat | ||
| Email Channel | ||
| Facebook Messenger | ||
| Instagram Messaging | ||
| SMS Channel | ||
| Telegram Integration | ||
| Viber Integration | ||
| Voice Messages on Telegram, Instagram and Facebook | ||
| WhatsApp Business Integration | ||
| WhatsApp Channel |
Mobile (0 vs 1)
| Feature | JivoChat | Lime Connect |
|---|---|---|
| Mobile App |
Notifications (0 vs 1)
| Feature | JivoChat | Lime Connect |
|---|---|---|
| Operator Notifications |
Organization (2 vs 1)
| Feature | JivoChat | Lime Connect |
|---|---|---|
| Chat Topics | ||
| Conversation Topics | ||
| Multiple Departments |
Phone (1 vs 0)
| Feature | JivoChat | Lime Connect |
|---|---|---|
| Telephony Plus |
Productivity (4 vs 2)
| Feature | JivoChat | Lime Connect |
|---|---|---|
| Canned Responses | ||
| Chat Commands | ||
| Hotkeys | ||
| Message Preview | ||
| Messaging Macros | ||
| Spelling Checker |
Recording (0 vs 1)
| Feature | JivoChat | Lime Connect |
|---|---|---|
| Conversation Transcripts |
Reporting (1 vs 0)
| Feature | JivoChat | Lime Connect |
|---|---|---|
| Export Reports to Excel |
Routing (0 vs 3)
| Feature | JivoChat | Lime Connect |
|---|---|---|
| Conversation Forwarding | ||
| Group Selection | ||
| Skill-based Routing |
Security (5 vs 3)
| Feature | JivoChat | Lime Connect |
|---|---|---|
| Anti-Spam Protection | ||
| Audit Log | ||
| GDPR Consent Form | ||
| Positions and Permissions Management | ||
| Privacy Mode | ||
| SSO (Single Sign-On) | ||
| Secure Access Without Password Sharing | ||
| Secure Data Storage |
Social Media (2 vs 0)
| Feature | JivoChat | Lime Connect |
|---|---|---|
| Facebook Integration | ||
| Instagram Integration |
Support (0 vs 5)
| Feature | JivoChat | Lime Connect |
|---|---|---|
| Chat Support | ||
| Dedicated Account Manager | ||
| Phone and Email Support | ||
| Professional Onboarding | ||
| Standard Onboarding |
Team Management (0 vs 3)
| Feature | JivoChat | Lime Connect |
|---|---|---|
| Operator Groups | ||
| Operator Roles | ||
| Operator Skills |
Unique Features
Only in JivoChat (63)
AI Agent
AI Assistant
Agent Activity Monitoring
Customer Feedback & Ratings
Google Analytics Integration
Marketing Statistics
Real-time Visitor Monitoring
Visitor IP and Location Information
Desktop Application
Mobile Application
Web Browser Application
Chat Distribution by Location
Chat Rescue
Chat Routing
Chatbots
Multi-agent Chat Support
Callback Feature
Email Integration
GIF and Emoji Support
Live Chat for Mobile Apps
+ 43 more unique features
Only in Lime Connect (73)
AI Copilot
Actions
AI Agents
AI-powered Live Translation
Bot-Human Handover
Connect AI
Contact Location
Conversation Feedback
Conversation Status
Feedback Options
Google Analytics 4 Integration
Lime Connect Analytics
Interactive Media Support
Message Center
Message Center Features
Notes
Video Calls & Screen Sharing
Automatic Data Deletion
GDPR Data Deletion
Contact Details
+ 53 more unique features
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