JivoChat vs Tidio
Side-by-side comparison of features, pricing, and integrations.
Quick Verdict
JivoChat offers fewer features (64 vs 143) and fewer integrations (15 vs 17). Starting price: JivoChat at $28/mo vs Tidio at $24.17/mo. JivoChat has 61 unique features while Tidio has 140 unique features, with 3 features in common.
| JivoChat | Tidio | |
|---|---|---|
| Category | Customer Support | Customer Support |
| Total Features | 64 | 143 |
| AI-Powered Features | 5 | 26 |
| Starting Price | $28/mo | $24.17/mo |
| Pricing Tiers | 4 | 7 |
| Integrations | 15 | 17 |
| Shared Features | 3 | |
| Shared Integrations | 2 | |
| Data Quality | 95% | 95% |
Feature Comparison by Category
AI (2 vs 18)
| Feature | JivoChat | Tidio |
|---|---|---|
| AI Agent | ||
| AI Assistant | ||
| AI Reply Assistant | ||
| AI-driven Email Resolutions | ||
| Advanced Copilot | ||
| Copilot AI Reply Assistant | ||
| FAQ Scraper | ||
| FAQ Upload | ||
| Guaranteed Resolution Rate | ||
| Human Handoff | ||
| Import Zendesk Articles | ||
| Instant Updates | ||
| Knowledge-based Responses | ||
| Lyro AI Agent | ||
| Lyro AI as Managed Service |
Analytics (6 vs 19)
| Feature | JivoChat | Tidio |
|---|---|---|
| AI Insights & CSAT | ||
| Advanced Analytics | ||
| Agent Activity Monitoring | ||
| Automated Satisfaction Survey | ||
| Basic Analytics | ||
| Channel Performance Analytics | ||
| Conversation Metrics | ||
| Custom Analytics | ||
| Customer Feedback & Ratings | ||
| Customer Satisfaction Measurement | ||
| Data Comparisons | ||
| Flows Performance Analytics | ||
| Google Analytics Integration | ||
| Improvement Suggestions | ||
| Leads Tracking |
Application (3 vs 0)
| Feature | JivoChat | Tidio |
|---|---|---|
| Desktop Application | ||
| Mobile Application | ||
| Web Browser Application |
Apps (0 vs 2)
| Feature | JivoChat | Tidio |
|---|---|---|
| Desktop App | ||
| Mobile App |
Automation (4 vs 18)
| Feature | JivoChat | Tidio |
|---|---|---|
| Auto Solve Tickets | ||
| Automated Conversation Solving | ||
| Automated Ticket Routing | ||
| Automatic Chat Assignment | ||
| Automatic Reply | ||
| Busy Operator Response Flows | ||
| Chat Distribution by Location | ||
| Chat Rescue | ||
| Chat Routing | ||
| Chatbots | ||
| FAQ Flows Templates | ||
| Flows | ||
| Flows in Live Conversations | ||
| Mobile-specific Actions | ||
| Offline Auto-reply |
CRM (1 vs 2)
| Feature | JivoChat | Tidio |
|---|---|---|
| JivoChat CRM | ||
| Tags and Contact Properties | ||
| Visitor Notes |
Collaboration (1 vs 0)
| Feature | JivoChat | Tidio |
|---|---|---|
| Multi-agent Chat Support |
Communication (8 vs 17)
| Feature | JivoChat | Tidio |
|---|---|---|
| Callback Feature | ||
| Chat Page | ||
| Email Integration | ||
| Email Management System | ||
| Email Support | ||
| File Attachments | ||
| File Sharing | ||
| GIF and Emoji Support | ||
| Larger Attachments | ||
| Live Chat | ||
| Live Chat for Mobile Apps | ||
| Live Chat for Websites | ||
| Live Typing | ||
| Live Video Calls | ||
| Messenger Integration |
Customization (2 vs 9)
| Feature | JivoChat | Tidio |
|---|---|---|
| Agent Photo Display | ||
| Background Color and Picture Customization | ||
| Chat Visibility Settings | ||
| Custom AI Name | ||
| Custom Branding | ||
| Customizable Chat Widget | ||
| Offline Widget Visibility | ||
| Remove Tidio Branding | ||
| Script Templates | ||
| Welcome Screen Customization | ||
| Widget Position |
Data Collection (0 vs 2)
| Feature | JivoChat | Tidio |
|---|---|---|
| Data Collection via Flows | ||
| Pre-chat Survey |
Data Management (1 vs 0)
| Feature | JivoChat | Tidio |
|---|---|---|
| Chat History Storage |
E-commerce (0 vs 11)
| Feature | JivoChat | Tidio |
|---|---|---|
| 40+ E-commerce Templates | ||
| Abandoned Cart Recovery | ||
| Delivery Zone Check | ||
| Discount Offering | ||
| Lyro Product Recommendation | ||
| Native Shopify Actions | ||
| Order History | ||
| Order Management | ||
| Product Recommendations | ||
| Shopping Cart Preview |
Engagement (3 vs 0)
| Feature | JivoChat | Tidio |
|---|---|---|
| Chat Buttons | ||
| Pointer Tool | ||
| Proactive Chat Invitations |
Integration (4 vs 6)
| Feature | JivoChat | Tidio |
|---|---|---|
| 100MB File Upload | ||
| API Documentation | ||
| App Integrations | ||
| Chat API | ||
| JavaScript API & Webhooks | ||
| Lyro Connect | ||
| Mobile SDK | ||
| Online Store Integration | ||
| OpenAPI |
Integrations (0 vs 1)
| Feature | JivoChat | Tidio |
|---|---|---|
| Third-party Platform Connection |
Lead Generation (3 vs 0)
| Feature | JivoChat | Tidio |
|---|---|---|
| Contact Collection Forms | ||
| Offline Contact Form | ||
| Pre-chat Forms |
Localization (0 vs 2)
| Feature | JivoChat | Tidio |
|---|---|---|
| Multilanguage Support | ||
| Multilanguage Widget |
Management (4 vs 9)
| Feature | JivoChat | Tidio |
|---|---|---|
| Agent Business Hours Schedule | ||
| Agent Status & Availability | ||
| Chat Transcripts | ||
| Chat Transfer Between Agents | ||
| Conversation Control | ||
| Custom Limits | ||
| Department Grouping | ||
| Departments | ||
| Multiple Websites Support | ||
| Multiproject | ||
| Operating Hours | ||
| Spam Management | ||
| Track Operator Tickets |
Marketing (2 vs 0)
| Feature | JivoChat | Tidio |
|---|---|---|
| Chat Campaigns | ||
| Jivo Marketing |
Messaging (5 vs 0)
| Feature | JivoChat | Tidio |
|---|---|---|
| Apple Business Chat | ||
| Telegram Integration | ||
| Viber Integration | ||
| Voice Messages on Telegram, Instagram and Facebook | ||
| WhatsApp Business Integration |
Notification (0 vs 1)
| Feature | JivoChat | Tidio |
|---|---|---|
| Personal Notifications |
Organization (2 vs 0)
| Feature | JivoChat | Tidio |
|---|---|---|
| Chat Topics | ||
| Multiple Departments |
Phone (1 vs 0)
| Feature | JivoChat | Tidio |
|---|---|---|
| Telephony Plus |
Productivity (4 vs 1)
| Feature | JivoChat | Tidio |
|---|---|---|
| Canned Responses | ||
| Hotkeys | ||
| Macros | ||
| Message Preview | ||
| Spelling Checker |
Reporting (1 vs 0)
| Feature | JivoChat | Tidio |
|---|---|---|
| Export Reports to Excel |
Security (5 vs 6)
| Feature | JivoChat | Tidio |
|---|---|---|
| Anti-Spam Protection | ||
| Ban Users | ||
| Compliance | ||
| GDPR Consent Form | ||
| Positions and Permissions Management | ||
| SSO | ||
| Secure Access Without Password Sharing | ||
| Secure Data Storage | ||
| Super Admin Role | ||
| User Permissions | ||
| User Permissions Management |
Social Media (2 vs 3)
| Feature | JivoChat | Tidio |
|---|---|---|
| Facebook Integration | ||
| Facebook and Instagram Comments | ||
| Instagram Direct Messages | ||
| Instagram Integration |
Support (0 vs 9)
| Feature | JivoChat | Tidio |
|---|---|---|
| Account Reviews | ||
| Dedicated Customer Success Manager | ||
| Dedicated Implementation Specialist | ||
| Email Support Channel | ||
| Flows Building Assistance | ||
| Live Chat Support | ||
| Slack Support | ||
| Training Sessions |
Ticketing (0 vs 7)
| Feature | JivoChat | Tidio |
|---|---|---|
| Advanced Ticket Filtering | ||
| Create Tickets from Chats and Emails | ||
| Switch Ticket Ownership | ||
| Ticket Priorities | ||
| Ticket Tags | ||
| Ticketing System | ||
| Tickets History |
Unique Features
Only in JivoChat (61)
AI Agent
AI Assistant
Agent Activity Monitoring
Customer Feedback & Ratings
Google Analytics Integration
Marketing Statistics
Real-time Visitor Monitoring
Visitor IP and Location Information
Desktop Application
Mobile Application
Web Browser Application
Chat Distribution by Location
Chat Rescue
Chat Routing
Chatbots
Multi-agent Chat Support
Callback Feature
File Sharing
GIF and Emoji Support
Live Chat for Mobile Apps
+ 41 more unique features
Only in Tidio (140)
Advanced Copilot
AI Reply Assistant
AI-driven Email Resolutions
Copilot AI Reply Assistant
FAQ Scraper
FAQ Upload
Guaranteed Resolution Rate
Human Handoff
Import Zendesk Articles
Instant Updates
Knowledge-based Responses
Lyro AI Agent
Lyro AI as Managed Service
Lyro Playground
Lyro Smart Actions
Multiple Data Sources
Smart Redirections
Website Scraper
Advanced Analytics
AI Insights & CSAT
+ 120 more unique features
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