JivoChat vs tawk.to
Side-by-side comparison of features, pricing, and integrations.
Quick Verdict
JivoChat offers more features (64 vs 52) and more integrations (15 vs 1). Starting price: JivoChat at $28/mo vs tawk.to at $1/mo. JivoChat has 63 unique features while tawk.to has 51 unique features, with 1 features in common.
| JivoChat | tawk.to | |
|---|---|---|
| Category | Customer Support | Customer Support |
| Total Features | 64 | 52 |
| AI-Powered Features | 5 | 2 |
| Starting Price | $28/mo | $1/mo |
| Pricing Tiers | 4 | 3 |
| Integrations | 15 | 1 |
| Shared Features | 1 | |
| Shared Integrations | 0 | |
| Data Quality | 95% | 80% |
Feature Comparison by Category
AI (2 vs 2)
| Feature | JivoChat | tawk.to |
|---|---|---|
| AI Agent | ||
| AI Assistant | ||
| Automated Translation |
Analytics (6 vs 0)
| Feature | JivoChat | tawk.to |
|---|---|---|
| Agent Activity Monitoring | ||
| Customer Feedback & Ratings | ||
| Google Analytics Integration | ||
| Marketing Statistics | ||
| Real-time Visitor Monitoring | ||
| Visitor IP and Location Information |
Analytics & Monitoring (0 vs 6)
| Feature | JivoChat | tawk.to |
|---|---|---|
| Geo IP Tracking | ||
| Real-Time Monitoring | ||
| Track Engagement | ||
| Track Sentiment | ||
| Visitor Activity Tracking | ||
| Visitor Information |
Application (3 vs 0)
| Feature | JivoChat | tawk.to |
|---|---|---|
| Desktop Application | ||
| Mobile Application | ||
| Web Browser Application |
Automation (4 vs 2)
| Feature | JivoChat | tawk.to |
|---|---|---|
| Automated Triggers | ||
| Chat Distribution by Location | ||
| Chat Rescue | ||
| Chat Routing | ||
| Chatbots | ||
| Scheduler |
CRM (1 vs 1)
| Feature | JivoChat | tawk.to |
|---|---|---|
| CRM | ||
| JivoChat CRM |
Collaboration (1 vs 0)
| Feature | JivoChat | tawk.to |
|---|---|---|
| Multi-agent Chat Support |
Commerce (0 vs 2)
| Feature | JivoChat | tawk.to |
|---|---|---|
| Conversational Commerce | ||
| In-Chat Payments |
Communication (8 vs 3)
| Feature | JivoChat | tawk.to |
|---|---|---|
| Callback Feature | ||
| Email Integration | ||
| File Sharing | ||
| File Transfer | ||
| GIF and Emoji Support | ||
| Group Messaging | ||
| Live Chat for Mobile Apps | ||
| Live Chat for Websites | ||
| Team Chats | ||
| Video + Voice Add-on | ||
| Video Calls |
Communication Management (0 vs 1)
| Feature | JivoChat | tawk.to |
|---|---|---|
| Conversation History |
Content & Knowledge (0 vs 1)
| Feature | JivoChat | tawk.to |
|---|---|---|
| Knowledge Base |
Core Communication (0 vs 3)
| Feature | JivoChat | tawk.to |
|---|---|---|
| Chat Pages | ||
| Dashboard | ||
| Live Chat |
Customization (2 vs 1)
| Feature | JivoChat | tawk.to |
|---|---|---|
| Agent Photo Display | ||
| Customizable Chat Widget | ||
| Remove Branding |
Data Management (1 vs 1)
| Feature | JivoChat | tawk.to |
|---|---|---|
| Chat History Storage | ||
| Unlimited Chat History |
Developer Tools (0 vs 1)
| Feature | JivoChat | tawk.to |
|---|---|---|
| JavaScript API |
Engagement (3 vs 1)
| Feature | JivoChat | tawk.to |
|---|---|---|
| Chat Buttons | ||
| Pointer Tool | ||
| Proactive Chat Initiation | ||
| Proactive Chat Invitations |
Integration (4 vs 0)
| Feature | JivoChat | tawk.to |
|---|---|---|
| Chat API | ||
| JavaScript API & Webhooks | ||
| Mobile SDK | ||
| Online Store Integration |
Integrations (0 vs 1)
| Feature | JivoChat | tawk.to |
|---|---|---|
| 100+ Integrations |
Lead Generation (3 vs 0)
| Feature | JivoChat | tawk.to |
|---|---|---|
| Contact Collection Forms | ||
| Offline Contact Form | ||
| Pre-chat Forms |
Localization (0 vs 2)
| Feature | JivoChat | tawk.to |
|---|---|---|
| 27 Languages Display | ||
| 45+ Languages Support |
Management (4 vs 0)
| Feature | JivoChat | tawk.to |
|---|---|---|
| Agent Business Hours Schedule | ||
| Agent Status & Availability | ||
| Chat Transfer Between Agents | ||
| Multiple Websites Support |
Marketing (2 vs 0)
| Feature | JivoChat | tawk.to |
|---|---|---|
| Chat Campaigns | ||
| Jivo Marketing |
Messaging (5 vs 0)
| Feature | JivoChat | tawk.to |
|---|---|---|
| Apple Business Chat | ||
| Telegram Integration | ||
| Viber Integration | ||
| Voice Messages on Telegram, Instagram and Facebook | ||
| WhatsApp Business Integration |
Mobile (0 vs 1)
| Feature | JivoChat | tawk.to |
|---|---|---|
| Native Mobile Apps |
Moderation (0 vs 2)
| Feature | JivoChat | tawk.to |
|---|---|---|
| Ban/Unban Visitors | ||
| Message Filtering |
Notifications (0 vs 3)
| Feature | JivoChat | tawk.to |
|---|---|---|
| Agent Alerts | ||
| Desktop Notifications | ||
| Email Notifications |
Organization (2 vs 2)
| Feature | JivoChat | tawk.to |
|---|---|---|
| Chat Topics | ||
| Conversation Tags | ||
| Departments | ||
| Multiple Departments |
Performance (0 vs 1)
| Feature | JivoChat | tawk.to |
|---|---|---|
| High Load Dashboard |
Phone (1 vs 0)
| Feature | JivoChat | tawk.to |
|---|---|---|
| Telephony Plus |
Productivity (4 vs 1)
| Feature | JivoChat | tawk.to |
|---|---|---|
| Canned Responses | ||
| Canned Shortcuts | ||
| Hotkeys | ||
| Message Preview | ||
| Spelling Checker |
Reporting (1 vs 1)
| Feature | JivoChat | tawk.to |
|---|---|---|
| Detailed Reporting | ||
| Export Reports to Excel |
Security (5 vs 1)
| Feature | JivoChat | tawk.to |
|---|---|---|
| Anti-Spam Protection | ||
| GDPR Consent Form | ||
| Positions and Permissions Management | ||
| Secure Access Without Password Sharing | ||
| Secure Data Storage | ||
| Secure Encryption |
Security & Control (0 vs 1)
| Feature | JivoChat | tawk.to |
|---|---|---|
| Domain Restriction |
Social Media (2 vs 0)
| Feature | JivoChat | tawk.to |
|---|---|---|
| Facebook Integration | ||
| Instagram Integration |
Support Management (0 vs 1)
| Feature | JivoChat | tawk.to |
|---|---|---|
| Ticketing System |
Support Tools (0 vs 1)
| Feature | JivoChat | tawk.to |
|---|---|---|
| Screen Sharing |
Team Management (0 vs 4)
| Feature | JivoChat | tawk.to |
|---|---|---|
| Agent Aliases | ||
| Agent-to-Agent Messaging | ||
| Tag & Assign Conversations | ||
| Unlimited Agents |
UI Customization (0 vs 3)
| Feature | JivoChat | tawk.to |
|---|---|---|
| Attention Bubble | ||
| Custom Tabs | ||
| Customizable Widgets |
User Experience (0 vs 2)
| Feature | JivoChat | tawk.to |
|---|---|---|
| 1880+ Emoji Support | ||
| Message Sneak-Peek |
Unique Features
Only in JivoChat (63)
AI Assistant
Agent Activity Monitoring
Customer Feedback & Ratings
Google Analytics Integration
Marketing Statistics
Real-time Visitor Monitoring
Visitor IP and Location Information
Desktop Application
Mobile Application
Web Browser Application
Chat Distribution by Location
Chat Rescue
Chat Routing
Chatbots
Multi-agent Chat Support
Callback Feature
Email Integration
File Sharing
GIF and Emoji Support
Live Chat for Mobile Apps
+ 43 more unique features
Only in tawk.to (51)
Automated Translation
Geo IP Tracking
Real-Time Monitoring
Track Engagement
Track Sentiment
Visitor Activity Tracking
Visitor Information
Automated Triggers
Scheduler
Conversational Commerce
In-Chat Payments
File Transfer
Group Messaging
Video + Voice Add-on
Conversation History
Knowledge Base
Chat Pages
Dashboard
Live Chat
CRM
+ 31 more unique features
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