JivoChat vs SnapEngage by TeamSupport
Side-by-side comparison of features, pricing, and integrations.
Quick Verdict
JivoChat offers more features (64 vs 27) and more integrations (15 vs 6). Starting price: JivoChat at $28/mo vs SnapEngage by TeamSupport at Contact Sales. JivoChat has 63 unique features while SnapEngage by TeamSupport has 26 unique features, with 1 features in common.
| JivoChat | SnapEngage by TeamSupport | |
|---|---|---|
| Category | Customer Support | Customer Support |
| Total Features | 64 | 27 |
| AI-Powered Features | 5 | 7 |
| Starting Price | $28/mo | Contact Sales |
| Pricing Tiers | 4 | 3 |
| Integrations | 15 | 6 |
| Shared Features | 1 | |
| Shared Integrations | 0 | |
| Data Quality | 95% | 70% |
Feature Comparison by Category
AI (2 vs 2)
| Feature | JivoChat | SnapEngage by TeamSupport |
|---|---|---|
| AI Agent | ||
| AI Assistant | ||
| Chatbots | ||
| Kevin AI Productivity Tools |
Analytics (6 vs 3)
| Feature | JivoChat | SnapEngage by TeamSupport |
|---|---|---|
| Agent Activity Monitoring | ||
| Customer Feedback & Ratings | ||
| Customer Intelligence & Distress Signals | ||
| Google Analytics Integration | ||
| Insights | ||
| Marketing Statistics | ||
| Real-time Visitor Monitoring | ||
| Reporting and Analytics | ||
| Visitor IP and Location Information |
Application (3 vs 0)
| Feature | JivoChat | SnapEngage by TeamSupport |
|---|---|---|
| Desktop Application | ||
| Mobile Application | ||
| Web Browser Application |
Automation (4 vs 6)
| Feature | JivoChat | SnapEngage by TeamSupport |
|---|---|---|
| Answer Bot | ||
| Automation | ||
| Bot API | ||
| Chat Distribution by Location | ||
| Chat Rescue | ||
| Chat Routing | ||
| Chatbots | ||
| Guide Bot | ||
| Info-Capture Bot | ||
| Playbooks |
CRM (1 vs 0)
| Feature | JivoChat | SnapEngage by TeamSupport |
|---|---|---|
| JivoChat CRM |
Collaboration (1 vs 0)
| Feature | JivoChat | SnapEngage by TeamSupport |
|---|---|---|
| Multi-agent Chat Support |
Communication (8 vs 0)
| Feature | JivoChat | SnapEngage by TeamSupport |
|---|---|---|
| Callback Feature | ||
| Email Integration | ||
| File Sharing | ||
| GIF and Emoji Support | ||
| Live Chat for Mobile Apps | ||
| Live Chat for Websites | ||
| Team Chats | ||
| Video Calls |
Core (0 vs 1)
| Feature | JivoChat | SnapEngage by TeamSupport |
|---|---|---|
| Live Chat |
Customer Experience (0 vs 1)
| Feature | JivoChat | SnapEngage by TeamSupport |
|---|---|---|
| Customer Portal |
Customization (2 vs 2)
| Feature | JivoChat | SnapEngage by TeamSupport |
|---|---|---|
| Agent Photo Display | ||
| Custom Design | ||
| Custom Fields | ||
| Customizable Chat Widget |
Data Management (1 vs 0)
| Feature | JivoChat | SnapEngage by TeamSupport |
|---|---|---|
| Chat History Storage |
Engagement (3 vs 0)
| Feature | JivoChat | SnapEngage by TeamSupport |
|---|---|---|
| Chat Buttons | ||
| Pointer Tool | ||
| Proactive Chat Invitations |
Integration (4 vs 1)
| Feature | JivoChat | SnapEngage by TeamSupport |
|---|---|---|
| CRM Synchronization | ||
| Chat API | ||
| JavaScript API & Webhooks | ||
| Mobile SDK | ||
| Online Store Integration |
Lead Generation (3 vs 0)
| Feature | JivoChat | SnapEngage by TeamSupport |
|---|---|---|
| Contact Collection Forms | ||
| Offline Contact Form | ||
| Pre-chat Forms |
Management (4 vs 0)
| Feature | JivoChat | SnapEngage by TeamSupport |
|---|---|---|
| Agent Business Hours Schedule | ||
| Agent Status & Availability | ||
| Chat Transfer Between Agents | ||
| Multiple Websites Support |
Marketing (2 vs 0)
| Feature | JivoChat | SnapEngage by TeamSupport |
|---|---|---|
| Chat Campaigns | ||
| Jivo Marketing |
Messaging (5 vs 6)
| Feature | JivoChat | SnapEngage by TeamSupport |
|---|---|---|
| Apple Business Chat | ||
| Broadcast | ||
| Facebook Messenger Integration | ||
| Omnichannel Experience | ||
| SMS-to-Chat | ||
| Telegram Integration | ||
| Tweet-to-Chat | ||
| Viber Integration | ||
| Voice Messages on Telegram, Instagram and Facebook | ||
| WeChat Integration | ||
| WhatsApp Business Integration |
Organization (2 vs 0)
| Feature | JivoChat | SnapEngage by TeamSupport |
|---|---|---|
| Chat Topics | ||
| Multiple Departments |
Phone (1 vs 0)
| Feature | JivoChat | SnapEngage by TeamSupport |
|---|---|---|
| Telephony Plus |
Productivity (4 vs 0)
| Feature | JivoChat | SnapEngage by TeamSupport |
|---|---|---|
| Canned Responses | ||
| Hotkeys | ||
| Message Preview | ||
| Spelling Checker |
Reporting (1 vs 0)
| Feature | JivoChat | SnapEngage by TeamSupport |
|---|---|---|
| Export Reports to Excel |
Security (5 vs 2)
| Feature | JivoChat | SnapEngage by TeamSupport |
|---|---|---|
| Anti-Spam Protection | ||
| GDPR Consent Form | ||
| HIPAA Compliance | ||
| Positions and Permissions Management | ||
| Secure Access Without Password Sharing | ||
| Secure Data Storage | ||
| Security and Privacy |
Social Media (2 vs 0)
| Feature | JivoChat | SnapEngage by TeamSupport |
|---|---|---|
| Facebook Integration | ||
| Instagram Integration |
Support (0 vs 3)
| Feature | JivoChat | SnapEngage by TeamSupport |
|---|---|---|
| Client Success Support | ||
| Knowledge Base | ||
| Ticketing |
Unique Features
Only in JivoChat (63)
AI Agent
AI Assistant
Agent Activity Monitoring
Customer Feedback & Ratings
Google Analytics Integration
Marketing Statistics
Real-time Visitor Monitoring
Visitor IP and Location Information
Desktop Application
Mobile Application
Web Browser Application
Chat Distribution by Location
Chat Rescue
Chat Routing
Multi-agent Chat Support
Callback Feature
Email Integration
File Sharing
GIF and Emoji Support
Live Chat for Mobile Apps
+ 43 more unique features
Only in SnapEngage by TeamSupport (26)
Kevin AI Productivity Tools
Customer Intelligence & Distress Signals
Insights
Reporting and Analytics
Answer Bot
Automation
Bot API
Guide Bot
Info-Capture Bot
Playbooks
Live Chat
Customer Portal
Custom Design
Custom Fields
CRM Synchronization
Broadcast
Facebook Messenger Integration
Omnichannel Experience
SMS-to-Chat
Tweet-to-Chat
+ 6 more unique features
View JivoChat details View SnapEngage by TeamSupport details JivoChat alternatives SnapEngage by TeamSupport alternatives
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