JivoChat vs Smartsupp
Side-by-side comparison of features, pricing, and integrations.
Quick Verdict
JivoChat offers more features (64 vs 46) and more integrations (15 vs 6). Starting price: JivoChat at $28/mo vs Smartsupp at $14/mo. JivoChat has 60 unique features while Smartsupp has 42 unique features, with 4 features in common.
| JivoChat | Smartsupp | |
|---|---|---|
| Category | Customer Support | Customer Support |
| Total Features | 64 | 46 |
| AI-Powered Features | 5 | 10 |
| Starting Price | $28/mo | $14/mo |
| Pricing Tiers | 4 | 5 |
| Integrations | 15 | 6 |
| Shared Features | 4 | |
| Shared Integrations | 1 | |
| Data Quality | 95% | 80% |
Feature Comparison by Category
AI (2 vs 10)
| Feature | JivoChat | Smartsupp |
|---|---|---|
| AI Agent | ||
| AI Assistant | ||
| AI Engage | ||
| Customizable AI Identity | ||
| FAQ Answering | ||
| Mira AI Shopping Assistant | ||
| Multi-Language Support | ||
| Product Feed Integration | ||
| Product Recommendations | ||
| Text Content Support | ||
| Tone of Voice Customization | ||
| Website Scraping |
Analytics (6 vs 7)
| Feature | JivoChat | Smartsupp |
|---|---|---|
| Agent Activity Monitoring | ||
| Basic Statistics | ||
| Basic Visitor Info | ||
| Conversation History | ||
| Customer Feedback & Ratings | ||
| Customer Satisfaction Rating | ||
| Detailed Team Statistics | ||
| Detailed Visitor Info via API | ||
| Google Analytics Integration | ||
| Marketing Statistics | ||
| Real-time Visitor Monitoring | ||
| Visitor IP and Location Information | ||
| Visitor Insights |
Application (3 vs 0)
| Feature | JivoChat | Smartsupp |
|---|---|---|
| Desktop Application | ||
| Mobile Application | ||
| Web Browser Application |
Automation (4 vs 8)
| Feature | JivoChat | Smartsupp |
|---|---|---|
| Automatic Messages | ||
| Automatic Segmentation | ||
| Chat Distribution by Location | ||
| Chat Rescue | ||
| Chat Routing | ||
| Chatbot Flows | ||
| Chatbots | ||
| Handover to Human Operator | ||
| Message Automation | ||
| Multi-Language Chatbots | ||
| Office Hours |
Billing (0 vs 1)
| Feature | JivoChat | Smartsupp |
|---|---|---|
| Payment via Wire Transfer |
CRM (1 vs 0)
| Feature | JivoChat | Smartsupp |
|---|---|---|
| JivoChat CRM |
Collaboration (1 vs 0)
| Feature | JivoChat | Smartsupp |
|---|---|---|
| Multi-agent Chat Support |
Communication (8 vs 4)
| Feature | JivoChat | Smartsupp |
|---|---|---|
| Callback Feature | ||
| Customizable Chat Widget | ||
| Email Integration | ||
| File Sharing | ||
| GIF and Emoji Support | ||
| Live Chat | ||
| Live Chat for Mobile Apps | ||
| Live Chat for Websites | ||
| Multichannel Support | ||
| Team Chats | ||
| Video Calls |
Customization (2 vs 1)
| Feature | JivoChat | Smartsupp |
|---|---|---|
| Advanced Branding Options | ||
| Agent Photo Display | ||
| Customizable Chat Widget |
Data Management (1 vs 0)
| Feature | JivoChat | Smartsupp |
|---|---|---|
| Chat History Storage |
Engagement (3 vs 0)
| Feature | JivoChat | Smartsupp |
|---|---|---|
| Chat Buttons | ||
| Pointer Tool | ||
| Proactive Chat Invitations |
Integration (4 vs 1)
| Feature | JivoChat | Smartsupp |
|---|---|---|
| API & Data Exports | ||
| Chat API | ||
| JavaScript API & Webhooks | ||
| Mobile SDK | ||
| Online Store Integration |
Lead Generation (3 vs 0)
| Feature | JivoChat | Smartsupp |
|---|---|---|
| Contact Collection Forms | ||
| Offline Contact Form | ||
| Pre-chat Forms |
Management (4 vs 7)
| Feature | JivoChat | Smartsupp |
|---|---|---|
| Agent Business Hours Schedule | ||
| Agent Status & Availability | ||
| Block Visitor | ||
| Chat Assignment | ||
| Chat Transfer Between Agents | ||
| Multiple Websites Support | ||
| Team Management | ||
| Teams of Agents | ||
| Unified Dashboard | ||
| User Roles |
Marketing (2 vs 0)
| Feature | JivoChat | Smartsupp |
|---|---|---|
| Chat Campaigns | ||
| Jivo Marketing |
Messaging (5 vs 0)
| Feature | JivoChat | Smartsupp |
|---|---|---|
| Apple Business Chat | ||
| Telegram Integration | ||
| Viber Integration | ||
| Voice Messages on Telegram, Instagram and Facebook | ||
| WhatsApp Business Integration |
Notification (0 vs 1)
| Feature | JivoChat | Smartsupp |
|---|---|---|
| Desktop Notifications |
Organization (2 vs 1)
| Feature | JivoChat | Smartsupp |
|---|---|---|
| Chat Topics | ||
| Multiple Departments | ||
| Segmentation with Tags |
Phone (1 vs 0)
| Feature | JivoChat | Smartsupp |
|---|---|---|
| Telephony Plus |
Productivity (4 vs 2)
| Feature | JivoChat | Smartsupp |
|---|---|---|
| Canned Responses | ||
| Hotkeys | ||
| Message Preview | ||
| Personal Shortcuts | ||
| Spelling Checker | ||
| Team Shortcuts |
Reporting (1 vs 0)
| Feature | JivoChat | Smartsupp |
|---|---|---|
| Export Reports to Excel |
Sales (0 vs 2)
| Feature | JivoChat | Smartsupp |
|---|---|---|
| Lead Collection and Export | ||
| Lead Generation |
Security (5 vs 0)
| Feature | JivoChat | Smartsupp |
|---|---|---|
| Anti-Spam Protection | ||
| GDPR Consent Form | ||
| Positions and Permissions Management | ||
| Secure Access Without Password Sharing | ||
| Secure Data Storage |
Social Media (2 vs 0)
| Feature | JivoChat | Smartsupp |
|---|---|---|
| Facebook Integration | ||
| Instagram Integration |
Support (0 vs 1)
| Feature | JivoChat | Smartsupp |
|---|---|---|
| Dedicated Account Manager |
Unique Features
Only in JivoChat (60)
AI Agent
AI Assistant
Agent Activity Monitoring
Customer Feedback & Ratings
Google Analytics Integration
Marketing Statistics
Real-time Visitor Monitoring
Visitor IP and Location Information
Desktop Application
Mobile Application
Web Browser Application
Chat Distribution by Location
Chat Rescue
Chat Routing
Multi-agent Chat Support
Callback Feature
Email Integration
GIF and Emoji Support
Live Chat for Mobile Apps
Live Chat for Websites
+ 40 more unique features
Only in Smartsupp (42)
AI Engage
Customizable AI Identity
FAQ Answering
Mira AI Shopping Assistant
Multi-Language Support
Product Feed Integration
Product Recommendations
Text Content Support
Tone of Voice Customization
Website Scraping
Basic Statistics
Basic Visitor Info
Conversation History
Customer Satisfaction Rating
Detailed Team Statistics
Detailed Visitor Info via API
Visitor Insights
Automatic Messages
Automatic Segmentation
Chatbot Flows
+ 22 more unique features
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