JivoChat vs Pure Chat
Side-by-side comparison of features, pricing, and integrations.
Quick Verdict
JivoChat offers more features (64 vs 28) and more integrations (15 vs 1). Starting price: JivoChat at $28/mo vs Pure Chat at $49/mo. JivoChat has 63 unique features while Pure Chat has 27 unique features, with 1 features in common.
| JivoChat | Pure Chat | |
|---|---|---|
| Category | Customer Support | Customer Support |
| Total Features | 64 | 28 |
| AI-Powered Features | 5 | 0 |
| Starting Price | $28/mo | $49/mo |
| Pricing Tiers | 4 | 3 |
| Integrations | 15 | 1 |
| Shared Features | 1 | |
| Shared Integrations | 0 | |
| Data Quality | 95% | 60% |
Feature Comparison by Category
AI (2 vs 0)
| Feature | JivoChat | Pure Chat |
|---|---|---|
| AI Agent | ||
| AI Assistant |
Analytics (6 vs 4)
| Feature | JivoChat | Pure Chat |
|---|---|---|
| Agent Activity Monitoring | ||
| CSV Exports | ||
| Comprehensive Account Statistics and Reports | ||
| Customer Feedback & Ratings | ||
| Google Analytics Integration | ||
| Marketing Statistics | ||
| Real-time Visitor Monitoring | ||
| Realtime Analytics | ||
| Visitor IP and Location Information | ||
| Visitor Tracking |
Application (3 vs 0)
| Feature | JivoChat | Pure Chat |
|---|---|---|
| Desktop Application | ||
| Mobile Application | ||
| Web Browser Application |
Automation (4 vs 1)
| Feature | JivoChat | Pure Chat |
|---|---|---|
| Chat Distribution by Location | ||
| Chat Rescue | ||
| Chat Routing | ||
| Chatbots | ||
| Trigger-Based Actions and Alerts |
CRM (1 vs 0)
| Feature | JivoChat | Pure Chat |
|---|---|---|
| JivoChat CRM |
Collaboration (1 vs 1)
| Feature | JivoChat | Pure Chat |
|---|---|---|
| File Transfer | ||
| Multi-agent Chat Support |
Communication (8 vs 0)
| Feature | JivoChat | Pure Chat |
|---|---|---|
| Callback Feature | ||
| Email Integration | ||
| File Sharing | ||
| GIF and Emoji Support | ||
| Live Chat for Mobile Apps | ||
| Live Chat for Websites | ||
| Team Chats | ||
| Video Calls |
Core (0 vs 1)
| Feature | JivoChat | Pure Chat |
|---|---|---|
| Live Chat Widget |
Customization (2 vs 3)
| Feature | JivoChat | Pure Chat |
|---|---|---|
| Advanced Widget Customization | ||
| Agent Photo Display | ||
| Chat Widget Customization | ||
| Customizable Chat Widget | ||
| Customize Chat Widget with Images |
Data Management (1 vs 0)
| Feature | JivoChat | Pure Chat |
|---|---|---|
| Chat History Storage |
Engagement (3 vs 0)
| Feature | JivoChat | Pure Chat |
|---|---|---|
| Chat Buttons | ||
| Pointer Tool | ||
| Proactive Chat Invitations |
Forms (0 vs 2)
| Feature | JivoChat | Pure Chat |
|---|---|---|
| Email Form When Unavailable | ||
| Pre-Chat Info Form |
History & Reporting (0 vs 2)
| Feature | JivoChat | Pure Chat |
|---|---|---|
| Chat Transcripts | ||
| Unlimited Chat History |
Information (0 vs 1)
| Feature | JivoChat | Pure Chat |
|---|---|---|
| Show Your Location |
Integration (4 vs 2)
| Feature | JivoChat | Pure Chat |
|---|---|---|
| Chat API | ||
| Engagement Hub | ||
| Integrations | ||
| JavaScript API & Webhooks | ||
| Mobile SDK | ||
| Online Store Integration |
Lead Generation (3 vs 0)
| Feature | JivoChat | Pure Chat |
|---|---|---|
| Contact Collection Forms | ||
| Offline Contact Form | ||
| Pre-chat Forms |
Management (4 vs 2)
| Feature | JivoChat | Pure Chat |
|---|---|---|
| Agent Business Hours Schedule | ||
| Agent Status & Availability | ||
| Chat Transfer Between Agents | ||
| Multiple Websites Support | ||
| Operator Availability Schedules | ||
| Operator Dashboard |
Marketing (2 vs 0)
| Feature | JivoChat | Pure Chat |
|---|---|---|
| Chat Campaigns | ||
| Jivo Marketing |
Messaging (5 vs 0)
| Feature | JivoChat | Pure Chat |
|---|---|---|
| Apple Business Chat | ||
| Telegram Integration | ||
| Viber Integration | ||
| Voice Messages on Telegram, Instagram and Facebook | ||
| WhatsApp Business Integration |
Mobile (0 vs 2)
| Feature | JivoChat | Pure Chat |
|---|---|---|
| Mobile-Optimized Chat Widget | ||
| iOS and Android Mobile Apps |
Notifications (0 vs 2)
| Feature | JivoChat | Pure Chat |
|---|---|---|
| Chat Notifications | ||
| SMS Notifications |
Organization (2 vs 0)
| Feature | JivoChat | Pure Chat |
|---|---|---|
| Chat Topics | ||
| Multiple Departments |
Phone (1 vs 0)
| Feature | JivoChat | Pure Chat |
|---|---|---|
| Telephony Plus |
Productivity (4 vs 1)
| Feature | JivoChat | Pure Chat |
|---|---|---|
| Canned Responses | ||
| Hotkeys | ||
| Message Preview | ||
| Spelling Checker |
Reporting (1 vs 0)
| Feature | JivoChat | Pure Chat |
|---|---|---|
| Export Reports to Excel |
Security (5 vs 2)
| Feature | JivoChat | Pure Chat |
|---|---|---|
| Anti-Spam Protection | ||
| GDPR Consent Form | ||
| Positions and Permissions Management | ||
| SSL Security | ||
| Secure Access Without Password Sharing | ||
| Secure Data Storage | ||
| Security Roles |
Social Media (2 vs 1)
| Feature | JivoChat | Pure Chat |
|---|---|---|
| Facebook Integration | ||
| Instagram Integration | ||
| Show Twitter Feed |
Visitor Intelligence (0 vs 1)
| Feature | JivoChat | Pure Chat |
|---|---|---|
| Visitor Information & Location Details |
Unique Features
Only in JivoChat (63)
AI Agent
AI Assistant
Agent Activity Monitoring
Customer Feedback & Ratings
Google Analytics Integration
Marketing Statistics
Real-time Visitor Monitoring
Visitor IP and Location Information
Desktop Application
Mobile Application
Web Browser Application
Chat Distribution by Location
Chat Rescue
Chat Routing
Chatbots
Multi-agent Chat Support
Callback Feature
Email Integration
File Sharing
GIF and Emoji Support
+ 43 more unique features
Only in Pure Chat (27)
Comprehensive Account Statistics and Reports
CSV Exports
Realtime Analytics
Visitor Tracking
Trigger-Based Actions and Alerts
File Transfer
Live Chat Widget
Advanced Widget Customization
Chat Widget Customization
Customize Chat Widget with Images
Email Form When Unavailable
Pre-Chat Info Form
Chat Transcripts
Unlimited Chat History
Show Your Location
Engagement Hub
Integrations
Operator Availability Schedules
Operator Dashboard
iOS and Android Mobile Apps
+ 7 more unique features
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