JivoChat vs Olark
Side-by-side comparison of features, pricing, and integrations.
Quick Verdict
JivoChat offers more features (64 vs 25) and more integrations (15 vs 4). Starting price: JivoChat at $28/mo vs Olark at $29/mo. JivoChat has 63 unique features while Olark has 24 unique features, with 1 features in common.
| JivoChat | Olark | |
|---|---|---|
| Category | Customer Support | Customer Support |
| Total Features | 64 | 25 |
| AI-Powered Features | 5 | 2 |
| Starting Price | $28/mo | $29/mo |
| Pricing Tiers | 4 | 5 |
| Integrations | 15 | 4 |
| Shared Features | 1 | |
| Shared Integrations | 2 | |
| Data Quality | 95% | 70% |
Feature Comparison by Category
AI (2 vs 0)
| Feature | JivoChat | Olark |
|---|---|---|
| AI Agent | ||
| AI Assistant |
AI & Automation (0 vs 2)
| Feature | JivoChat | Olark |
|---|---|---|
| AI-Powered Chatbots | ||
| Flexible Automation Bot |
Accessibility (0 vs 1)
| Feature | JivoChat | Olark |
|---|---|---|
| WCAG 2.1 AA Accessibility Certification |
Add-ons (0 vs 1)
| Feature | JivoChat | Olark |
|---|---|---|
| PowerUps |
Analytics (6 vs 0)
| Feature | JivoChat | Olark |
|---|---|---|
| Agent Activity Monitoring | ||
| Customer Feedback & Ratings | ||
| Google Analytics Integration | ||
| Marketing Statistics | ||
| Real-time Visitor Monitoring | ||
| Visitor IP and Location Information |
Application (3 vs 0)
| Feature | JivoChat | Olark |
|---|---|---|
| Desktop Application | ||
| Mobile Application | ||
| Web Browser Application |
Automation (4 vs 2)
| Feature | JivoChat | Olark |
|---|---|---|
| Automation Rules | ||
| Chat Distribution by Location | ||
| Chat Rescue | ||
| Chat Routing | ||
| Chatbots |
CRM (1 vs 0)
| Feature | JivoChat | Olark |
|---|---|---|
| JivoChat CRM |
Collaboration (1 vs 0)
| Feature | JivoChat | Olark |
|---|---|---|
| Multi-agent Chat Support |
Communication (8 vs 3)
| Feature | JivoChat | Olark |
|---|---|---|
| Callback Feature | ||
| Email Integration | ||
| File Sharing | ||
| GIF and Emoji Support | ||
| Live Chat | ||
| Live Chat for Mobile Apps | ||
| Live Chat for Websites | ||
| SMS Texting | ||
| Team Chats | ||
| Video Calls | ||
| Video Chat |
Customization (2 vs 1)
| Feature | JivoChat | Olark |
|---|---|---|
| Agent Photo Display | ||
| Customizable Chat Widget | ||
| Customizable Chatbox |
Data & Insights (0 vs 1)
| Feature | JivoChat | Olark |
|---|---|---|
| Chat Transcripts & Search |
Data Collection (0 vs 1)
| Feature | JivoChat | Olark |
|---|---|---|
| Custom Chatbox Forms |
Data Management (1 vs 0)
| Feature | JivoChat | Olark |
|---|---|---|
| Chat History Storage |
Engagement (3 vs 0)
| Feature | JivoChat | Olark |
|---|---|---|
| Chat Buttons | ||
| Pointer Tool | ||
| Proactive Chat Invitations |
Integration (4 vs 2)
| Feature | JivoChat | Olark |
|---|---|---|
| API & Integrations | ||
| Basic Integrations | ||
| Chat API | ||
| JavaScript API & Webhooks | ||
| Mobile SDK | ||
| Online Store Integration |
Lead Generation (3 vs 0)
| Feature | JivoChat | Olark |
|---|---|---|
| Contact Collection Forms | ||
| Offline Contact Form | ||
| Pre-chat Forms |
Management (4 vs 0)
| Feature | JivoChat | Olark |
|---|---|---|
| Agent Business Hours Schedule | ||
| Agent Status & Availability | ||
| Chat Transfer Between Agents | ||
| Multiple Websites Support |
Marketing (2 vs 0)
| Feature | JivoChat | Olark |
|---|---|---|
| Chat Campaigns | ||
| Jivo Marketing |
Messaging (5 vs 0)
| Feature | JivoChat | Olark |
|---|---|---|
| Apple Business Chat | ||
| Telegram Integration | ||
| Viber Integration | ||
| Voice Messages on Telegram, Instagram and Facebook | ||
| WhatsApp Business Integration |
Organization (2 vs 0)
| Feature | JivoChat | Olark |
|---|---|---|
| Chat Topics | ||
| Multiple Departments |
Phone (1 vs 0)
| Feature | JivoChat | Olark |
|---|---|---|
| Telephony Plus |
Platform (0 vs 1)
| Feature | JivoChat | Olark |
|---|---|---|
| Multi-Domain Support |
Productivity (4 vs 0)
| Feature | JivoChat | Olark |
|---|---|---|
| Canned Responses | ||
| Hotkeys | ||
| Message Preview | ||
| Spelling Checker |
Reporting (1 vs 0)
| Feature | JivoChat | Olark |
|---|---|---|
| Export Reports to Excel |
Reporting & Analytics (0 vs 2)
| Feature | JivoChat | Olark |
|---|---|---|
| Advanced Reporting | ||
| Live Analytics & Reporting |
Security (5 vs 1)
| Feature | JivoChat | Olark |
|---|---|---|
| Anti-Spam Protection | ||
| Comprehensive Security | ||
| GDPR Consent Form | ||
| Positions and Permissions Management | ||
| Secure Access Without Password Sharing | ||
| Secure Data Storage |
Social Media (2 vs 0)
| Feature | JivoChat | Olark |
|---|---|---|
| Facebook Integration | ||
| Instagram Integration |
Support (0 vs 4)
| Feature | JivoChat | Olark |
|---|---|---|
| Dedicated Account Manager | ||
| Email Support | ||
| Live Training | ||
| Professional Services |
Team Management (0 vs 3)
| Feature | JivoChat | Olark |
|---|---|---|
| Agent Groups | ||
| Role-Based Permissions | ||
| Shortcuts & Canned Responses |
Unique Features
Only in JivoChat (63)
AI Agent
AI Assistant
Agent Activity Monitoring
Customer Feedback & Ratings
Google Analytics Integration
Marketing Statistics
Real-time Visitor Monitoring
Visitor IP and Location Information
Desktop Application
Mobile Application
Web Browser Application
Chat Distribution by Location
Chat Rescue
Chatbots
Multi-agent Chat Support
Callback Feature
Email Integration
File Sharing
GIF and Emoji Support
Live Chat for Mobile Apps
+ 43 more unique features
Only in Olark (24)
WCAG 2.1 AA Accessibility Certification
PowerUps
AI-Powered Chatbots
Flexible Automation Bot
Automation Rules
Live Chat
SMS Texting
Video Chat
Customizable Chatbox
Chat Transcripts & Search
Custom Chatbox Forms
API & Integrations
Basic Integrations
Multi-Domain Support
Advanced Reporting
Live Analytics & Reporting
Comprehensive Security
Dedicated Account Manager
Email Support
Live Training
+ 4 more unique features
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