JivoChat vs LiveChat
Side-by-side comparison of features, pricing, and integrations.
Quick Verdict
JivoChat offers fewer features (64 vs 80) and more integrations (15 vs 12). Starting price: JivoChat at $28/mo vs LiveChat at $25/mo. JivoChat has 58 unique features while LiveChat has 74 unique features, with 6 features in common.
| JivoChat | LiveChat | |
|---|---|---|
| Category | Customer Support | Customer Support |
| Total Features | 64 | 80 |
| AI-Powered Features | 5 | 10 |
| Starting Price | $28/mo | $25/mo |
| Pricing Tiers | 4 | 4 |
| Integrations | 15 | 12 |
| Shared Features | 6 | |
| Shared Integrations | 2 | |
| Data Quality | 95% | 95% |
Feature Comparison by Category
AI (2 vs 7)
| Feature | JivoChat | LiveChat |
|---|---|---|
| AI Agent | ||
| AI Assistant | ||
| Chat Summary | ||
| Copilot - AI Assistant | ||
| Reply Suggestions | ||
| Sentiment Analysis | ||
| Tag Suggestions | ||
| Text Enhancement | ||
| Text Intelligence |
API & Integration (0 vs 6)
| Feature | JivoChat | LiveChat |
|---|---|---|
| Chat API | ||
| Chat Widget JS API | ||
| Customer SDK | ||
| LiveChat APIs | ||
| Reports API | ||
| Webhooks |
Analytics (6 vs 0)
| Feature | JivoChat | LiveChat |
|---|---|---|
| Agent Activity Monitoring | ||
| Customer Feedback & Ratings | ||
| Google Analytics Integration | ||
| Marketing Statistics | ||
| Real-time Visitor Monitoring | ||
| Visitor IP and Location Information |
Application (3 vs 0)
| Feature | JivoChat | LiveChat |
|---|---|---|
| Desktop Application | ||
| Mobile Application | ||
| Web Browser Application |
Automation (4 vs 2)
| Feature | JivoChat | LiveChat |
|---|---|---|
| Chat Distribution by Location | ||
| Chat Rescue | ||
| Chat Routing | ||
| ChatBot | ||
| Chatbots | ||
| Recurring Campaigns |
CRM (1 vs 0)
| Feature | JivoChat | LiveChat |
|---|---|---|
| JivoChat CRM |
Chat Tools (0 vs 14)
| Feature | JivoChat | LiveChat |
|---|---|---|
| Canned Responses | ||
| Chat Archives | ||
| Chat History | ||
| Chat Ratings | ||
| Chat Tags | ||
| Chat Transcripts | ||
| Chat Transfer | ||
| Direct Chat Link | ||
| File Sharing | ||
| Inactivity Messages | ||
| Live Chat Widget | ||
| Message Sneak-Peek | ||
| Notifications | ||
| Rich Messages |
Collaboration (1 vs 0)
| Feature | JivoChat | LiveChat |
|---|---|---|
| Multi-agent Chat Support |
Communication (8 vs 0)
| Feature | JivoChat | LiveChat |
|---|---|---|
| Callback Feature | ||
| Email Integration | ||
| File Sharing | ||
| GIF and Emoji Support | ||
| Live Chat for Mobile Apps | ||
| Live Chat for Websites | ||
| Team Chats | ||
| Video Calls |
Customer Engagement (0 vs 5)
| Feature | JivoChat | LiveChat |
|---|---|---|
| Chat Buttons | ||
| Eye-Catchers | ||
| Routing Rules | ||
| Targeted Messages | ||
| Visitor Tracking |
Customization (2 vs 4)
| Feature | JivoChat | LiveChat |
|---|---|---|
| Accessibility | ||
| Agent Photo Display | ||
| Agent Profiles | ||
| Chat Widget Customization | ||
| Customizable Chat Widget | ||
| Language Support |
Data Management (1 vs 0)
| Feature | JivoChat | LiveChat |
|---|---|---|
| Chat History Storage |
Engagement (3 vs 0)
| Feature | JivoChat | LiveChat |
|---|---|---|
| Chat Buttons | ||
| Pointer Tool | ||
| Proactive Chat Invitations |
Integration (4 vs 0)
| Feature | JivoChat | LiveChat |
|---|---|---|
| Chat API | ||
| JavaScript API & Webhooks | ||
| Mobile SDK | ||
| Online Store Integration |
Lead Generation (3 vs 0)
| Feature | JivoChat | LiveChat |
|---|---|---|
| Contact Collection Forms | ||
| Offline Contact Form | ||
| Pre-chat Forms |
Management (4 vs 0)
| Feature | JivoChat | LiveChat |
|---|---|---|
| Agent Business Hours Schedule | ||
| Agent Status & Availability | ||
| Chat Transfer Between Agents | ||
| Multiple Websites Support |
Marketing (2 vs 0)
| Feature | JivoChat | LiveChat |
|---|---|---|
| Chat Campaigns | ||
| Jivo Marketing |
Messaging (5 vs 0)
| Feature | JivoChat | LiveChat |
|---|---|---|
| Apple Business Chat | ||
| Telegram Integration | ||
| Viber Integration | ||
| Voice Messages on Telegram, Instagram and Facebook | ||
| WhatsApp Business Integration |
Messaging Channels (0 vs 10)
| Feature | JivoChat | LiveChat |
|---|---|---|
| Apple Messages for Business | ||
| Chat Page | ||
| Email Integration | ||
| Facebook Messenger Integration | ||
| In-Chat Voice, Video & Screen-Sharing | ||
| Instagram Integration | ||
| Mobile Apps Integration | ||
| SMS | ||
| WhatsApp Integration | ||
| X (Twitter) Integration |
Organization (2 vs 0)
| Feature | JivoChat | LiveChat |
|---|---|---|
| Chat Topics | ||
| Multiple Departments |
Phone (1 vs 0)
| Feature | JivoChat | LiveChat |
|---|---|---|
| Telephony Plus |
Productivity (4 vs 0)
| Feature | JivoChat | LiveChat |
|---|---|---|
| Canned Responses | ||
| Hotkeys | ||
| Message Preview | ||
| Spelling Checker |
Reporting (1 vs 0)
| Feature | JivoChat | LiveChat |
|---|---|---|
| Export Reports to Excel |
Reporting & Analytics (0 vs 9)
| Feature | JivoChat | LiveChat |
|---|---|---|
| Advanced Reporting | ||
| Agent Reports | ||
| Chat Reports | ||
| Customer Reports | ||
| Data Export | ||
| Data Summary | ||
| Ecommerce Reports | ||
| On-Demand Reporting | ||
| Reports & Analytics |
Sales & Ecommerce (0 vs 6)
| Feature | JivoChat | LiveChat |
|---|---|---|
| Customer Data | ||
| Ecommerce Integrations | ||
| Goals & Sales Tracker | ||
| Pre-set Messages | ||
| Product Cards | ||
| Sales Tracker |
Security (5 vs 8)
| Feature | JivoChat | LiveChat |
|---|---|---|
| Access Restriction | ||
| Anti-Spam Protection | ||
| Credit Card Masking | ||
| Data Storage | ||
| Encryption | ||
| GDPR Consent Form | ||
| Google Login | ||
| HIPAA Compliance | ||
| Positions and Permissions Management | ||
| Secure Access Without Password Sharing | ||
| Secure Data Storage | ||
| Single Sign-On (SSO) | ||
| Visitor Banning |
Social Media (2 vs 0)
| Feature | JivoChat | LiveChat |
|---|---|---|
| Facebook Integration | ||
| Instagram Integration |
Team Management (0 vs 9)
| Feature | JivoChat | LiveChat |
|---|---|---|
| Agent Accounts | ||
| Agent Roles | ||
| Availability | ||
| Chat Assignment | ||
| Chat Limit | ||
| Chat Supervision | ||
| Groups | ||
| Staffing Prediction | ||
| Work Scheduler |
Unique Features
Only in JivoChat (58)
AI Agent
AI Assistant
Agent Activity Monitoring
Customer Feedback & Ratings
Google Analytics Integration
Marketing Statistics
Real-time Visitor Monitoring
Visitor IP and Location Information
Desktop Application
Mobile Application
Web Browser Application
Chat Distribution by Location
Chat Rescue
Chat Routing
Chatbots
Multi-agent Chat Support
Callback Feature
GIF and Emoji Support
Live Chat for Mobile Apps
Live Chat for Websites
+ 38 more unique features
Only in LiveChat (74)
Chat Summary
Copilot - AI Assistant
Reply Suggestions
Sentiment Analysis
Tag Suggestions
Text Enhancement
Text Intelligence
Chat Widget JS API
Customer SDK
LiveChat APIs
Reports API
Webhooks
ChatBot
Recurring Campaigns
Chat Archives
Chat History
Chat Ratings
Chat Tags
Chat Transcripts
Chat Transfer
+ 54 more unique features
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