Issuetrak vs SwipedOn
Side-by-side comparison of features, pricing, and integrations.
Quick Verdict
Issuetrak offers fewer features (40 vs 71) and fewer integrations (5 vs 6). Starting price: Issuetrak at Contact Sales vs SwipedOn at $3/mo. Issuetrak has 39 unique features while SwipedOn has 70 unique features, with 1 features in common.
| Issuetrak | SwipedOn | |
|---|---|---|
| Category | IT Service Management | IT Service Management |
| Total Features | 40 | 71 |
| AI-Powered Features | 0 | 0 |
| Starting Price | Contact Sales | $3/mo |
| Pricing Tiers | 3 | 5 |
| Integrations | 5 | 6 |
| Shared Features | 1 | |
| Shared Integrations | 0 | |
| Data Quality | 80% | 90% |
Feature Comparison by Category
AddOns (0 vs 1)
| Feature | Issuetrak | SwipedOn |
|---|---|---|
| Catering AddOn |
Administration (0 vs 1)
| Feature | Issuetrak | SwipedOn |
|---|---|---|
| Customizable Roles and Permissions |
Asset Tracking (3 vs 0)
| Feature | Issuetrak | SwipedOn |
|---|---|---|
| Asset Management | ||
| Automatic Device Discovery | ||
| Barcode Scanning |
Authentication (3 vs 0)
| Feature | Issuetrak | SwipedOn |
|---|---|---|
| Identity Management / SSO | ||
| LDAP Migration | ||
| Multi-Factor Authentication |
Automation (2 vs 1)
| Feature | Issuetrak | SwipedOn |
|---|---|---|
| Auto Sign Out | ||
| Escalation Rules | ||
| Workflow Automation |
Billing (3 vs 0)
| Feature | Issuetrak | SwipedOn |
|---|---|---|
| Billing Module | ||
| Labor Hours Tracking | ||
| Material and Parts Tracking |
Communication (4 vs 0)
| Feature | Issuetrak | SwipedOn |
|---|---|---|
| Chat | ||
| Event-Based Notifications | ||
| Multiple Chat Streams | ||
| Omnichannel Communication |
Compliance (1 vs 3)
| Feature | Issuetrak | SwipedOn |
|---|---|---|
| Digital Agreements | ||
| Digital Signature Capture | ||
| Service Level Agreements (SLAs) | ||
| Third-party Certifications |
Configuration (0 vs 2)
| Feature | Issuetrak | SwipedOn |
|---|---|---|
| Multiple Devices Per Location | ||
| Multiple Printers Per Location |
Core (1 vs 0)
| Feature | Issuetrak | SwipedOn |
|---|---|---|
| Issue Tracking |
Customization (1 vs 2)
| Feature | Issuetrak | SwipedOn |
|---|---|---|
| Customizable Branding | ||
| Multiple Question Formats | ||
| White Labeling |
Dashboard (0 vs 1)
| Feature | Issuetrak | SwipedOn |
|---|---|---|
| Cloud-based Web Dashboard |
Deliveries (0 vs 1)
| Feature | Issuetrak | SwipedOn |
|---|---|---|
| Deliveries AddOn |
Deployment (2 vs 0)
| Feature | Issuetrak | SwipedOn |
|---|---|---|
| Cloud Deployment | ||
| On-Premises Deployment |
Employee Management (0 vs 13)
| Feature | Issuetrak | SwipedOn |
|---|---|---|
| Archive Employees | ||
| Auto Sign In & Out | ||
| Custom Screening Questions | ||
| Custom Sign Out Messages | ||
| Digital In Out Board | ||
| Employee Bulk Upload | ||
| Employee Profile Fields | ||
| Employee Sign In | ||
| Manual Sign In/Out | ||
| Office Roaming and Remote Working | ||
| QR Code Sign In | ||
| SwipedOn Pocket | ||
| iPad or Tablet Sign In |
Feedback (1 vs 0)
| Feature | Issuetrak | SwipedOn |
|---|---|---|
| Surveys |
Integration (1 vs 0)
| Feature | Issuetrak | SwipedOn |
|---|---|---|
| Flexible API |
Integrations (0 vs 2)
| Feature | Issuetrak | SwipedOn |
|---|---|---|
| Directory Integrations | ||
| Slack & Teams Notifications |
Licensing (1 vs 0)
| Feature | Issuetrak | SwipedOn |
|---|---|---|
| Unlimited Users |
Localization (0 vs 1)
| Feature | Issuetrak | SwipedOn |
|---|---|---|
| Language Selection |
Migration (1 vs 0)
| Feature | Issuetrak | SwipedOn |
|---|---|---|
| Data Migration |
Multi-location Management (0 vs 3)
| Feature | Issuetrak | SwipedOn |
|---|---|---|
| Location Groups | ||
| Location Specific Settings | ||
| Multi-location Dashboard |
Notifications (0 vs 5)
| Feature | Issuetrak | SwipedOn |
|---|---|---|
| Host Notifications | ||
| Notifications | ||
| Resource Check In Reminders | ||
| SMS Notifications | ||
| Sign In/Out Reminders |
Privacy (0 vs 1)
| Feature | Issuetrak | SwipedOn |
|---|---|---|
| Data Anonymization |
Reliability (0 vs 1)
| Feature | Issuetrak | SwipedOn |
|---|---|---|
| Offline Sign In |
Reporting (3 vs 4)
| Feature | Issuetrak | SwipedOn |
|---|---|---|
| Custom Reporting | ||
| Dashboards | ||
| Data Export | ||
| Detailed Visitor Information | ||
| Real-Time Reports | ||
| Real-time Visitor Log | ||
| Resource Insights |
Resource Management (0 vs 6)
| Feature | Issuetrak | SwipedOn |
|---|---|---|
| Booking Settings | ||
| Desk Booking | ||
| Desk and Resource Booking | ||
| Interactive Maps | ||
| QR Scan Booking | ||
| Resource Features |
Safety (0 vs 2)
| Feature | Issuetrak | SwipedOn |
|---|---|---|
| Evacuation Mode | ||
| Health and Safety |
Security (5 vs 7)
| Feature | Issuetrak | SwipedOn |
|---|---|---|
| Customizable Password Policy | ||
| Data Hosting Options | ||
| Location Verification | ||
| Multi-Factor Authentication | ||
| Restricted Searching and Reporting | ||
| Role-Based Access Controls for Billing | ||
| SOC 2 Certification | ||
| Secure Cloud Storage | ||
| Security and Compliance | ||
| User Access Control | ||
| Verification Photos | ||
| Visitor Approvals |
Self-Service (1 vs 0)
| Feature | Issuetrak | SwipedOn |
|---|---|---|
| Knowledge Base |
Submission (3 vs 0)
| Feature | Issuetrak | SwipedOn |
|---|---|---|
| Custom Webforms | ||
| Email-to-Ticket Conversion | ||
| Multi-Page Webforms |
Support (3 vs 4)
| Feature | Issuetrak | SwipedOn |
|---|---|---|
| 24/5 Live Chat Support | ||
| 24/7 US-Based Support | ||
| Bespoke Onboarding and Implementation | ||
| Customer Success Onboarding | ||
| Dedicated Account Manager | ||
| Dedicated Implementation Team | ||
| Help Center |
User Interface (1 vs 0)
| Feature | Issuetrak | SwipedOn |
|---|---|---|
| Issue Hub |
Visitor Management (0 vs 10)
| Feature | Issuetrak | SwipedOn |
|---|---|---|
| Contractor Management | ||
| Custom Visitor Categories | ||
| Document Upload | ||
| ID Badge Printing | ||
| Multiple Sign In Options | ||
| Photo Capture | ||
| Preregistration & Invites | ||
| Remembered Visitors | ||
| Visitor Preboarding | ||
| Visitor Sign In |
Unique Features
Only in Issuetrak (39)
Asset Management
Automatic Device Discovery
Barcode Scanning
Identity Management / SSO
LDAP Migration
Escalation Rules
Workflow Automation
Billing Module
Labor Hours Tracking
Material and Parts Tracking
Chat
Event-Based Notifications
Multiple Chat Streams
Omnichannel Communication
Service Level Agreements (SLAs)
Issue Tracking
White Labeling
Cloud Deployment
On-Premises Deployment
Surveys
+ 19 more unique features
Only in SwipedOn (70)
Catering AddOn
Customizable Roles and Permissions
Auto Sign Out
Digital Agreements
Digital Signature Capture
Third-party Certifications
Multiple Devices Per Location
Multiple Printers Per Location
Customizable Branding
Multiple Question Formats
Cloud-based Web Dashboard
Deliveries AddOn
Archive Employees
Auto Sign In & Out
Custom Screening Questions
Custom Sign Out Messages
Digital In Out Board
Employee Bulk Upload
Employee Profile Fields
Employee Sign In
+ 50 more unique features
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