Issuetrak vs Re:amaze
Side-by-side comparison of features, pricing, and integrations.
Quick Verdict
Issuetrak offers fewer features (40 vs 47) and fewer integrations (5 vs 11). Starting price: Issuetrak at Contact Sales vs Re:amaze at $29/mo. Issuetrak has 40 unique features while Re:amaze has 47 unique features, with 0 features in common.
| Issuetrak | Re:amaze | |
|---|---|---|
| Category | IT Service Management | IT Service Management |
| Total Features | 40 | 47 |
| AI-Powered Features | 0 | 9 |
| Starting Price | Contact Sales | $29/mo |
| Pricing Tiers | 3 | 5 |
| Integrations | 5 | 11 |
| Shared Features | 0 | |
| Shared Integrations | 0 | |
| Data Quality | 80% | 85% |
Feature Comparison by Category
AI (0 vs 5)
| Feature | Issuetrak | Re:amaze |
|---|---|---|
| AI Agent | ||
| AI Article Generation | ||
| AI Reply Drafting | ||
| AI-Powered FAQ Suggestions | ||
| Sentiment Analysis |
Analytics (0 vs 7)
| Feature | Issuetrak | Re:amaze |
|---|---|---|
| Advanced Reporting | ||
| Connected Customer Insights | ||
| Customer Intents | ||
| Customer Satisfaction Ratings | ||
| Reporting | ||
| Satisfaction Surveys | ||
| Staff Performance Reporting |
Asset Tracking (3 vs 0)
| Feature | Issuetrak | Re:amaze |
|---|---|---|
| Asset Management | ||
| Automatic Device Discovery | ||
| Barcode Scanning |
Authentication (3 vs 0)
| Feature | Issuetrak | Re:amaze |
|---|---|---|
| Identity Management / SSO | ||
| LDAP Migration | ||
| Multi-Factor Authentication |
Automation (2 vs 6)
| Feature | Issuetrak | Re:amaze |
|---|---|---|
| Chatbots | ||
| Cues | ||
| Custom Bots | ||
| Escalation Rules | ||
| Order Bot | ||
| Welcome Bot | ||
| Workflow Automation | ||
| Workflows |
Billing (3 vs 0)
| Feature | Issuetrak | Re:amaze |
|---|---|---|
| Billing Module | ||
| Labor Hours Tracking | ||
| Material and Parts Tracking |
Collaboration (0 vs 1)
| Feature | Issuetrak | Re:amaze |
|---|---|---|
| Team Presence |
Communication (4 vs 5)
| Feature | Issuetrak | Re:amaze |
|---|---|---|
| Chat | ||
| Classic Chat Mode | ||
| Event-Based Notifications | ||
| Live Chat | ||
| Multiple Chat Streams | ||
| Omnichannel Communication | ||
| SMS and Voice Channels | ||
| Status Page | ||
| Video Calls |
Compliance (1 vs 0)
| Feature | Issuetrak | Re:amaze |
|---|---|---|
| Service Level Agreements (SLAs) |
Core (1 vs 0)
| Feature | Issuetrak | Re:amaze |
|---|---|---|
| Issue Tracking |
Core Platform (0 vs 1)
| Feature | Issuetrak | Re:amaze |
|---|---|---|
| Shared Inbox |
Customization (1 vs 2)
| Feature | Issuetrak | Re:amaze |
|---|---|---|
| Custom Hosted Domain | ||
| Customizable Email Appearance | ||
| White Labeling |
Deployment (2 vs 0)
| Feature | Issuetrak | Re:amaze |
|---|---|---|
| Cloud Deployment | ||
| On-Premises Deployment |
Feedback (1 vs 0)
| Feature | Issuetrak | Re:amaze |
|---|---|---|
| Surveys |
Forms (0 vs 1)
| Feature | Issuetrak | Re:amaze |
|---|---|---|
| Contact Forms |
Integration (1 vs 3)
| Feature | Issuetrak | Re:amaze |
|---|---|---|
| Email Integration | ||
| Flexible API | ||
| Social Media Channels | ||
| Website Integration |
Knowledge Base (0 vs 4)
| Feature | Issuetrak | Re:amaze |
|---|---|---|
| AI Knowledge Base | ||
| Article Feedback | ||
| FAQ Center | ||
| FAQ Edit History |
Licensing (1 vs 0)
| Feature | Issuetrak | Re:amaze |
|---|---|---|
| Unlimited Users |
Marketing (0 vs 1)
| Feature | Issuetrak | Re:amaze |
|---|---|---|
| Push Campaigns |
Migration (1 vs 0)
| Feature | Issuetrak | Re:amaze |
|---|---|---|
| Data Migration |
Mobile (0 vs 1)
| Feature | Issuetrak | Re:amaze |
|---|---|---|
| Mobile Apps |
Monitoring (0 vs 4)
| Feature | Issuetrak | Re:amaze |
|---|---|---|
| Live Dashboard | ||
| Live Dashboard Customer Monitoring | ||
| Live View of Site Visitors | ||
| Peek |
Organization (0 vs 3)
| Feature | Issuetrak | Re:amaze |
|---|---|---|
| Departments | ||
| Multibrand | ||
| Tags |
Productivity (0 vs 1)
| Feature | Issuetrak | Re:amaze |
|---|---|---|
| Quick Answers |
Reporting (3 vs 0)
| Feature | Issuetrak | Re:amaze |
|---|---|---|
| Custom Reporting | ||
| Dashboards | ||
| Real-Time Reports |
Scheduling (0 vs 1)
| Feature | Issuetrak | Re:amaze |
|---|---|---|
| Office Hours |
Security (5 vs 1)
| Feature | Issuetrak | Re:amaze |
|---|---|---|
| Customizable Password Policy | ||
| Restricted Searching and Reporting | ||
| Role Permissions | ||
| Role-Based Access Controls for Billing | ||
| SOC 2 Certification | ||
| User Access Control |
Self-Service (1 vs 0)
| Feature | Issuetrak | Re:amaze |
|---|---|---|
| Knowledge Base |
Submission (3 vs 0)
| Feature | Issuetrak | Re:amaze |
|---|---|---|
| Custom Webforms | ||
| Email-to-Ticket Conversion | ||
| Multi-Page Webforms |
Support (3 vs 0)
| Feature | Issuetrak | Re:amaze |
|---|---|---|
| 24/7 US-Based Support | ||
| Dedicated Implementation Team | ||
| Help Center |
User Interface (1 vs 0)
| Feature | Issuetrak | Re:amaze |
|---|---|---|
| Issue Hub |
Unique Features
Only in Issuetrak (40)
Asset Management
Automatic Device Discovery
Barcode Scanning
Identity Management / SSO
LDAP Migration
Multi-Factor Authentication
Escalation Rules
Workflow Automation
Billing Module
Labor Hours Tracking
Material and Parts Tracking
Chat
Event-Based Notifications
Multiple Chat Streams
Omnichannel Communication
Service Level Agreements (SLAs)
Issue Tracking
White Labeling
Cloud Deployment
On-Premises Deployment
+ 20 more unique features
Only in Re:amaze (47)
AI Agent
AI Article Generation
AI Reply Drafting
AI-Powered FAQ Suggestions
Sentiment Analysis
Advanced Reporting
Connected Customer Insights
Customer Intents
Customer Satisfaction Ratings
Reporting
Satisfaction Surveys
Staff Performance Reporting
Chatbots
Cues
Custom Bots
Order Bot
Welcome Bot
Workflows
Team Presence
Classic Chat Mode
+ 27 more unique features
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