InvGate Service Management vs Re:amaze
Side-by-side comparison of features, pricing, and integrations.
Quick Verdict
InvGate Service Management offers fewer features (27 vs 47) and more integrations (18 vs 11). Starting price: InvGate Service Management at Contact Sales vs Re:amaze at $29/mo. InvGate Service Management has 27 unique features while Re:amaze has 47 unique features, with 0 features in common.
| InvGate Service Management | Re:amaze | |
|---|---|---|
| Category | IT Service Management | IT Service Management |
| Total Features | 27 | 47 |
| AI-Powered Features | 4 | 9 |
| Starting Price | Contact Sales | $29/mo |
| Pricing Tiers | 0 | 5 |
| Integrations | 18 | 11 |
| Shared Features | 0 | |
| Shared Integrations | 3 | |
| Data Quality | 55% | 85% |
Feature Comparison by Category
AI (4 vs 5)
| Feature | InvGate Service Management | Re:amaze |
|---|---|---|
| AI Agent | ||
| AI Article Generation | ||
| AI Hub | ||
| AI Reply Drafting | ||
| AI-Powered FAQ Suggestions | ||
| AI-assisted Knowledge Article Generation | ||
| AI-powered Ticket Summaries | ||
| Sentiment Analysis | ||
| Virtual Service Agent |
Analytics (0 vs 7)
| Feature | InvGate Service Management | Re:amaze |
|---|---|---|
| Advanced Reporting | ||
| Connected Customer Insights | ||
| Customer Intents | ||
| Customer Satisfaction Ratings | ||
| Reporting | ||
| Satisfaction Surveys | ||
| Staff Performance Reporting |
Asset Management (3 vs 0)
| Feature | InvGate Service Management | Re:amaze |
|---|---|---|
| IT Asset Inventory Integration | ||
| Link CIs to Tickets | ||
| Quick Visibility of User CIs |
Automation (4 vs 6)
| Feature | InvGate Service Management | Re:amaze |
|---|---|---|
| Automation | ||
| Chatbots | ||
| Cues | ||
| Custom Bots | ||
| No-Code Workflow Builder | ||
| Order Bot | ||
| Pre-built Workflow Templates | ||
| Visual Workflow Editor | ||
| Welcome Bot | ||
| Workflows |
Collaboration (0 vs 1)
| Feature | InvGate Service Management | Re:amaze |
|---|---|---|
| Team Presence |
Communication (0 vs 5)
| Feature | InvGate Service Management | Re:amaze |
|---|---|---|
| Classic Chat Mode | ||
| Live Chat | ||
| SMS and Voice Channels | ||
| Status Page | ||
| Video Calls |
Core (2 vs 0)
| Feature | InvGate Service Management | Re:amaze |
|---|---|---|
| Multiple Departments Support | ||
| Ticket Management |
Core Platform (0 vs 1)
| Feature | InvGate Service Management | Re:amaze |
|---|---|---|
| Shared Inbox |
Customization (0 vs 2)
| Feature | InvGate Service Management | Re:amaze |
|---|---|---|
| Custom Hosted Domain | ||
| Customizable Email Appearance |
Engagement (1 vs 0)
| Feature | InvGate Service Management | Re:amaze |
|---|---|---|
| Gamification |
Forms (0 vs 1)
| Feature | InvGate Service Management | Re:amaze |
|---|---|---|
| Contact Forms |
ITSM (4 vs 0)
| Feature | InvGate Service Management | Re:amaze |
|---|---|---|
| Change Management | ||
| ITIL Compliance | ||
| Problem Management | ||
| SLAs |
Integration (1 vs 3)
| Feature | InvGate Service Management | Re:amaze |
|---|---|---|
| Built-in Action Connectors | ||
| Email Integration | ||
| Social Media Channels | ||
| Website Integration |
Knowledge Base (0 vs 4)
| Feature | InvGate Service Management | Re:amaze |
|---|---|---|
| AI Knowledge Base | ||
| Article Feedback | ||
| FAQ Center | ||
| FAQ Edit History |
Knowledge Management (1 vs 0)
| Feature | InvGate Service Management | Re:amaze |
|---|---|---|
| Knowledge Base |
Marketing (0 vs 1)
| Feature | InvGate Service Management | Re:amaze |
|---|---|---|
| Push Campaigns |
Mobile (0 vs 1)
| Feature | InvGate Service Management | Re:amaze |
|---|---|---|
| Mobile Apps |
Monitoring (0 vs 4)
| Feature | InvGate Service Management | Re:amaze |
|---|---|---|
| Live Dashboard | ||
| Live Dashboard Customer Monitoring | ||
| Live View of Site Visitors | ||
| Peek |
Organization (0 vs 3)
| Feature | InvGate Service Management | Re:amaze |
|---|---|---|
| Departments | ||
| Multibrand | ||
| Tags |
Problem Management (1 vs 0)
| Feature | InvGate Service Management | Re:amaze |
|---|---|---|
| Recurring Problem Detection |
Productivity (0 vs 1)
| Feature | InvGate Service Management | Re:amaze |
|---|---|---|
| Quick Answers |
Reporting (5 vs 0)
| Feature | InvGate Service Management | Re:amaze |
|---|---|---|
| 150+ Built-in Metrics | ||
| Analytics | ||
| Custom Dashboards | ||
| ITSM Analytics | ||
| Stakeholder Dashboard Sharing |
Scheduling (0 vs 1)
| Feature | InvGate Service Management | Re:amaze |
|---|---|---|
| Office Hours |
Security (0 vs 1)
| Feature | InvGate Service Management | Re:amaze |
|---|---|---|
| Role Permissions |
Self-Service (1 vs 0)
| Feature | InvGate Service Management | Re:amaze |
|---|---|---|
| Self-Service |
Unique Features
Only in InvGate Service Management (27)
AI Hub
AI-assisted Knowledge Article Generation
AI-powered Ticket Summaries
Virtual Service Agent
IT Asset Inventory Integration
Link CIs to Tickets
Quick Visibility of User CIs
Automation
No-Code Workflow Builder
Pre-built Workflow Templates
Visual Workflow Editor
Multiple Departments Support
Ticket Management
Gamification
Built-in Action Connectors
Change Management
ITIL Compliance
Problem Management
SLAs
Knowledge Base
+ 7 more unique features
Only in Re:amaze (47)
AI Agent
AI Article Generation
AI Reply Drafting
AI-Powered FAQ Suggestions
Sentiment Analysis
Advanced Reporting
Connected Customer Insights
Customer Intents
Customer Satisfaction Ratings
Reporting
Satisfaction Surveys
Staff Performance Reporting
Chatbots
Cues
Custom Bots
Order Bot
Welcome Bot
Workflows
Team Presence
Classic Chat Mode
+ 27 more unique features
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