InMoment vs Trustpilot Business
Side-by-side comparison of features, pricing, and integrations.
Quick Verdict
InMoment offers fewer features (24 vs 52) and fewer integrations (0 vs 5). Starting price: InMoment at Contact Sales vs Trustpilot Business at $339/mo. InMoment has 24 unique features while Trustpilot Business has 52 unique features, with 0 features in common.
| InMoment | Trustpilot Business | |
|---|---|---|
| Category | Customer Success | Customer Success |
| Total Features | 24 | 52 |
| AI-Powered Features | 11 | 2 |
| Starting Price | Contact Sales | $339/mo |
| Pricing Tiers | 0 | 5 |
| Integrations | 0 | 5 |
| Shared Features | 0 | |
| Shared Integrations | 0 | |
| Data Quality | 40% | 90% |
Feature Comparison by Category
AI (0 vs 2)
| Feature | InMoment | Trustpilot Business |
|---|---|---|
| AI-Assisted Review Responses | ||
| Review Highlights |
AI & NLP (1 vs 0)
| Feature | InMoment | Trustpilot Business |
|---|---|---|
| Text Analytics |
Action & Optimization (1 vs 0)
| Feature | InMoment | Trustpilot Business |
|---|---|---|
| Improve |
Admin & Security (0 vs 1)
| Feature | InMoment | Trustpilot Business |
|---|---|---|
| Single Sign-On (SSO) |
Analytics (4 vs 0)
| Feature | InMoment | Trustpilot Business |
|---|---|---|
| Advanced Analytics & AI | ||
| Analyze | ||
| Omnichannel Insights | ||
| Smart Summaries |
Analytics & Reporting (0 vs 13)
| Feature | InMoment | Trustpilot Business |
|---|---|---|
| Analytics Explorer | ||
| Enhanced Insights | ||
| Invitation Conversion Dashboard | ||
| Market Insights | ||
| My Competitors | ||
| Reply Data | ||
| Search Engagement Reports | ||
| Service Reviews Analytics | ||
| Topics Reports with Sentiment Analysis | ||
| TrustScore | ||
| TrustScore Forecast | ||
| Trustpilot Data Solutions | ||
| Visitor Insights |
Automation (1 vs 3)
| Feature | InMoment | Trustpilot Business |
|---|---|---|
| AI Responses | ||
| Automated Feedback Service (AFS) | ||
| Automated Monthly Invitations | ||
| Review Collection |
Contact Center Analytics (1 vs 0)
| Feature | InMoment | Trustpilot Business |
|---|---|---|
| Conversational Intelligence |
Core Platform (1 vs 0)
| Feature | InMoment | Trustpilot Business |
|---|---|---|
| Platform XI - Overview |
Customization (0 vs 4)
| Feature | InMoment | Trustpilot Business |
|---|---|---|
| Brand-boosting Customization | ||
| Customizable Reminder Emails | ||
| Customizable Review Invitation Email Templates | ||
| Trustpilot Profile Page Customizations |
Data Management (1 vs 1)
| Feature | InMoment | Trustpilot Business |
|---|---|---|
| Data Management | ||
| Export Service Reviews |
Digital Analytics (1 vs 0)
| Feature | InMoment | Trustpilot Business |
|---|---|---|
| Digital Listening |
Feedback Collection (4 vs 0)
| Feature | InMoment | Trustpilot Business |
|---|---|---|
| Conversations | ||
| Customer Feedback Management | ||
| Listen | ||
| Omnichannel Surveys |
Feedback Management (0 vs 3)
| Feature | InMoment | Trustpilot Business |
|---|---|---|
| Reply to Reviews | ||
| Review Follow-up Questions | ||
| Review Tagging and Filtering |
HR & Culture (1 vs 0)
| Feature | InMoment | Trustpilot Business |
|---|---|---|
| Employee Experience |
Infrastructure (1 vs 0)
| Feature | InMoment | Trustpilot Business |
|---|---|---|
| Security & Scalability |
Integration (0 vs 5)
| Feature | InMoment | Trustpilot Business |
|---|---|---|
| Connect API | ||
| Google Store Ratings | ||
| Integrations for Replying to Reviews | ||
| Integrations for Review Invitations | ||
| Salesforce Integration |
Integrations (1 vs 0)
| Feature | InMoment | Trustpilot Business |
|---|---|---|
| Integrations |
Marketing (0 vs 12)
| Feature | InMoment | Trustpilot Business |
|---|---|---|
| Asset Builder | ||
| Customizable Assets | ||
| Downloadable Trustpilot Assets | ||
| Email Signature and Newsletter TrustBox | ||
| Flex Widget with Review Highlights | ||
| Flex Widget with TrustScore | ||
| Image and Video Generators | ||
| Marketing Widgets | ||
| Promotions for Trustpilot Profile Page | ||
| Review Spotlight | ||
| Testimonial TrustBox Widgets | ||
| TrustBox Widgets for Website |
Mobile (1 vs 0)
| Feature | InMoment | Trustpilot Business |
|---|---|---|
| Mobile Application |
Moderation (0 vs 2)
| Feature | InMoment | Trustpilot Business |
|---|---|---|
| Automated Fraud Detection | ||
| Flag Suspicious Reviews |
Professional Services (1 vs 0)
| Feature | InMoment | Trustpilot Business |
|---|---|---|
| Advisory & Platform Services |
Reporting (1 vs 0)
| Feature | InMoment | Trustpilot Business |
|---|---|---|
| Report |
Research & Insights (1 vs 0)
| Feature | InMoment | Trustpilot Business |
|---|---|---|
| Market Research |
Review Management (2 vs 2)
| Feature | InMoment | Trustpilot Business |
|---|---|---|
| Location Reviews | ||
| Product Reviews | ||
| Ratings & Reviews | ||
| Reputation Management |
SEO (0 vs 1)
| Feature | InMoment | Trustpilot Business |
|---|---|---|
| Review SEO |
Support (0 vs 3)
| Feature | InMoment | Trustpilot Business |
|---|---|---|
| Dedicated Customer Success Manager | ||
| Expert Implementation and Strategic Support | ||
| Live Chat Support |
Unique Features
Only in InMoment (24)
Improve
Text Analytics
Advanced Analytics & AI
Analyze
Omnichannel Insights
Smart Summaries
AI Responses
Conversational Intelligence
Platform XI - Overview
Data Management
Digital Listening
Conversations
Customer Feedback Management
Listen
Omnichannel Surveys
Employee Experience
Security & Scalability
Integrations
Mobile Application
Advisory & Platform Services
+ 4 more unique features
Only in Trustpilot Business (52)
Single Sign-On (SSO)
AI-Assisted Review Responses
Review Highlights
Analytics Explorer
Enhanced Insights
Invitation Conversion Dashboard
Market Insights
My Competitors
Reply Data
Search Engagement Reports
Service Reviews Analytics
Topics Reports with Sentiment Analysis
Trustpilot Data Solutions
TrustScore
TrustScore Forecast
Visitor Insights
Automated Feedback Service (AFS)
Automated Monthly Invitations
Review Collection
Brand-boosting Customization
+ 32 more unique features
View InMoment details View Trustpilot Business details InMoment alternatives Trustpilot Business alternatives
Want to build your own alternative to InMoment or Trustpilot Business?
Analyze it with Reap