InMoment vs Retently
Side-by-side comparison of features, pricing, and integrations.
Quick Verdict
InMoment offers fewer features (24 vs 57) and fewer integrations (0 vs 19). Starting price: InMoment at Contact Sales vs Retently at $49/mo. InMoment has 24 unique features while Retently has 57 unique features, with 0 features in common.
| InMoment | Retently | |
|---|---|---|
| Category | Customer Success | Customer Success |
| Total Features | 24 | 57 |
| AI-Powered Features | 11 | 3 |
| Starting Price | Contact Sales | $49/mo |
| Pricing Tiers | 0 | 3 |
| Integrations | 0 | 19 |
| Shared Features | 0 | |
| Shared Integrations | 0 | |
| Data Quality | 40% | 95% |
Feature Comparison by Category
AI & NLP (1 vs 0)
| Feature | InMoment | Retently |
|---|---|---|
| Text Analytics |
Action & Optimization (1 vs 0)
| Feature | InMoment | Retently |
|---|---|---|
| Improve |
Analytics (4 vs 0)
| Feature | InMoment | Retently |
|---|---|---|
| Advanced Analytics & AI | ||
| Analyze | ||
| Omnichannel Insights | ||
| Smart Summaries |
Analytics & Reporting (0 vs 13)
| Feature | InMoment | Retently |
|---|---|---|
| AI-Powered Feedback Classification & Topic Analytics | ||
| AI-Powered Sentiment Analysis | ||
| AI-Powered Text Analysis | ||
| Account-Level Exportable Scores | ||
| Advanced Reporting, Trends, and Benchmarking | ||
| Audience and Feedback Segmentation | ||
| CX Analytics | ||
| Feedback Analytics | ||
| Journey Mapping | ||
| NPS Benchmarks | ||
| Real-Time Insights | ||
| Trend Groups | ||
| Trends in Group |
Automation (1 vs 7)
| Feature | InMoment | Retently |
|---|---|---|
| AI Responses | ||
| Automated Email Follow-Ups | ||
| Automated Recurring Surveys | ||
| Feedback Loop | ||
| Flexible Workflows | ||
| Page Redirect | ||
| Survey Reminders | ||
| Webhook Events |
Contact Center Analytics (1 vs 0)
| Feature | InMoment | Retently |
|---|---|---|
| Conversational Intelligence |
Core Platform (1 vs 0)
| Feature | InMoment | Retently |
|---|---|---|
| Platform XI - Overview |
Data Management (1 vs 5)
| Feature | InMoment | Retently |
|---|---|---|
| Antivirus Detection | ||
| Data Export | ||
| Data Management | ||
| Data Residency | ||
| Email Addresses Cleanup | ||
| Outbox Data Retention |
Digital Analytics (1 vs 0)
| Feature | InMoment | Retently |
|---|---|---|
| Digital Listening |
Feedback Collection (4 vs 0)
| Feature | InMoment | Retently |
|---|---|---|
| Conversations | ||
| Customer Feedback Management | ||
| Listen | ||
| Omnichannel Surveys |
Feedback Management (0 vs 2)
| Feature | InMoment | Retently |
|---|---|---|
| Feedback Import | ||
| Feedback Management |
HR & Culture (1 vs 0)
| Feature | InMoment | Retently |
|---|---|---|
| Employee Experience |
Implementation (0 vs 1)
| Feature | InMoment | Retently |
|---|---|---|
| Data Migration Concierge |
Infrastructure (1 vs 0)
| Feature | InMoment | Retently |
|---|---|---|
| Security & Scalability |
Integration (0 vs 1)
| Feature | InMoment | Retently |
|---|---|---|
| REST API |
Integrations (1 vs 0)
| Feature | InMoment | Retently |
|---|---|---|
| Integrations |
Mobile (1 vs 0)
| Feature | InMoment | Retently |
|---|---|---|
| Mobile Application |
Notifications (0 vs 1)
| Feature | InMoment | Retently |
|---|---|---|
| Email & Slack Alerts |
Professional Services (1 vs 0)
| Feature | InMoment | Retently |
|---|---|---|
| Advisory & Platform Services |
Reporting (1 vs 0)
| Feature | InMoment | Retently |
|---|---|---|
| Report |
Research & Insights (1 vs 0)
| Feature | InMoment | Retently |
|---|---|---|
| Market Research |
Review Management (2 vs 0)
| Feature | InMoment | Retently |
|---|---|---|
| Ratings & Reviews | ||
| Reputation Management |
Survey Channels (0 vs 7)
| Feature | InMoment | Retently |
|---|---|---|
| Email Surveys | ||
| Embed Survey | ||
| In-App Surveys | ||
| Kiosk Surveys | ||
| Link Surveys | ||
| Omnichannel Reach | ||
| SMS Surveys |
Survey Customization (0 vs 6)
| Feature | InMoment | Retently |
|---|---|---|
| Custom FROM Domain | ||
| Custom Survey Design | ||
| Multi-Language Survey Templates | ||
| No Retently Branding | ||
| Survey Branding & Personalization | ||
| Template Merge Fields |
Survey Management (0 vs 9)
| Feature | InMoment | Retently |
|---|---|---|
| Customer Lifecycle Surveys | ||
| Question Routing | ||
| Smart Surveys | ||
| Survey Delay | ||
| Survey Outbox | ||
| Survey Queue | ||
| Survey Sampling | ||
| Survey Throttling | ||
| Transactional Surveys |
Survey Optimization (0 vs 1)
| Feature | InMoment | Retently |
|---|---|---|
| A/B Testing |
Survey Types (0 vs 4)
| Feature | InMoment | Retently |
|---|---|---|
| Anonymous Employee Surveys | ||
| CES Surveys | ||
| CSAT Surveys | ||
| NPS Surveys |
Unique Features
Only in InMoment (24)
Improve
Text Analytics
Advanced Analytics & AI
Analyze
Omnichannel Insights
Smart Summaries
AI Responses
Conversational Intelligence
Platform XI - Overview
Data Management
Digital Listening
Conversations
Customer Feedback Management
Listen
Omnichannel Surveys
Employee Experience
Security & Scalability
Integrations
Mobile Application
Advisory & Platform Services
+ 4 more unique features
Only in Retently (57)
Account-Level Exportable Scores
Advanced Reporting, Trends, and Benchmarking
AI-Powered Feedback Classification & Topic Analytics
AI-Powered Sentiment Analysis
AI-Powered Text Analysis
Audience and Feedback Segmentation
CX Analytics
Feedback Analytics
Journey Mapping
NPS Benchmarks
Real-Time Insights
Trend Groups
Trends in Group
Automated Email Follow-Ups
Automated Recurring Surveys
Feedback Loop
Flexible Workflows
Page Redirect
Survey Reminders
Webhook Events
+ 37 more unique features
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