FacilityOS vs Zoho Assist
Side-by-side comparison of features, pricing, and integrations.
Quick Verdict
FacilityOS offers more features (52 vs 23) and more integrations (10 vs 0). Starting price: FacilityOS at $199/mo vs Zoho Assist at Free. FacilityOS has 52 unique features while Zoho Assist has 23 unique features, with 0 features in common.
| FacilityOS | Zoho Assist | |
|---|---|---|
| Category | IT Service Management | IT Service Management |
| Total Features | 52 | 23 |
| AI-Powered Features | 0 | 0 |
| Starting Price | $199/mo | Free |
| Pricing Tiers | 5 | 2 |
| Integrations | 10 | 0 |
| Shared Features | 0 | |
| Shared Integrations | 0 | |
| Data Quality | 95% | 60% |
Feature Comparison by Category
API (1 vs 0)
| Feature | FacilityOS | Zoho Assist |
|---|---|---|
| VisitorOS API Access |
Administration (0 vs 2)
| Feature | FacilityOS | Zoho Assist |
|---|---|---|
| Bulk Deployment | ||
| Customization and Branding |
Advanced Support (0 vs 1)
| Feature | FacilityOS | Zoho Assist |
|---|---|---|
| Remote Camera Sharing |
Analytics & Reporting (1 vs 0)
| Feature | FacilityOS | Zoho Assist |
|---|---|---|
| Real-time Operations Dashboard |
Authentication (1 vs 0)
| Feature | FacilityOS | Zoho Assist |
|---|---|---|
| Employee Sign-in Pass |
Communication (2 vs 5)
| Feature | FacilityOS | Zoho Assist |
|---|---|---|
| Email, SMS, and Join Link Invitations | ||
| Global Messaging | ||
| Screen Sharing | ||
| Session Recording and Sharing | ||
| Sign-out Reminders | ||
| Text, Audio, and Video Chat | ||
| Video Conferencing |
Compatibility (0 vs 1)
| Feature | FacilityOS | Zoho Assist |
|---|---|---|
| Cross-Platform Support |
Compliance (2 vs 0)
| Feature | FacilityOS | Zoho Assist |
|---|---|---|
| Contractor Compliance & Onboarding | ||
| Legal & Compliance Documents Storage |
Core Feature (2 vs 0)
| Feature | FacilityOS | Zoho Assist |
|---|---|---|
| Unlimited Users & Sign-ins | ||
| Visitor Management |
Core Functionality (0 vs 2)
| Feature | FacilityOS | Zoho Assist |
|---|---|---|
| Remote Support | ||
| Unattended Remote Access |
Customization (1 vs 0)
| Feature | FacilityOS | Zoho Assist |
|---|---|---|
| Custom Branding Sign-in Flows |
Data Management (1 vs 0)
| Feature | FacilityOS | Zoho Assist |
|---|---|---|
| Unlimited Visitor Data Export |
Diagnostics (0 vs 1)
| Feature | FacilityOS | Zoho Assist |
|---|---|---|
| Diagnostic Troubleshooting Tools |
Emergency Management (13 vs 0)
| Feature | FacilityOS | Zoho Assist |
|---|---|---|
| Building Sweeps | ||
| Digital Drill Archives | ||
| Digital Mustering List | ||
| Digital Roll Call | ||
| Drill Scheduling | ||
| Emergency Event Notifications | ||
| Emergency Profiles | ||
| Mobile Status Request | ||
| Real-time Evacuation Messaging | ||
| Real-time Portal Tracking | ||
| Roll Call QR Code Scanning | ||
| Unlimited Drills & Evacuations | ||
| Unlimited Mustering Points |
Hardware (4 vs 0)
| Feature | FacilityOS | Zoho Assist |
|---|---|---|
| 13" iPad Upgrade | ||
| Cellular Data Connection | ||
| Color Badge Printer Upgrade | ||
| iPad Hardware Included |
Infrastructure (1 vs 0)
| Feature | FacilityOS | Zoho Assist |
|---|---|---|
| Microsoft Azure Hosting |
Integration (5 vs 1)
| Feature | FacilityOS | Zoho Assist |
|---|---|---|
| Active Directory Integration | ||
| Industry Custom Integrations | ||
| Mass Notification Systems Integration | ||
| Microsoft Outlook Events Plugin | ||
| SDKs, APIs, and Webhooks | ||
| Third-party Watchlist Integration |
Logistics (1 vs 0)
| Feature | FacilityOS | Zoho Assist |
|---|---|---|
| Asset & Logistics Management |
Mobile (1 vs 2)
| Feature | FacilityOS | Zoho Assist |
|---|---|---|
| Mobile App | ||
| Mobile App - Customer | ||
| Mobile App - Technician |
Multi-tenancy (1 vs 0)
| Feature | FacilityOS | Zoho Assist |
|---|---|---|
| Multi-tenant Support |
Notifications (1 vs 0)
| Feature | FacilityOS | Zoho Assist |
|---|---|---|
| Unlimited Real-time Notifications |
Reporting (2 vs 0)
| Feature | FacilityOS | Zoho Assist |
|---|---|---|
| Automated Reporting | ||
| Full Digital Audit Trail |
Safety (1 vs 0)
| Feature | FacilityOS | Zoho Assist |
|---|---|---|
| Evacuation & Emergency Management |
Security (5 vs 2)
| Feature | FacilityOS | Zoho Assist |
|---|---|---|
| Access Control & Security Management | ||
| ID Scanning | ||
| Single Sign-On (SSO) | ||
| TLS 1.2 and AES 256-bit Encryption | ||
| Two-Factor Authentication | ||
| Visitor Screening | ||
| Watchlists |
Support (1 vs 0)
| Feature | FacilityOS | Zoho Assist |
|---|---|---|
| Hardware Repairs & Support |
Support Tools (0 vs 3)
| Feature | FacilityOS | Zoho Assist |
|---|---|---|
| File Transfer | ||
| Multi-Monitor Navigation | ||
| Session Scheduling |
User Experience (0 vs 3)
| Feature | FacilityOS | Zoho Assist |
|---|---|---|
| No Download Required for On-Demand Sessions | ||
| No Installation for Technicians | ||
| Self-Service Portal |
Visitor Management (4 vs 0)
| Feature | FacilityOS | Zoho Assist |
|---|---|---|
| Arrival Assist | ||
| Badge Printing | ||
| Pre-registration | ||
| Touchless Sign-in |
Workflow (1 vs 0)
| Feature | FacilityOS | Zoho Assist |
|---|---|---|
| Visitor Approval Workflows |
Unique Features
Only in FacilityOS (52)
Real-time Operations Dashboard
VisitorOS API Access
Employee Sign-in Pass
Global Messaging
Sign-out Reminders
Contractor Compliance & Onboarding
Legal & Compliance Documents Storage
Unlimited Users & Sign-ins
Visitor Management
Custom Branding Sign-in Flows
Unlimited Visitor Data Export
Building Sweeps
Digital Drill Archives
Digital Mustering List
Digital Roll Call
Drill Scheduling
Emergency Event Notifications
Emergency Profiles
Mobile Status Request
Real-time Evacuation Messaging
+ 32 more unique features
Only in Zoho Assist (23)
Bulk Deployment
Customization and Branding
Remote Camera Sharing
Email, SMS, and Join Link Invitations
Screen Sharing
Session Recording and Sharing
Text, Audio, and Video Chat
Video Conferencing
Cross-Platform Support
Remote Support
Unattended Remote Access
Diagnostic Troubleshooting Tools
SDKs, APIs, and Webhooks
Mobile App - Customer
Mobile App - Technician
TLS 1.2 and AES 256-bit Encryption
Two-Factor Authentication
File Transfer
Multi-Monitor Navigation
Session Scheduling
+ 3 more unique features
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