FacilityOS vs SupportBee
Side-by-side comparison of features, pricing, and integrations.
Quick Verdict
FacilityOS offers more features (52 vs 23) and more integrations (10 vs 3). Starting price: FacilityOS at $199/mo vs SupportBee at $20/mo. FacilityOS has 52 unique features while SupportBee has 23 unique features, with 0 features in common.
| FacilityOS | SupportBee | |
|---|---|---|
| Category | IT Service Management | IT Service Management |
| Total Features | 52 | 23 |
| AI-Powered Features | 0 | 0 |
| Starting Price | $199/mo | $20/mo |
| Pricing Tiers | 5 | 2 |
| Integrations | 10 | 3 |
| Shared Features | 0 | |
| Shared Integrations | 0 | |
| Data Quality | 95% | 70% |
Feature Comparison by Category
API (1 vs 0)
| Feature | FacilityOS | SupportBee |
|---|---|---|
| VisitorOS API Access |
Access Control (0 vs 2)
| Feature | FacilityOS | SupportBee |
|---|---|---|
| Portal Access for Customer Groups | ||
| User Permission Levels |
Accessibility (0 vs 1)
| Feature | FacilityOS | SupportBee |
|---|---|---|
| Mobile Access |
Analytics (0 vs 1)
| Feature | FacilityOS | SupportBee |
|---|---|---|
| Customer Satisfaction Ratings |
Analytics & Reporting (1 vs 0)
| Feature | FacilityOS | SupportBee |
|---|---|---|
| Real-time Operations Dashboard |
Authentication (1 vs 0)
| Feature | FacilityOS | SupportBee |
|---|---|---|
| Employee Sign-in Pass |
CRM (0 vs 1)
| Feature | FacilityOS | SupportBee |
|---|---|---|
| Customer Management |
Collaboration (0 vs 1)
| Feature | FacilityOS | SupportBee |
|---|---|---|
| Ticket Assignment |
Communication (2 vs 0)
| Feature | FacilityOS | SupportBee |
|---|---|---|
| Global Messaging | ||
| Sign-out Reminders |
Compliance (2 vs 0)
| Feature | FacilityOS | SupportBee |
|---|---|---|
| Contractor Compliance & Onboarding | ||
| Legal & Compliance Documents Storage |
Configuration (0 vs 1)
| Feature | FacilityOS | SupportBee |
|---|---|---|
| Business Hours |
Core (0 vs 2)
| Feature | FacilityOS | SupportBee |
|---|---|---|
| Shared Inbox | ||
| Unlimited Email Inboxes/Tickets |
Core Feature (2 vs 0)
| Feature | FacilityOS | SupportBee |
|---|---|---|
| Unlimited Users & Sign-ins | ||
| Visitor Management |
Customization (1 vs 1)
| Feature | FacilityOS | SupportBee |
|---|---|---|
| Custom Branding Sign-in Flows | ||
| White-labeled Emails |
Data Management (1 vs 0)
| Feature | FacilityOS | SupportBee |
|---|---|---|
| Unlimited Visitor Data Export |
Emergency Management (13 vs 0)
| Feature | FacilityOS | SupportBee |
|---|---|---|
| Building Sweeps | ||
| Digital Drill Archives | ||
| Digital Mustering List | ||
| Digital Roll Call | ||
| Drill Scheduling | ||
| Emergency Event Notifications | ||
| Emergency Profiles | ||
| Mobile Status Request | ||
| Real-time Evacuation Messaging | ||
| Real-time Portal Tracking | ||
| Roll Call QR Code Scanning | ||
| Unlimited Drills & Evacuations | ||
| Unlimited Mustering Points |
Hardware (4 vs 0)
| Feature | FacilityOS | SupportBee |
|---|---|---|
| 13" iPad Upgrade | ||
| Cellular Data Connection | ||
| Color Badge Printer Upgrade | ||
| iPad Hardware Included |
Infrastructure (1 vs 0)
| Feature | FacilityOS | SupportBee |
|---|---|---|
| Microsoft Azure Hosting |
Integration (5 vs 5)
| Feature | FacilityOS | SupportBee |
|---|---|---|
| API Access | ||
| Active Directory Integration | ||
| Basic Integrations | ||
| Email Client Integration | ||
| Enterprise Integrations | ||
| Industry Custom Integrations | ||
| Knowledge Base Integration | ||
| Mass Notification Systems Integration | ||
| Microsoft Outlook Events Plugin | ||
| Third-party Watchlist Integration |
Logistics (1 vs 0)
| Feature | FacilityOS | SupportBee |
|---|---|---|
| Asset & Logistics Management |
Mobile (1 vs 0)
| Feature | FacilityOS | SupportBee |
|---|---|---|
| Mobile App |
Multi-tenancy (1 vs 0)
| Feature | FacilityOS | SupportBee |
|---|---|---|
| Multi-tenant Support |
Notifications (1 vs 0)
| Feature | FacilityOS | SupportBee |
|---|---|---|
| Unlimited Real-time Notifications |
Organization (0 vs 2)
| Feature | FacilityOS | SupportBee |
|---|---|---|
| Filters | ||
| Teams |
Productivity (0 vs 1)
| Feature | FacilityOS | SupportBee |
|---|---|---|
| Snippets |
Reporting (2 vs 1)
| Feature | FacilityOS | SupportBee |
|---|---|---|
| Automated Reporting | ||
| Full Digital Audit Trail | ||
| In Depth Reports |
Safety (1 vs 0)
| Feature | FacilityOS | SupportBee |
|---|---|---|
| Evacuation & Emergency Management |
Security (5 vs 1)
| Feature | FacilityOS | SupportBee |
|---|---|---|
| Access Control & Security Management | ||
| Audit Trails | ||
| ID Scanning | ||
| Single Sign-On (SSO) | ||
| Visitor Screening | ||
| Watchlists |
Self-Service (0 vs 2)
| Feature | FacilityOS | SupportBee |
|---|---|---|
| Customer Portal | ||
| Knowledge Base (KBee) |
Support (1 vs 0)
| Feature | FacilityOS | SupportBee |
|---|---|---|
| Hardware Repairs & Support |
Transparency (0 vs 1)
| Feature | FacilityOS | SupportBee |
|---|---|---|
| Organizational Ticket Visibility |
Visitor Management (4 vs 0)
| Feature | FacilityOS | SupportBee |
|---|---|---|
| Arrival Assist | ||
| Badge Printing | ||
| Pre-registration | ||
| Touchless Sign-in |
Workflow (1 vs 0)
| Feature | FacilityOS | SupportBee |
|---|---|---|
| Visitor Approval Workflows |
Unique Features
Only in FacilityOS (52)
Real-time Operations Dashboard
VisitorOS API Access
Employee Sign-in Pass
Global Messaging
Sign-out Reminders
Contractor Compliance & Onboarding
Legal & Compliance Documents Storage
Unlimited Users & Sign-ins
Visitor Management
Custom Branding Sign-in Flows
Unlimited Visitor Data Export
Building Sweeps
Digital Drill Archives
Digital Mustering List
Digital Roll Call
Drill Scheduling
Emergency Event Notifications
Emergency Profiles
Mobile Status Request
Real-time Evacuation Messaging
+ 32 more unique features
Only in SupportBee (23)
Portal Access for Customer Groups
User Permission Levels
Mobile Access
Customer Satisfaction Ratings
Ticket Assignment
Business Hours
Shared Inbox
Unlimited Email Inboxes/Tickets
Customer Management
White-labeled Emails
API Access
Basic Integrations
Email Client Integration
Enterprise Integrations
Knowledge Base Integration
Filters
Teams
Snippets
In Depth Reports
Audit Trails
+ 3 more unique features
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