FacilityOS vs SolarWinds Service Desk
Side-by-side comparison of features, pricing, and integrations.
Quick Verdict
FacilityOS offers more features (52 vs 48) and fewer integrations (10 vs 15). Starting price: FacilityOS at $199/mo vs SolarWinds Service Desk at Contact Sales. FacilityOS has 52 unique features while SolarWinds Service Desk has 48 unique features, with 0 features in common.
| FacilityOS | SolarWinds Service Desk | |
|---|---|---|
| Category | IT Service Management | IT Service Management |
| Total Features | 52 | 48 |
| AI-Powered Features | 0 | 9 |
| Starting Price | $199/mo | Contact Sales |
| Pricing Tiers | 5 | 3 |
| Integrations | 10 | 15 |
| Shared Features | 0 | |
| Shared Integrations | 2 | |
| Data Quality | 95% | 85% |
Feature Comparison by Category
AI (0 vs 8)
| Feature | FacilityOS | SolarWinds Service Desk |
|---|---|---|
| Assisted Response | ||
| Auto Categorization | ||
| Sentiment Analysis | ||
| Smart Suggestions | ||
| SolarWinds AI | ||
| SolarWinds AI Premier | ||
| Virtual Agent | ||
| Virtual Agent Premier |
API (1 vs 0)
| Feature | FacilityOS | SolarWinds Service Desk |
|---|---|---|
| VisitorOS API Access |
Administration (0 vs 2)
| Feature | FacilityOS | SolarWinds Service Desk |
|---|---|---|
| Custom Roles | ||
| Groups |
Analytics & Reporting (1 vs 0)
| Feature | FacilityOS | SolarWinds Service Desk |
|---|---|---|
| Real-time Operations Dashboard |
Asset Management (0 vs 7)
| Feature | FacilityOS | SolarWinds Service Desk |
|---|---|---|
| Contract Management | ||
| Full Coverage Tracking | ||
| IT Asset Management | ||
| License Compliance | ||
| License Management | ||
| Network Discovery | ||
| Network Discovery & Reporting |
Authentication (1 vs 0)
| Feature | FacilityOS | SolarWinds Service Desk |
|---|---|---|
| Employee Sign-in Pass |
Automation (0 vs 2)
| Feature | FacilityOS | SolarWinds Service Desk |
|---|---|---|
| Advanced Automations | ||
| Runbooks |
Change Management (0 vs 2)
| Feature | FacilityOS | SolarWinds Service Desk |
|---|---|---|
| Centralized Documentation | ||
| Change Audit History |
Collaboration (0 vs 1)
| Feature | FacilityOS | SolarWinds Service Desk |
|---|---|---|
| Live Collaboration |
Communication (2 vs 1)
| Feature | FacilityOS | SolarWinds Service Desk |
|---|---|---|
| Global Messaging | ||
| Multi-channel Engagement | ||
| Sign-out Reminders |
Compliance (2 vs 0)
| Feature | FacilityOS | SolarWinds Service Desk |
|---|---|---|
| Contractor Compliance & Onboarding | ||
| Legal & Compliance Documents Storage |
Configuration Management (0 vs 5)
| Feature | FacilityOS | SolarWinds Service Desk |
|---|---|---|
| Asset-Incident Correlation | ||
| Configuration Management Database (CMDB) | ||
| Dependency Mapping | ||
| Impact Analysis | ||
| Visual CMDB |
Core Feature (2 vs 0)
| Feature | FacilityOS | SolarWinds Service Desk |
|---|---|---|
| Unlimited Users & Sign-ins | ||
| Visitor Management |
Core ITSM (0 vs 2)
| Feature | FacilityOS | SolarWinds Service Desk |
|---|---|---|
| Change Management | ||
| Incident Management |
Customization (1 vs 1)
| Feature | FacilityOS | SolarWinds Service Desk |
|---|---|---|
| Custom Branding Sign-in Flows | ||
| Custom Fields and Forms |
Data Management (1 vs 0)
| Feature | FacilityOS | SolarWinds Service Desk |
|---|---|---|
| Unlimited Visitor Data Export |
Emergency Management (13 vs 0)
| Feature | FacilityOS | SolarWinds Service Desk |
|---|---|---|
| Building Sweeps | ||
| Digital Drill Archives | ||
| Digital Mustering List | ||
| Digital Roll Call | ||
| Drill Scheduling | ||
| Emergency Event Notifications | ||
| Emergency Profiles | ||
| Mobile Status Request | ||
| Real-time Evacuation Messaging | ||
| Real-time Portal Tracking | ||
| Roll Call QR Code Scanning | ||
| Unlimited Drills & Evacuations | ||
| Unlimited Mustering Points |
Hardware (4 vs 0)
| Feature | FacilityOS | SolarWinds Service Desk |
|---|---|---|
| 13" iPad Upgrade | ||
| Cellular Data Connection | ||
| Color Badge Printer Upgrade | ||
| iPad Hardware Included |
Infrastructure (1 vs 0)
| Feature | FacilityOS | SolarWinds Service Desk |
|---|---|---|
| Microsoft Azure Hosting |
Integration (5 vs 1)
| Feature | FacilityOS | SolarWinds Service Desk |
|---|---|---|
| API Access | ||
| Active Directory Integration | ||
| Industry Custom Integrations | ||
| Mass Notification Systems Integration | ||
| Microsoft Outlook Events Plugin | ||
| Third-party Watchlist Integration |
Knowledge Management (0 vs 1)
| Feature | FacilityOS | SolarWinds Service Desk |
|---|---|---|
| Knowledge Base |
Localization (0 vs 1)
| Feature | FacilityOS | SolarWinds Service Desk |
|---|---|---|
| Internationalization |
Logistics (1 vs 0)
| Feature | FacilityOS | SolarWinds Service Desk |
|---|---|---|
| Asset & Logistics Management |
Maintenance (0 vs 1)
| Feature | FacilityOS | SolarWinds Service Desk |
|---|---|---|
| Product Updates |
Mobile (1 vs 0)
| Feature | FacilityOS | SolarWinds Service Desk |
|---|---|---|
| Mobile App |
Multi-tenancy (1 vs 0)
| Feature | FacilityOS | SolarWinds Service Desk |
|---|---|---|
| Multi-tenant Support |
Notifications (1 vs 0)
| Feature | FacilityOS | SolarWinds Service Desk |
|---|---|---|
| Unlimited Real-time Notifications |
Reporting (2 vs 1)
| Feature | FacilityOS | SolarWinds Service Desk |
|---|---|---|
| Automated Reporting | ||
| Full Digital Audit Trail | ||
| Scheduled Reports |
Safety (1 vs 0)
| Feature | FacilityOS | SolarWinds Service Desk |
|---|---|---|
| Evacuation & Emergency Management |
Scalability (0 vs 1)
| Feature | FacilityOS | SolarWinds Service Desk |
|---|---|---|
| Unlimited Requestors |
Security (5 vs 2)
| Feature | FacilityOS | SolarWinds Service Desk |
|---|---|---|
| Access Control & Security Management | ||
| Data Center Selection | ||
| ID Scanning | ||
| Multi-Factor Authentication (MFA) | ||
| Single Sign-On (SSO) | ||
| Visitor Screening | ||
| Watchlists |
Service Management (0 vs 4)
| Feature | FacilityOS | SolarWinds Service Desk |
|---|---|---|
| Enterprise Service Management | ||
| Service Catalog | ||
| Service Level Agreement (SLA) | ||
| Unified Service Provider |
Support (1 vs 4)
| Feature | FacilityOS | SolarWinds Service Desk |
|---|---|---|
| 24/7 Live Chat Support | ||
| Advanced Support | ||
| Chat, Phone and Email Support | ||
| Email and Community Support | ||
| Hardware Repairs & Support |
User Experience (0 vs 1)
| Feature | FacilityOS | SolarWinds Service Desk |
|---|---|---|
| Service Portal |
Visitor Management (4 vs 0)
| Feature | FacilityOS | SolarWinds Service Desk |
|---|---|---|
| Arrival Assist | ||
| Badge Printing | ||
| Pre-registration | ||
| Touchless Sign-in |
Workflow (1 vs 0)
| Feature | FacilityOS | SolarWinds Service Desk |
|---|---|---|
| Visitor Approval Workflows |
Unique Features
Only in FacilityOS (52)
Real-time Operations Dashboard
VisitorOS API Access
Employee Sign-in Pass
Global Messaging
Sign-out Reminders
Contractor Compliance & Onboarding
Legal & Compliance Documents Storage
Unlimited Users & Sign-ins
Visitor Management
Custom Branding Sign-in Flows
Unlimited Visitor Data Export
Building Sweeps
Digital Drill Archives
Digital Mustering List
Digital Roll Call
Drill Scheduling
Emergency Event Notifications
Emergency Profiles
Mobile Status Request
Real-time Evacuation Messaging
+ 32 more unique features
Only in SolarWinds Service Desk (48)
Custom Roles
Groups
Assisted Response
Auto Categorization
Sentiment Analysis
Smart Suggestions
SolarWinds AI
SolarWinds AI Premier
Virtual Agent
Virtual Agent Premier
Contract Management
Full Coverage Tracking
IT Asset Management
License Compliance
License Management
Network Discovery
Network Discovery & Reporting
Advanced Automations
Runbooks
Centralized Documentation
+ 28 more unique features
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