FacilityOS vs ServiceTonic
Side-by-side comparison of features, pricing, and integrations.
Quick Verdict
FacilityOS offers more features (52 vs 26) and more integrations (10 vs 4). Starting price: FacilityOS at $199/mo vs ServiceTonic at Contact Sales. FacilityOS has 52 unique features while ServiceTonic has 26 unique features, with 0 features in common.
| FacilityOS | ServiceTonic | |
|---|---|---|
| Category | IT Service Management | IT Service Management |
| Total Features | 52 | 26 |
| AI-Powered Features | 0 | 0 |
| Starting Price | $199/mo | Contact Sales |
| Pricing Tiers | 5 | 0 |
| Integrations | 10 | 4 |
| Shared Features | 0 | |
| Shared Integrations | 0 | |
| Data Quality | 95% | 50% |
Feature Comparison by Category
API (1 vs 0)
| Feature | FacilityOS | ServiceTonic |
|---|---|---|
| VisitorOS API Access |
Analytics & Reporting (1 vs 0)
| Feature | FacilityOS | ServiceTonic |
|---|---|---|
| Real-time Operations Dashboard |
Asset Management (0 vs 5)
| Feature | FacilityOS | ServiceTonic |
|---|---|---|
| Asset Management (CMDB) | ||
| Booking Management | ||
| NetworkTonic | ||
| Preventive Maintenance Management | ||
| QRTonic |
Authentication (1 vs 0)
| Feature | FacilityOS | ServiceTonic |
|---|---|---|
| Employee Sign-in Pass |
Automation (0 vs 1)
| Feature | FacilityOS | ServiceTonic |
|---|---|---|
| Process Automation |
Communication (2 vs 0)
| Feature | FacilityOS | ServiceTonic |
|---|---|---|
| Global Messaging | ||
| Sign-out Reminders |
Compliance (2 vs 0)
| Feature | FacilityOS | ServiceTonic |
|---|---|---|
| Contractor Compliance & Onboarding | ||
| Legal & Compliance Documents Storage |
Configuration (0 vs 1)
| Feature | FacilityOS | ServiceTonic |
|---|---|---|
| Low-code Configuration |
Core Feature (2 vs 0)
| Feature | FacilityOS | ServiceTonic |
|---|---|---|
| Unlimited Users & Sign-ins | ||
| Visitor Management |
Customer Service (0 vs 2)
| Feature | FacilityOS | ServiceTonic |
|---|---|---|
| Customer Web Portal | ||
| Self-Service User Portal |
Customization (1 vs 0)
| Feature | FacilityOS | ServiceTonic |
|---|---|---|
| Custom Branding Sign-in Flows |
Data Management (1 vs 0)
| Feature | FacilityOS | ServiceTonic |
|---|---|---|
| Unlimited Visitor Data Export |
Deployment (0 vs 2)
| Feature | FacilityOS | ServiceTonic |
|---|---|---|
| Cloud Deployment | ||
| On-Premise Deployment |
Emergency Management (13 vs 0)
| Feature | FacilityOS | ServiceTonic |
|---|---|---|
| Building Sweeps | ||
| Digital Drill Archives | ||
| Digital Mustering List | ||
| Digital Roll Call | ||
| Drill Scheduling | ||
| Emergency Event Notifications | ||
| Emergency Profiles | ||
| Mobile Status Request | ||
| Real-time Evacuation Messaging | ||
| Real-time Portal Tracking | ||
| Roll Call QR Code Scanning | ||
| Unlimited Drills & Evacuations | ||
| Unlimited Mustering Points |
Hardware (4 vs 0)
| Feature | FacilityOS | ServiceTonic |
|---|---|---|
| 13" iPad Upgrade | ||
| Cellular Data Connection | ||
| Color Badge Printer Upgrade | ||
| iPad Hardware Included |
Infrastructure (1 vs 0)
| Feature | FacilityOS | ServiceTonic |
|---|---|---|
| Microsoft Azure Hosting |
Integration (5 vs 4)
| Feature | FacilityOS | ServiceTonic |
|---|---|---|
| Active Directory Integration | ||
| Database Integration | ||
| Email Server Integration | ||
| Industry Custom Integrations | ||
| LDAP/Active Directory Integration | ||
| Mass Notification Systems Integration | ||
| Microsoft Outlook Events Plugin | ||
| REST API | ||
| Third-party Watchlist Integration |
Knowledge Management (0 vs 1)
| Feature | FacilityOS | ServiceTonic |
|---|---|---|
| Knowledge Management |
Logistics (1 vs 0)
| Feature | FacilityOS | ServiceTonic |
|---|---|---|
| Asset & Logistics Management |
Mobile (1 vs 1)
| Feature | FacilityOS | ServiceTonic |
|---|---|---|
| Mobile Access | ||
| Mobile App |
Multi-tenancy (1 vs 0)
| Feature | FacilityOS | ServiceTonic |
|---|---|---|
| Multi-tenant Support |
Notifications (1 vs 1)
| Feature | FacilityOS | ServiceTonic |
|---|---|---|
| Real-time Notifications | ||
| Unlimited Real-time Notifications |
Reporting (2 vs 3)
| Feature | FacilityOS | ServiceTonic |
|---|---|---|
| Automated Reporting | ||
| Dashboards and KPIs | ||
| Dynamic Views | ||
| Full Digital Audit Trail | ||
| Reporting |
Safety (1 vs 0)
| Feature | FacilityOS | ServiceTonic |
|---|---|---|
| Evacuation & Emergency Management |
Security (5 vs 0)
| Feature | FacilityOS | ServiceTonic |
|---|---|---|
| Access Control & Security Management | ||
| ID Scanning | ||
| Single Sign-On (SSO) | ||
| Visitor Screening | ||
| Watchlists |
Service Management (0 vs 3)
| Feature | FacilityOS | ServiceTonic |
|---|---|---|
| IT Service Management (ITSM) | ||
| Multi-service (ESM) | ||
| Service Level Agreements (SLA) |
Support (1 vs 0)
| Feature | FacilityOS | ServiceTonic |
|---|---|---|
| Hardware Repairs & Support |
Ticketing (0 vs 1)
| Feature | FacilityOS | ServiceTonic |
|---|---|---|
| Multi-channel Ticketing |
Time Management (0 vs 1)
| Feature | FacilityOS | ServiceTonic |
|---|---|---|
| Time Tracking |
Visitor Management (4 vs 0)
| Feature | FacilityOS | ServiceTonic |
|---|---|---|
| Arrival Assist | ||
| Badge Printing | ||
| Pre-registration | ||
| Touchless Sign-in |
Workflow (1 vs 0)
| Feature | FacilityOS | ServiceTonic |
|---|---|---|
| Visitor Approval Workflows |
Unique Features
Only in FacilityOS (52)
Real-time Operations Dashboard
VisitorOS API Access
Employee Sign-in Pass
Global Messaging
Sign-out Reminders
Contractor Compliance & Onboarding
Legal & Compliance Documents Storage
Unlimited Users & Sign-ins
Visitor Management
Custom Branding Sign-in Flows
Unlimited Visitor Data Export
Building Sweeps
Digital Drill Archives
Digital Mustering List
Digital Roll Call
Drill Scheduling
Emergency Event Notifications
Emergency Profiles
Mobile Status Request
Real-time Evacuation Messaging
+ 32 more unique features
Only in ServiceTonic (26)
Asset Management (CMDB)
Booking Management
NetworkTonic
Preventive Maintenance Management
QRTonic
Process Automation
Low-code Configuration
Customer Web Portal
Self-Service User Portal
Cloud Deployment
On-Premise Deployment
Database Integration
Email Server Integration
LDAP/Active Directory Integration
REST API
Knowledge Management
Mobile Access
Real-time Notifications
Dashboards and KPIs
Dynamic Views
+ 6 more unique features
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