FacilityOS vs Zoho ManageEngine ServiceDesk Plus
Side-by-side comparison of features, pricing, and integrations.
Quick Verdict
FacilityOS offers more features (52 vs 39) and more integrations (10 vs 3). Starting price: FacilityOS at $199/mo vs Zoho ManageEngine ServiceDesk Plus at Contact Sales. FacilityOS has 52 unique features while Zoho ManageEngine ServiceDesk Plus has 39 unique features, with 0 features in common.
| FacilityOS | Zoho ManageEngine ServiceDesk Plus | |
|---|---|---|
| Category | IT Service Management | IT Service Management |
| Total Features | 52 | 39 |
| AI-Powered Features | 0 | 7 |
| Starting Price | $199/mo | Contact Sales |
| Pricing Tiers | 5 | 3 |
| Integrations | 10 | 3 |
| Shared Features | 0 | |
| Shared Integrations | 0 | |
| Data Quality | 95% | 80% |
Feature Comparison by Category
AI (0 vs 6)
| Feature | FacilityOS | Zoho ManageEngine ServiceDesk Plus |
|---|---|---|
| GenAI Reply Assist | ||
| Native AI Capabilities | ||
| Predictive Intelligence | ||
| Request Summarization | ||
| Script Generation | ||
| Virtual Support Agent |
API (1 vs 0)
| Feature | FacilityOS | Zoho ManageEngine ServiceDesk Plus |
|---|---|---|
| VisitorOS API Access |
Analytics & Reporting (1 vs 0)
| Feature | FacilityOS | Zoho ManageEngine ServiceDesk Plus |
|---|---|---|
| Real-time Operations Dashboard |
Asset Management (0 vs 7)
| Feature | FacilityOS | Zoho ManageEngine ServiceDesk Plus |
|---|---|---|
| Asset Inventory Reports and Analytics | ||
| Asset Loans | ||
| IT Asset Management (ITAM) | ||
| Multi-modal Asset Discovery and Import | ||
| Purchase and Contracts Management | ||
| Software Asset Management | ||
| Visual Asset Lifecycle Builder |
Authentication (1 vs 0)
| Feature | FacilityOS | Zoho ManageEngine ServiceDesk Plus |
|---|---|---|
| Employee Sign-in Pass |
Automation (0 vs 3)
| Feature | FacilityOS | Zoho ManageEngine ServiceDesk Plus |
|---|---|---|
| Auto-approvals | ||
| Email to Ticket Conversion | ||
| No-code Ticket Handling Automation |
Communication (2 vs 0)
| Feature | FacilityOS | Zoho ManageEngine ServiceDesk Plus |
|---|---|---|
| Global Messaging | ||
| Sign-out Reminders |
Compliance (2 vs 0)
| Feature | FacilityOS | Zoho ManageEngine ServiceDesk Plus |
|---|---|---|
| Contractor Compliance & Onboarding | ||
| Legal & Compliance Documents Storage |
Core (0 vs 2)
| Feature | FacilityOS | Zoho ManageEngine ServiceDesk Plus |
|---|---|---|
| Service Desk | ||
| Unified Service Management Platform |
Core Feature (2 vs 0)
| Feature | FacilityOS | Zoho ManageEngine ServiceDesk Plus |
|---|---|---|
| Unlimited Users & Sign-ins | ||
| Visitor Management |
Customization (1 vs 3)
| Feature | FacilityOS | Zoho ManageEngine ServiceDesk Plus |
|---|---|---|
| Custom Branding Sign-in Flows | ||
| Customizable Ticket Templates | ||
| Low-code Custom Modules and Forms | ||
| Visual Ticket Lifecycle Builder |
Data Management (1 vs 0)
| Feature | FacilityOS | Zoho ManageEngine ServiceDesk Plus |
|---|---|---|
| Unlimited Visitor Data Export |
Deployment (0 vs 3)
| Feature | FacilityOS | Zoho ManageEngine ServiceDesk Plus |
|---|---|---|
| Cloud Deployment | ||
| Deployment Migration | ||
| On-Premises Deployment |
Emergency Management (13 vs 0)
| Feature | FacilityOS | Zoho ManageEngine ServiceDesk Plus |
|---|---|---|
| Building Sweeps | ||
| Digital Drill Archives | ||
| Digital Mustering List | ||
| Digital Roll Call | ||
| Drill Scheduling | ||
| Emergency Event Notifications | ||
| Emergency Profiles | ||
| Mobile Status Request | ||
| Real-time Evacuation Messaging | ||
| Real-time Portal Tracking | ||
| Roll Call QR Code Scanning | ||
| Unlimited Drills & Evacuations | ||
| Unlimited Mustering Points |
Enterprise (0 vs 1)
| Feature | FacilityOS | Zoho ManageEngine ServiceDesk Plus |
|---|---|---|
| Multi-instance Service Desk |
Hardware (4 vs 0)
| Feature | FacilityOS | Zoho ManageEngine ServiceDesk Plus |
|---|---|---|
| 13" iPad Upgrade | ||
| Cellular Data Connection | ||
| Color Badge Printer Upgrade | ||
| iPad Hardware Included |
ITSM (0 vs 7)
| Feature | FacilityOS | Zoho ManageEngine ServiceDesk Plus |
|---|---|---|
| CMDB | ||
| Change Enablement and Release Management | ||
| Change and Release Workflow Builders | ||
| Incident Management | ||
| Problem Management | ||
| SLA Management and Escalations | ||
| Service Catalog |
Infrastructure (1 vs 0)
| Feature | FacilityOS | Zoho ManageEngine ServiceDesk Plus |
|---|---|---|
| Microsoft Azure Hosting |
Integration (5 vs 0)
| Feature | FacilityOS | Zoho ManageEngine ServiceDesk Plus |
|---|---|---|
| Active Directory Integration | ||
| Industry Custom Integrations | ||
| Mass Notification Systems Integration | ||
| Microsoft Outlook Events Plugin | ||
| Third-party Watchlist Integration |
Integrations (0 vs 1)
| Feature | FacilityOS | Zoho ManageEngine ServiceDesk Plus |
|---|---|---|
| Deep Native Integrations |
Knowledge Management (0 vs 2)
| Feature | FacilityOS | Zoho ManageEngine ServiceDesk Plus |
|---|---|---|
| Knowledge Base | ||
| Knowledge Discovery |
Logistics (1 vs 0)
| Feature | FacilityOS | Zoho ManageEngine ServiceDesk Plus |
|---|---|---|
| Asset & Logistics Management |
Mobile (1 vs 0)
| Feature | FacilityOS | Zoho ManageEngine ServiceDesk Plus |
|---|---|---|
| Mobile App |
Multi-tenancy (1 vs 0)
| Feature | FacilityOS | Zoho ManageEngine ServiceDesk Plus |
|---|---|---|
| Multi-tenant Support |
Notifications (1 vs 0)
| Feature | FacilityOS | Zoho ManageEngine ServiceDesk Plus |
|---|---|---|
| Unlimited Real-time Notifications |
Project Management (0 vs 1)
| Feature | FacilityOS | Zoho ManageEngine ServiceDesk Plus |
|---|---|---|
| IT Project Management |
Reporting (2 vs 1)
| Feature | FacilityOS | Zoho ManageEngine ServiceDesk Plus |
|---|---|---|
| Automated Reporting | ||
| Full Digital Audit Trail | ||
| Reporting and Live Dashboards |
Safety (1 vs 0)
| Feature | FacilityOS | Zoho ManageEngine ServiceDesk Plus |
|---|---|---|
| Evacuation & Emergency Management |
Security (5 vs 0)
| Feature | FacilityOS | Zoho ManageEngine ServiceDesk Plus |
|---|---|---|
| Access Control & Security Management | ||
| ID Scanning | ||
| Single Sign-On (SSO) | ||
| Visitor Screening | ||
| Watchlists |
Support (1 vs 0)
| Feature | FacilityOS | Zoho ManageEngine ServiceDesk Plus |
|---|---|---|
| Hardware Repairs & Support |
User Experience (0 vs 2)
| Feature | FacilityOS | Zoho ManageEngine ServiceDesk Plus |
|---|---|---|
| Mobile App Support | ||
| Self-service Portal |
Visitor Management (4 vs 0)
| Feature | FacilityOS | Zoho ManageEngine ServiceDesk Plus |
|---|---|---|
| Arrival Assist | ||
| Badge Printing | ||
| Pre-registration | ||
| Touchless Sign-in |
Workflow (1 vs 0)
| Feature | FacilityOS | Zoho ManageEngine ServiceDesk Plus |
|---|---|---|
| Visitor Approval Workflows |
Unique Features
Only in FacilityOS (52)
Real-time Operations Dashboard
VisitorOS API Access
Employee Sign-in Pass
Global Messaging
Sign-out Reminders
Contractor Compliance & Onboarding
Legal & Compliance Documents Storage
Unlimited Users & Sign-ins
Visitor Management
Custom Branding Sign-in Flows
Unlimited Visitor Data Export
Building Sweeps
Digital Drill Archives
Digital Mustering List
Digital Roll Call
Drill Scheduling
Emergency Event Notifications
Emergency Profiles
Mobile Status Request
Real-time Evacuation Messaging
+ 32 more unique features
Only in Zoho ManageEngine ServiceDesk Plus (39)
GenAI Reply Assist
Native AI Capabilities
Predictive Intelligence
Request Summarization
Script Generation
Virtual Support Agent
Asset Inventory Reports and Analytics
Asset Loans
IT Asset Management (ITAM)
Multi-modal Asset Discovery and Import
Purchase and Contracts Management
Software Asset Management
Visual Asset Lifecycle Builder
Auto-approvals
Email to Ticket Conversion
No-code Ticket Handling Automation
Service Desk
Unified Service Management Platform
Customizable Ticket Templates
Low-code Custom Modules and Forms
+ 19 more unique features
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