FacilityOS vs SolarWinds Service Desk
Side-by-side comparison of features, pricing, and integrations.
Quick Verdict
FacilityOS offers more features (52 vs 24) and more integrations (10 vs 6). Starting price: FacilityOS at $199/mo vs SolarWinds Service Desk at $39/mo. FacilityOS has 52 unique features while SolarWinds Service Desk has 24 unique features, with 0 features in common.
| FacilityOS | SolarWinds Service Desk | |
|---|---|---|
| Category | IT Service Management | IT Service Management |
| Total Features | 52 | 24 |
| AI-Powered Features | 0 | 7 |
| Starting Price | $199/mo | $39/mo |
| Pricing Tiers | 5 | 1 |
| Integrations | 10 | 6 |
| Shared Features | 0 | |
| Shared Integrations | 2 | |
| Data Quality | 95% | 70% |
Feature Comparison by Category
AI Automation (0 vs 1)
| Feature | FacilityOS | SolarWinds Service Desk |
|---|---|---|
| Assisted Response |
API (1 vs 0)
| Feature | FacilityOS | SolarWinds Service Desk |
|---|---|---|
| VisitorOS API Access |
Analytics & Reporting (1 vs 0)
| Feature | FacilityOS | SolarWinds Service Desk |
|---|---|---|
| Real-time Operations Dashboard |
Artificial Intelligence (0 vs 5)
| Feature | FacilityOS | SolarWinds Service Desk |
|---|---|---|
| Auto Categorization | ||
| Sentiment Analysis | ||
| Smart Suggestions | ||
| SolarWinds AI | ||
| Virtual Agent |
Asset Management (0 vs 4)
| Feature | FacilityOS | SolarWinds Service Desk |
|---|---|---|
| Full Coverage Tracking | ||
| IT Asset Management | ||
| License Management | ||
| Network Discovery and Reporting |
Authentication (1 vs 0)
| Feature | FacilityOS | SolarWinds Service Desk |
|---|---|---|
| Employee Sign-in Pass |
Change Management (0 vs 3)
| Feature | FacilityOS | SolarWinds Service Desk |
|---|---|---|
| Centralized Change Documentation | ||
| Change Audit Trail | ||
| Change Management |
Collaboration (0 vs 1)
| Feature | FacilityOS | SolarWinds Service Desk |
|---|---|---|
| Live Collaboration |
Communication (2 vs 1)
| Feature | FacilityOS | SolarWinds Service Desk |
|---|---|---|
| Global Messaging | ||
| Multi-channel Engagement | ||
| Sign-out Reminders |
Compliance (2 vs 0)
| Feature | FacilityOS | SolarWinds Service Desk |
|---|---|---|
| Contractor Compliance & Onboarding | ||
| Legal & Compliance Documents Storage |
Configuration Management (0 vs 4)
| Feature | FacilityOS | SolarWinds Service Desk |
|---|---|---|
| Asset-Incident Correlation | ||
| Configuration Management Database (CMDB) | ||
| Dependency Mapping | ||
| Impact Analysis |
Core Feature (2 vs 0)
| Feature | FacilityOS | SolarWinds Service Desk |
|---|---|---|
| Unlimited Users & Sign-ins | ||
| Visitor Management |
Customization (1 vs 0)
| Feature | FacilityOS | SolarWinds Service Desk |
|---|---|---|
| Custom Branding Sign-in Flows |
Data Management (1 vs 0)
| Feature | FacilityOS | SolarWinds Service Desk |
|---|---|---|
| Unlimited Visitor Data Export |
Emergency Management (13 vs 0)
| Feature | FacilityOS | SolarWinds Service Desk |
|---|---|---|
| Building Sweeps | ||
| Digital Drill Archives | ||
| Digital Mustering List | ||
| Digital Roll Call | ||
| Drill Scheduling | ||
| Emergency Event Notifications | ||
| Emergency Profiles | ||
| Mobile Status Request | ||
| Real-time Evacuation Messaging | ||
| Real-time Portal Tracking | ||
| Roll Call QR Code Scanning | ||
| Unlimited Drills & Evacuations | ||
| Unlimited Mustering Points |
Hardware (4 vs 0)
| Feature | FacilityOS | SolarWinds Service Desk |
|---|---|---|
| 13" iPad Upgrade | ||
| Cellular Data Connection | ||
| Color Badge Printer Upgrade | ||
| iPad Hardware Included |
Incident Management (0 vs 1)
| Feature | FacilityOS | SolarWinds Service Desk |
|---|---|---|
| Incident Management |
Infrastructure (1 vs 0)
| Feature | FacilityOS | SolarWinds Service Desk |
|---|---|---|
| Microsoft Azure Hosting |
Integration (5 vs 0)
| Feature | FacilityOS | SolarWinds Service Desk |
|---|---|---|
| Active Directory Integration | ||
| Industry Custom Integrations | ||
| Mass Notification Systems Integration | ||
| Microsoft Outlook Events Plugin | ||
| Third-party Watchlist Integration |
Logistics (1 vs 0)
| Feature | FacilityOS | SolarWinds Service Desk |
|---|---|---|
| Asset & Logistics Management |
Mobile (1 vs 0)
| Feature | FacilityOS | SolarWinds Service Desk |
|---|---|---|
| Mobile App |
Multi-tenancy (1 vs 0)
| Feature | FacilityOS | SolarWinds Service Desk |
|---|---|---|
| Multi-tenant Support |
Notifications (1 vs 0)
| Feature | FacilityOS | SolarWinds Service Desk |
|---|---|---|
| Unlimited Real-time Notifications |
Reporting (2 vs 0)
| Feature | FacilityOS | SolarWinds Service Desk |
|---|---|---|
| Automated Reporting | ||
| Full Digital Audit Trail |
Safety (1 vs 0)
| Feature | FacilityOS | SolarWinds Service Desk |
|---|---|---|
| Evacuation & Emergency Management |
Security (5 vs 0)
| Feature | FacilityOS | SolarWinds Service Desk |
|---|---|---|
| Access Control & Security Management | ||
| ID Scanning | ||
| Single Sign-On (SSO) | ||
| Visitor Screening | ||
| Watchlists |
Security & Privacy (0 vs 1)
| Feature | FacilityOS | SolarWinds Service Desk |
|---|---|---|
| Segregated Service Desks |
Service Management (0 vs 3)
| Feature | FacilityOS | SolarWinds Service Desk |
|---|---|---|
| Enterprise Service Management | ||
| Service Process Streamlining | ||
| Unified Service Provider |
Support (1 vs 0)
| Feature | FacilityOS | SolarWinds Service Desk |
|---|---|---|
| Hardware Repairs & Support |
Visitor Management (4 vs 0)
| Feature | FacilityOS | SolarWinds Service Desk |
|---|---|---|
| Arrival Assist | ||
| Badge Printing | ||
| Pre-registration | ||
| Touchless Sign-in |
Workflow (1 vs 0)
| Feature | FacilityOS | SolarWinds Service Desk |
|---|---|---|
| Visitor Approval Workflows |
Unique Features
Only in FacilityOS (52)
Real-time Operations Dashboard
VisitorOS API Access
Employee Sign-in Pass
Global Messaging
Sign-out Reminders
Contractor Compliance & Onboarding
Legal & Compliance Documents Storage
Unlimited Users & Sign-ins
Visitor Management
Custom Branding Sign-in Flows
Unlimited Visitor Data Export
Building Sweeps
Digital Drill Archives
Digital Mustering List
Digital Roll Call
Drill Scheduling
Emergency Event Notifications
Emergency Profiles
Mobile Status Request
Real-time Evacuation Messaging
+ 32 more unique features
Only in SolarWinds Service Desk (24)
Assisted Response
Auto Categorization
Sentiment Analysis
Smart Suggestions
SolarWinds AI
Virtual Agent
Full Coverage Tracking
IT Asset Management
License Management
Network Discovery and Reporting
Centralized Change Documentation
Change Audit Trail
Change Management
Live Collaboration
Multi-channel Engagement
Asset-Incident Correlation
Configuration Management Database (CMDB)
Dependency Mapping
Impact Analysis
Incident Management
+ 4 more unique features
View FacilityOS details View SolarWinds Service Desk details FacilityOS alternatives SolarWinds Service Desk alternatives
Want to build your own alternative to FacilityOS or SolarWinds Service Desk?
Analyze it with Reap