FacilityOS vs Issuetrak
Side-by-side comparison of features, pricing, and integrations.
Quick Verdict
FacilityOS offers more features (52 vs 40) and more integrations (10 vs 5). Starting price: FacilityOS at $199/mo vs Issuetrak at Contact Sales. FacilityOS has 52 unique features while Issuetrak has 40 unique features, with 0 features in common.
| FacilityOS | Issuetrak | |
|---|---|---|
| Category | IT Service Management | IT Service Management |
| Total Features | 52 | 40 |
| AI-Powered Features | 0 | 0 |
| Starting Price | $199/mo | Contact Sales |
| Pricing Tiers | 5 | 3 |
| Integrations | 10 | 5 |
| Shared Features | 0 | |
| Shared Integrations | 0 | |
| Data Quality | 95% | 80% |
Feature Comparison by Category
API (1 vs 0)
| Feature | FacilityOS | Issuetrak |
|---|---|---|
| VisitorOS API Access |
Analytics & Reporting (1 vs 0)
| Feature | FacilityOS | Issuetrak |
|---|---|---|
| Real-time Operations Dashboard |
Asset Tracking (0 vs 3)
| Feature | FacilityOS | Issuetrak |
|---|---|---|
| Asset Management | ||
| Automatic Device Discovery | ||
| Barcode Scanning |
Authentication (1 vs 3)
| Feature | FacilityOS | Issuetrak |
|---|---|---|
| Employee Sign-in Pass | ||
| Identity Management / SSO | ||
| LDAP Migration | ||
| Multi-Factor Authentication |
Automation (0 vs 2)
| Feature | FacilityOS | Issuetrak |
|---|---|---|
| Escalation Rules | ||
| Workflow Automation |
Billing (0 vs 3)
| Feature | FacilityOS | Issuetrak |
|---|---|---|
| Billing Module | ||
| Labor Hours Tracking | ||
| Material and Parts Tracking |
Communication (2 vs 4)
| Feature | FacilityOS | Issuetrak |
|---|---|---|
| Chat | ||
| Event-Based Notifications | ||
| Global Messaging | ||
| Multiple Chat Streams | ||
| Omnichannel Communication | ||
| Sign-out Reminders |
Compliance (2 vs 1)
| Feature | FacilityOS | Issuetrak |
|---|---|---|
| Contractor Compliance & Onboarding | ||
| Legal & Compliance Documents Storage | ||
| Service Level Agreements (SLAs) |
Core (0 vs 1)
| Feature | FacilityOS | Issuetrak |
|---|---|---|
| Issue Tracking |
Core Feature (2 vs 0)
| Feature | FacilityOS | Issuetrak |
|---|---|---|
| Unlimited Users & Sign-ins | ||
| Visitor Management |
Customization (1 vs 1)
| Feature | FacilityOS | Issuetrak |
|---|---|---|
| Custom Branding Sign-in Flows | ||
| White Labeling |
Data Management (1 vs 0)
| Feature | FacilityOS | Issuetrak |
|---|---|---|
| Unlimited Visitor Data Export |
Deployment (0 vs 2)
| Feature | FacilityOS | Issuetrak |
|---|---|---|
| Cloud Deployment | ||
| On-Premises Deployment |
Emergency Management (13 vs 0)
| Feature | FacilityOS | Issuetrak |
|---|---|---|
| Building Sweeps | ||
| Digital Drill Archives | ||
| Digital Mustering List | ||
| Digital Roll Call | ||
| Drill Scheduling | ||
| Emergency Event Notifications | ||
| Emergency Profiles | ||
| Mobile Status Request | ||
| Real-time Evacuation Messaging | ||
| Real-time Portal Tracking | ||
| Roll Call QR Code Scanning | ||
| Unlimited Drills & Evacuations | ||
| Unlimited Mustering Points |
Feedback (0 vs 1)
| Feature | FacilityOS | Issuetrak |
|---|---|---|
| Surveys |
Hardware (4 vs 0)
| Feature | FacilityOS | Issuetrak |
|---|---|---|
| 13" iPad Upgrade | ||
| Cellular Data Connection | ||
| Color Badge Printer Upgrade | ||
| iPad Hardware Included |
Infrastructure (1 vs 0)
| Feature | FacilityOS | Issuetrak |
|---|---|---|
| Microsoft Azure Hosting |
Integration (5 vs 1)
| Feature | FacilityOS | Issuetrak |
|---|---|---|
| Active Directory Integration | ||
| Flexible API | ||
| Industry Custom Integrations | ||
| Mass Notification Systems Integration | ||
| Microsoft Outlook Events Plugin | ||
| Third-party Watchlist Integration |
Licensing (0 vs 1)
| Feature | FacilityOS | Issuetrak |
|---|---|---|
| Unlimited Users |
Logistics (1 vs 0)
| Feature | FacilityOS | Issuetrak |
|---|---|---|
| Asset & Logistics Management |
Migration (0 vs 1)
| Feature | FacilityOS | Issuetrak |
|---|---|---|
| Data Migration |
Mobile (1 vs 0)
| Feature | FacilityOS | Issuetrak |
|---|---|---|
| Mobile App |
Multi-tenancy (1 vs 0)
| Feature | FacilityOS | Issuetrak |
|---|---|---|
| Multi-tenant Support |
Notifications (1 vs 0)
| Feature | FacilityOS | Issuetrak |
|---|---|---|
| Unlimited Real-time Notifications |
Reporting (2 vs 3)
| Feature | FacilityOS | Issuetrak |
|---|---|---|
| Automated Reporting | ||
| Custom Reporting | ||
| Dashboards | ||
| Full Digital Audit Trail | ||
| Real-Time Reports |
Safety (1 vs 0)
| Feature | FacilityOS | Issuetrak |
|---|---|---|
| Evacuation & Emergency Management |
Security (5 vs 5)
| Feature | FacilityOS | Issuetrak |
|---|---|---|
| Access Control & Security Management | ||
| Customizable Password Policy | ||
| ID Scanning | ||
| Restricted Searching and Reporting | ||
| Role-Based Access Controls for Billing | ||
| SOC 2 Certification | ||
| Single Sign-On (SSO) | ||
| User Access Control | ||
| Visitor Screening | ||
| Watchlists |
Self-Service (0 vs 1)
| Feature | FacilityOS | Issuetrak |
|---|---|---|
| Knowledge Base |
Submission (0 vs 3)
| Feature | FacilityOS | Issuetrak |
|---|---|---|
| Custom Webforms | ||
| Email-to-Ticket Conversion | ||
| Multi-Page Webforms |
Support (1 vs 3)
| Feature | FacilityOS | Issuetrak |
|---|---|---|
| 24/7 US-Based Support | ||
| Dedicated Implementation Team | ||
| Hardware Repairs & Support | ||
| Help Center |
User Interface (0 vs 1)
| Feature | FacilityOS | Issuetrak |
|---|---|---|
| Issue Hub |
Visitor Management (4 vs 0)
| Feature | FacilityOS | Issuetrak |
|---|---|---|
| Arrival Assist | ||
| Badge Printing | ||
| Pre-registration | ||
| Touchless Sign-in |
Workflow (1 vs 0)
| Feature | FacilityOS | Issuetrak |
|---|---|---|
| Visitor Approval Workflows |
Unique Features
Only in FacilityOS (52)
Real-time Operations Dashboard
VisitorOS API Access
Employee Sign-in Pass
Global Messaging
Sign-out Reminders
Contractor Compliance & Onboarding
Legal & Compliance Documents Storage
Unlimited Users & Sign-ins
Visitor Management
Custom Branding Sign-in Flows
Unlimited Visitor Data Export
Building Sweeps
Digital Drill Archives
Digital Mustering List
Digital Roll Call
Drill Scheduling
Emergency Event Notifications
Emergency Profiles
Mobile Status Request
Real-time Evacuation Messaging
+ 32 more unique features
Only in Issuetrak (40)
Asset Management
Automatic Device Discovery
Barcode Scanning
Identity Management / SSO
LDAP Migration
Multi-Factor Authentication
Escalation Rules
Workflow Automation
Billing Module
Labor Hours Tracking
Material and Parts Tracking
Chat
Event-Based Notifications
Multiple Chat Streams
Omnichannel Communication
Service Level Agreements (SLAs)
Issue Tracking
White Labeling
Cloud Deployment
On-Premises Deployment
+ 20 more unique features
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