FacilityOS vs InvGate Service Management
Side-by-side comparison of features, pricing, and integrations.
Quick Verdict
FacilityOS offers more features (52 vs 27) and fewer integrations (10 vs 18). Starting price: FacilityOS at $199/mo vs InvGate Service Management at Contact Sales. FacilityOS has 52 unique features while InvGate Service Management has 27 unique features, with 0 features in common.
| FacilityOS | InvGate Service Management | |
|---|---|---|
| Category | IT Service Management | IT Service Management |
| Total Features | 52 | 27 |
| AI-Powered Features | 0 | 4 |
| Starting Price | $199/mo | Contact Sales |
| Pricing Tiers | 5 | 0 |
| Integrations | 10 | 18 |
| Shared Features | 0 | |
| Shared Integrations | 2 | |
| Data Quality | 95% | 55% |
Feature Comparison by Category
AI (0 vs 4)
| Feature | FacilityOS | InvGate Service Management |
|---|---|---|
| AI Hub | ||
| AI-assisted Knowledge Article Generation | ||
| AI-powered Ticket Summaries | ||
| Virtual Service Agent |
API (1 vs 0)
| Feature | FacilityOS | InvGate Service Management |
|---|---|---|
| VisitorOS API Access |
Analytics & Reporting (1 vs 0)
| Feature | FacilityOS | InvGate Service Management |
|---|---|---|
| Real-time Operations Dashboard |
Asset Management (0 vs 3)
| Feature | FacilityOS | InvGate Service Management |
|---|---|---|
| IT Asset Inventory Integration | ||
| Link CIs to Tickets | ||
| Quick Visibility of User CIs |
Authentication (1 vs 0)
| Feature | FacilityOS | InvGate Service Management |
|---|---|---|
| Employee Sign-in Pass |
Automation (0 vs 4)
| Feature | FacilityOS | InvGate Service Management |
|---|---|---|
| Automation | ||
| No-Code Workflow Builder | ||
| Pre-built Workflow Templates | ||
| Visual Workflow Editor |
Communication (2 vs 0)
| Feature | FacilityOS | InvGate Service Management |
|---|---|---|
| Global Messaging | ||
| Sign-out Reminders |
Compliance (2 vs 0)
| Feature | FacilityOS | InvGate Service Management |
|---|---|---|
| Contractor Compliance & Onboarding | ||
| Legal & Compliance Documents Storage |
Core (0 vs 2)
| Feature | FacilityOS | InvGate Service Management |
|---|---|---|
| Multiple Departments Support | ||
| Ticket Management |
Core Feature (2 vs 0)
| Feature | FacilityOS | InvGate Service Management |
|---|---|---|
| Unlimited Users & Sign-ins | ||
| Visitor Management |
Customization (1 vs 0)
| Feature | FacilityOS | InvGate Service Management |
|---|---|---|
| Custom Branding Sign-in Flows |
Data Management (1 vs 0)
| Feature | FacilityOS | InvGate Service Management |
|---|---|---|
| Unlimited Visitor Data Export |
Emergency Management (13 vs 0)
| Feature | FacilityOS | InvGate Service Management |
|---|---|---|
| Building Sweeps | ||
| Digital Drill Archives | ||
| Digital Mustering List | ||
| Digital Roll Call | ||
| Drill Scheduling | ||
| Emergency Event Notifications | ||
| Emergency Profiles | ||
| Mobile Status Request | ||
| Real-time Evacuation Messaging | ||
| Real-time Portal Tracking | ||
| Roll Call QR Code Scanning | ||
| Unlimited Drills & Evacuations | ||
| Unlimited Mustering Points |
Engagement (0 vs 1)
| Feature | FacilityOS | InvGate Service Management |
|---|---|---|
| Gamification |
Hardware (4 vs 0)
| Feature | FacilityOS | InvGate Service Management |
|---|---|---|
| 13" iPad Upgrade | ||
| Cellular Data Connection | ||
| Color Badge Printer Upgrade | ||
| iPad Hardware Included |
ITSM (0 vs 4)
| Feature | FacilityOS | InvGate Service Management |
|---|---|---|
| Change Management | ||
| ITIL Compliance | ||
| Problem Management | ||
| SLAs |
Infrastructure (1 vs 0)
| Feature | FacilityOS | InvGate Service Management |
|---|---|---|
| Microsoft Azure Hosting |
Integration (5 vs 1)
| Feature | FacilityOS | InvGate Service Management |
|---|---|---|
| Active Directory Integration | ||
| Built-in Action Connectors | ||
| Industry Custom Integrations | ||
| Mass Notification Systems Integration | ||
| Microsoft Outlook Events Plugin | ||
| Third-party Watchlist Integration |
Knowledge Management (0 vs 1)
| Feature | FacilityOS | InvGate Service Management |
|---|---|---|
| Knowledge Base |
Logistics (1 vs 0)
| Feature | FacilityOS | InvGate Service Management |
|---|---|---|
| Asset & Logistics Management |
Mobile (1 vs 0)
| Feature | FacilityOS | InvGate Service Management |
|---|---|---|
| Mobile App |
Multi-tenancy (1 vs 0)
| Feature | FacilityOS | InvGate Service Management |
|---|---|---|
| Multi-tenant Support |
Notifications (1 vs 0)
| Feature | FacilityOS | InvGate Service Management |
|---|---|---|
| Unlimited Real-time Notifications |
Problem Management (0 vs 1)
| Feature | FacilityOS | InvGate Service Management |
|---|---|---|
| Recurring Problem Detection |
Reporting (2 vs 5)
| Feature | FacilityOS | InvGate Service Management |
|---|---|---|
| 150+ Built-in Metrics | ||
| Analytics | ||
| Automated Reporting | ||
| Custom Dashboards | ||
| Full Digital Audit Trail | ||
| ITSM Analytics | ||
| Stakeholder Dashboard Sharing |
Safety (1 vs 0)
| Feature | FacilityOS | InvGate Service Management |
|---|---|---|
| Evacuation & Emergency Management |
Security (5 vs 0)
| Feature | FacilityOS | InvGate Service Management |
|---|---|---|
| Access Control & Security Management | ||
| ID Scanning | ||
| Single Sign-On (SSO) | ||
| Visitor Screening | ||
| Watchlists |
Self-Service (0 vs 1)
| Feature | FacilityOS | InvGate Service Management |
|---|---|---|
| Self-Service |
Support (1 vs 0)
| Feature | FacilityOS | InvGate Service Management |
|---|---|---|
| Hardware Repairs & Support |
Visitor Management (4 vs 0)
| Feature | FacilityOS | InvGate Service Management |
|---|---|---|
| Arrival Assist | ||
| Badge Printing | ||
| Pre-registration | ||
| Touchless Sign-in |
Workflow (1 vs 0)
| Feature | FacilityOS | InvGate Service Management |
|---|---|---|
| Visitor Approval Workflows |
Unique Features
Only in FacilityOS (52)
Real-time Operations Dashboard
VisitorOS API Access
Employee Sign-in Pass
Global Messaging
Sign-out Reminders
Contractor Compliance & Onboarding
Legal & Compliance Documents Storage
Unlimited Users & Sign-ins
Visitor Management
Custom Branding Sign-in Flows
Unlimited Visitor Data Export
Building Sweeps
Digital Drill Archives
Digital Mustering List
Digital Roll Call
Drill Scheduling
Emergency Event Notifications
Emergency Profiles
Mobile Status Request
Real-time Evacuation Messaging
+ 32 more unique features
Only in InvGate Service Management (27)
AI Hub
AI-assisted Knowledge Article Generation
AI-powered Ticket Summaries
Virtual Service Agent
IT Asset Inventory Integration
Link CIs to Tickets
Quick Visibility of User CIs
Automation
No-Code Workflow Builder
Pre-built Workflow Templates
Visual Workflow Editor
Multiple Departments Support
Ticket Management
Gamification
Built-in Action Connectors
Change Management
ITIL Compliance
Problem Management
SLAs
Knowledge Base
+ 7 more unique features
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