HubSpot Service Hub vs Retently
Side-by-side comparison of features, pricing, and integrations.
Quick Verdict
HubSpot Service Hub offers fewer features (0 vs 57) and fewer integrations (0 vs 19). Starting price: HubSpot Service Hub at Contact Sales vs Retently at $49/mo. HubSpot Service Hub has 0 unique features while Retently has 57 unique features, with 0 features in common.
| HubSpot Service Hub | Retently | |
|---|---|---|
| Category | Customer Success | Customer Success |
| Total Features | 0 | 57 |
| AI-Powered Features | 0 | 3 |
| Starting Price | Contact Sales | $49/mo |
| Pricing Tiers | 0 | 3 |
| Integrations | 0 | 19 |
| Shared Features | 0 | |
| Shared Integrations | 0 | |
| Data Quality | 10% | 95% |
Feature Comparison by Category
Analytics & Reporting (0 vs 13)
| Feature | HubSpot Service Hub | Retently |
|---|---|---|
| AI-Powered Feedback Classification & Topic Analytics | ||
| AI-Powered Sentiment Analysis | ||
| AI-Powered Text Analysis | ||
| Account-Level Exportable Scores | ||
| Advanced Reporting, Trends, and Benchmarking | ||
| Audience and Feedback Segmentation | ||
| CX Analytics | ||
| Feedback Analytics | ||
| Journey Mapping | ||
| NPS Benchmarks | ||
| Real-Time Insights | ||
| Trend Groups | ||
| Trends in Group |
Automation (0 vs 7)
| Feature | HubSpot Service Hub | Retently |
|---|---|---|
| Automated Email Follow-Ups | ||
| Automated Recurring Surveys | ||
| Feedback Loop | ||
| Flexible Workflows | ||
| Page Redirect | ||
| Survey Reminders | ||
| Webhook Events |
Data Management (0 vs 5)
| Feature | HubSpot Service Hub | Retently |
|---|---|---|
| Antivirus Detection | ||
| Data Export | ||
| Data Residency | ||
| Email Addresses Cleanup | ||
| Outbox Data Retention |
Feedback Management (0 vs 2)
| Feature | HubSpot Service Hub | Retently |
|---|---|---|
| Feedback Import | ||
| Feedback Management |
Implementation (0 vs 1)
| Feature | HubSpot Service Hub | Retently |
|---|---|---|
| Data Migration Concierge |
Integration (0 vs 1)
| Feature | HubSpot Service Hub | Retently |
|---|---|---|
| REST API |
Notifications (0 vs 1)
| Feature | HubSpot Service Hub | Retently |
|---|---|---|
| Email & Slack Alerts |
Survey Channels (0 vs 7)
| Feature | HubSpot Service Hub | Retently |
|---|---|---|
| Email Surveys | ||
| Embed Survey | ||
| In-App Surveys | ||
| Kiosk Surveys | ||
| Link Surveys | ||
| Omnichannel Reach | ||
| SMS Surveys |
Survey Customization (0 vs 6)
| Feature | HubSpot Service Hub | Retently |
|---|---|---|
| Custom FROM Domain | ||
| Custom Survey Design | ||
| Multi-Language Survey Templates | ||
| No Retently Branding | ||
| Survey Branding & Personalization | ||
| Template Merge Fields |
Survey Management (0 vs 9)
| Feature | HubSpot Service Hub | Retently |
|---|---|---|
| Customer Lifecycle Surveys | ||
| Question Routing | ||
| Smart Surveys | ||
| Survey Delay | ||
| Survey Outbox | ||
| Survey Queue | ||
| Survey Sampling | ||
| Survey Throttling | ||
| Transactional Surveys |
Survey Optimization (0 vs 1)
| Feature | HubSpot Service Hub | Retently |
|---|---|---|
| A/B Testing |
Survey Types (0 vs 4)
| Feature | HubSpot Service Hub | Retently |
|---|---|---|
| Anonymous Employee Surveys | ||
| CES Surveys | ||
| CSAT Surveys | ||
| NPS Surveys |
Unique Features
Only in HubSpot Service Hub (0)
Only in Retently (57)
Account-Level Exportable Scores
Advanced Reporting, Trends, and Benchmarking
AI-Powered Feedback Classification & Topic Analytics
AI-Powered Sentiment Analysis
AI-Powered Text Analysis
Audience and Feedback Segmentation
CX Analytics
Feedback Analytics
Journey Mapping
NPS Benchmarks
Real-Time Insights
Trend Groups
Trends in Group
Automated Email Follow-Ups
Automated Recurring Surveys
Feedback Loop
Flexible Workflows
Page Redirect
Survey Reminders
Webhook Events
+ 37 more unique features
View HubSpot Service Hub details View Retently details HubSpot Service Hub alternatives Retently alternatives
Want to build your own alternative to HubSpot Service Hub or Retently?
Analyze it with Reap