HubSpot Service Hub vs Qualtrics
Side-by-side comparison of features, pricing, and integrations.
Quick Verdict
HubSpot Service Hub offers fewer features (0 vs 48) and fewer integrations (0 vs 27). Starting price: HubSpot Service Hub at Contact Sales vs Qualtrics at $1500/mo. HubSpot Service Hub has 0 unique features while Qualtrics has 48 unique features, with 0 features in common.
| HubSpot Service Hub | Qualtrics | |
|---|---|---|
| Category | Customer Success | Customer Success |
| Total Features | 0 | 48 |
| AI-Powered Features | 0 | 5 |
| Starting Price | Contact Sales | $1500/mo |
| Pricing Tiers | 0 | 3 |
| Integrations | 0 | 27 |
| Shared Features | 0 | |
| Shared Integrations | 0 | |
| Data Quality | 10% | 74% |
Feature Comparison by Category
Analytics (0 vs 16)
| Feature | HubSpot Service Hub | Qualtrics |
|---|---|---|
| Advanced Reporting | ||
| Assisted Analytics | ||
| Benchmarking | ||
| Conjoint Analysis | ||
| Custom Scoring | ||
| Data Export | ||
| Heatmaps and Eye Tracking | ||
| Journey Mapping | ||
| Longitudinal Studies | ||
| MaxDiff Analysis | ||
| Performance Benchmarking | ||
| Predictive Analytics | ||
| Response Analysis | ||
| Sentiment Analysis | ||
| Statistical Analysis |
Automation (0 vs 3)
| Feature | HubSpot Service Hub | Qualtrics |
|---|---|---|
| Action Planning | ||
| Automated Workflows | ||
| Real-Time Alerts |
Core (0 vs 14)
| Feature | HubSpot Service Hub | Qualtrics |
|---|---|---|
| Branching and Logic | ||
| Customer Effort Score (CES) | ||
| Distribution Management | ||
| Interactive Content | ||
| Mobile-Responsive Surveys | ||
| Multi-Language Support | ||
| Net Promoter Score (NPS) | ||
| Progressive Profiling | ||
| Randomization | ||
| Survey Builder | ||
| Survey Piping | ||
| Survey Validation Rules | ||
| Video and Image Feedback | ||
| eSignature Integration |
Customization (0 vs 1)
| Feature | HubSpot Service Hub | Qualtrics |
|---|---|---|
| White Label Surveys |
Data (0 vs 3)
| Feature | HubSpot Service Hub | Qualtrics |
|---|---|---|
| Quota Management | ||
| Sample Management | ||
| Survey Panels |
Data Quality (0 vs 1)
| Feature | HubSpot Service Hub | Qualtrics |
|---|---|---|
| Duplicate Detection |
Integration (0 vs 3)
| Feature | HubSpot Service Hub | Qualtrics |
|---|---|---|
| API Access | ||
| Mobile App Feedback | ||
| Website Feedback |
Modules (0 vs 4)
| Feature | HubSpot Service Hub | Qualtrics |
|---|---|---|
| Brand Experience | ||
| Employee Experience | ||
| Feedback Management | ||
| Product Experience |
Security (0 vs 3)
| Feature | HubSpot Service Hub | Qualtrics |
|---|---|---|
| Anonymous Responses | ||
| Data Security and Compliance | ||
| User Permissions and Roles |
Unique Features
Only in HubSpot Service Hub (0)
Only in Qualtrics (48)
Advanced Reporting
Assisted Analytics
Benchmarking
Conjoint Analysis
Custom Scoring
Data Export
Heatmaps and Eye Tracking
Journey Mapping
Longitudinal Studies
MaxDiff Analysis
Performance Benchmarking
Predictive Analytics
Response Analysis
Sentiment Analysis
Statistical Analysis
Text Analytics
Action Planning
Automated Workflows
Real-Time Alerts
Branching and Logic
+ 28 more unique features
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