HubSpot Service Hub vs Nicereply
Side-by-side comparison of features, pricing, and integrations.
Quick Verdict
HubSpot Service Hub offers fewer features (0 vs 68) and fewer integrations (0 vs 11). Starting price: HubSpot Service Hub at Contact Sales vs Nicereply at $79/mo. HubSpot Service Hub has 0 unique features while Nicereply has 68 unique features, with 0 features in common.
| HubSpot Service Hub | Nicereply | |
|---|---|---|
| Category | Customer Success | Customer Success |
| Total Features | 0 | 68 |
| AI-Powered Features | 0 | 0 |
| Starting Price | Contact Sales | $79/mo |
| Pricing Tiers | 0 | 4 |
| Integrations | 0 | 11 |
| Shared Features | 0 | |
| Shared Integrations | 0 | |
| Data Quality | 10% | 95% |
Feature Comparison by Category
Analytics (0 vs 16)
| Feature | HubSpot Service Hub | Nicereply |
|---|---|---|
| CSV Export | ||
| Chart Comparison | ||
| Company Benchmarks | ||
| Customers View | ||
| Dashboard | ||
| Data Sampling Options | ||
| Edit Incorrect Scores | ||
| Histograms | ||
| Issues View | ||
| Leaderboards | ||
| Mobile View of Rating Feed | ||
| Open Rate and Response Rate Stats | ||
| Rating Feed | ||
| Reports | ||
| Trend Charts |
Automation (0 vs 2)
| Feature | HubSpot Service Hub | Nicereply |
|---|---|---|
| Automated Trigger Settings | ||
| Automation Rules |
Billing (0 vs 5)
| Feature | HubSpot Service Hub | Nicereply |
|---|---|---|
| 30-day Money Back Guarantee | ||
| Cancel Anytime | ||
| Change Plan Anytime | ||
| Pay Per Response | ||
| Yearly/Monthly Billing |
Integration Features (0 vs 11)
| Feature | HubSpot Service Hub | Nicereply |
|---|---|---|
| API Access | ||
| Agents Sync | ||
| All Integrations Across All Plans | ||
| CSV Customer Import | ||
| Create Tags in Helpdesk Based on Feedback | ||
| Customer Sync | ||
| HTML Template Support | ||
| No Extra Tickets | ||
| Send Feedback to Helpdesk as Comment | ||
| Slack/Microsoft Teams Integration via Zapier | ||
| Ticket Backlink |
Notifications (0 vs 1)
| Feature | HubSpot Service Hub | Nicereply |
|---|---|---|
| Email Notifications |
Security (0 vs 4)
| Feature | HubSpot Service Hub | Nicereply |
|---|---|---|
| Agents Without Access | ||
| CCPA Certification | ||
| GDPR Compliance | ||
| Multiple Agent Roles |
Setup (0 vs 1)
| Feature | HubSpot Service Hub | Nicereply |
|---|---|---|
| Quick Setup |
Support (0 vs 3)
| Feature | HubSpot Service Hub | Nicereply |
|---|---|---|
| Dedicated Account Manager | ||
| Free Setup Call | ||
| Help Center |
Survey Customization (0 vs 13)
| Feature | HubSpot Service Hub | Nicereply |
|---|---|---|
| 10 Stars CSAT Scale | ||
| 2 Thumbs CSAT Scale | ||
| 3 Smileys CSAT Scale | ||
| 5 Stars CSAT Scale | ||
| Code-free Customization | ||
| Color Themes | ||
| Custom Branding | ||
| Custom Survey Domain | ||
| Custom Thank You Page | ||
| Extra Questions | ||
| Mobile-ready Surveys | ||
| Multi-language Support | ||
| Question Wording Customization |
Survey Distribution (0 vs 4)
| Feature | HubSpot Service Hub | Nicereply |
|---|---|---|
| In-signature Email Surveys | ||
| Post-resolution Email Surveys | ||
| Survey Link URLs | ||
| Website Pop-up Surveys |
Survey Features (0 vs 3)
| Feature | HubSpot Service Hub | Nicereply |
|---|---|---|
| Instant Ratings | ||
| Oversurveying Protection | ||
| Unlimited Active Surveys |
Survey Type (0 vs 5)
| Feature | HubSpot Service Hub | Nicereply |
|---|---|---|
| CES 2.0 Surveys | ||
| CSAT Surveys | ||
| NPS Surveys | ||
| eNPS Surveys | ||
| eSAT Surveys |
Unique Features
Only in HubSpot Service Hub (0)
Only in Nicereply (68)
Chart Comparison
Company Benchmarks
CSV Export
Customers View
Dashboard
Data Sampling Options
Edit Incorrect Scores
Histograms
Issues View
Leaderboards
Mobile View of Rating Feed
Open Rate and Response Rate Stats
Rating Feed
Reports
Trend Charts
Unlimited Data Storage
Automated Trigger Settings
Automation Rules
30-day Money Back Guarantee
Cancel Anytime
+ 48 more unique features
View HubSpot Service Hub details View Nicereply details HubSpot Service Hub alternatives Nicereply alternatives
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