Helpshift vs Zendesk Knowledge
Side-by-side comparison of features, pricing, and integrations.
Quick Verdict
Helpshift offers more features (63 vs 20) and more integrations (6 vs 3). Starting price: Helpshift at $50/mo vs Zendesk Knowledge at Free. Helpshift has 62 unique features while Zendesk Knowledge has 19 unique features, with 1 features in common.
| Helpshift | Zendesk Knowledge | |
|---|---|---|
| Category | Customer Support | Customer Support |
| Total Features | 63 | 20 |
| AI-Powered Features | 17 | 8 |
| Starting Price | $50/mo | Free |
| Pricing Tiers | 4 | 9 |
| Integrations | 6 | 3 |
| Shared Features | 1 | |
| Shared Integrations | 0 | |
| Data Quality | 90% | 70% |
Feature Comparison by Category
AI (12 vs 5)
| Feature | Helpshift | Zendesk Knowledge |
|---|---|---|
| AI Agent Copilot | ||
| AI Agents | ||
| AI Compose | ||
| AI Reply | ||
| AI Sentiment Analysis | ||
| AI Summary | ||
| AI-Powered Answers | ||
| AI-Powered Article Editing and Translation | ||
| AI-Powered Article Generation | ||
| AI-Powered Self-Service | ||
| Automatic Knowledge Surfacing | ||
| Copilot | ||
| FAQ Translation - Language AI | ||
| Intent Classification | ||
| Language AI Translation |
Analytics (7 vs 1)
| Feature | Helpshift | Zendesk Knowledge |
|---|---|---|
| Analytics API | ||
| Built-in Reporting | ||
| Custom Reports | ||
| Customer Service Analytics | ||
| Customizable Reports | ||
| Performance Analytics and Insights | ||
| Real-Time Monitoring | ||
| Real-Time Operations Dashboard |
Automation (3 vs 0)
| Feature | Helpshift | Zendesk Knowledge |
|---|---|---|
| Custom Bots & Automation | ||
| Issue Automation | ||
| SLA Management |
Channels (10 vs 0)
| Feature | Helpshift | Zendesk Knowledge |
|---|---|---|
| Console Support | ||
| Discord Integration | ||
| Email & Webform Support | ||
| Facebook Integration | ||
| Mobile Native Support | ||
| PC Native Support | ||
| SMS Support | ||
| Voice Support | ||
| Web Support | ||
| WhatsApp Integration |
Communication (1 vs 2)
| Feature | Helpshift | Zendesk Knowledge |
|---|---|---|
| Announcements | ||
| Messaging and Live Chat | ||
| Voice Support |
Customization (1 vs 1)
| Feature | Helpshift | Zendesk Knowledge |
|---|---|---|
| Brand Customization | ||
| Branding & Customization |
Data Integration (0 vs 2)
| Feature | Helpshift | Zendesk Knowledge |
|---|---|---|
| Multi-source Knowledge Sync | ||
| Unified Knowledge Graph |
Feedback (2 vs 0)
| Feature | Helpshift | Zendesk Knowledge |
|---|---|---|
| Feedback & Survey Bots | ||
| User Feedback System |
Integration (1 vs 1)
| Feature | Helpshift | Zendesk Knowledge |
|---|---|---|
| Agent Workspace Integration | ||
| REST API |
Messaging (3 vs 0)
| Feature | Helpshift | Zendesk Knowledge |
|---|---|---|
| Async Messaging | ||
| Live Messaging | ||
| Social Messaging |
Notifications (1 vs 0)
| Feature | Helpshift | Zendesk Knowledge |
|---|---|---|
| Live Notifications for Agents |
Productivity (1 vs 0)
| Feature | Helpshift | Zendesk Knowledge |
|---|---|---|
| Quick Replies |
Quality Management (0 vs 1)
| Feature | Helpshift | Zendesk Knowledge |
|---|---|---|
| Quality Assurance |
Routing (3 vs 0)
| Feature | Helpshift | Zendesk Knowledge |
|---|---|---|
| Automated Agent Workload Balancing | ||
| Queue Management | ||
| Skill-Based Routing |
Search (0 vs 1)
| Feature | Helpshift | Zendesk Knowledge |
|---|---|---|
| Advanced Search Capabilities |
Security (0 vs 1)
| Feature | Helpshift | Zendesk Knowledge |
|---|---|---|
| Advanced Data Privacy and Protection |
Self-Service (2 vs 3)
| Feature | Helpshift | Zendesk Knowledge |
|---|---|---|
| Customer Portals | ||
| Employee Self-Service Portal | ||
| FAQ Management | ||
| Help Center | ||
| Help Center Distribution |
Services (6 vs 0)
| Feature | Helpshift | Zendesk Knowledge |
|---|---|---|
| Community Management | ||
| Content Moderation | ||
| Dedicated Human Support Specialists | ||
| Managed Services | ||
| Professional Services | ||
| VIP Engagement & Growth |
Support (5 vs 0)
| Feature | Helpshift | Zendesk Knowledge |
|---|---|---|
| 24/7 Support | ||
| Guided Onboarding | ||
| Knowledge Base | ||
| SLA Support | ||
| Self-Serve Onboarding |
Team Management (4 vs 1)
| Feature | Helpshift | Zendesk Knowledge |
|---|---|---|
| Collaborative Notes | ||
| Custom Roles | ||
| Smart Views | ||
| Team Roles & Permissions | ||
| Workforce Management |
Ticketing (1 vs 1)
| Feature | Helpshift | Zendesk Knowledge |
|---|---|---|
| Ticketing | ||
| Unified Ticketing Dashboard |
Unique Features
Only in Helpshift (62)
AI Agent Copilot
AI Compose
AI Reply
AI Sentiment Analysis
AI Summary
AI-Powered Answers
AI-Powered Self-Service
FAQ Translation - Language AI
Intent Classification
Language AI Translation
Smart FAQ
Smart Intents
Analytics API
Built-in Reporting
Custom Reports
Customer Service Analytics
Customizable Reports
Real-Time Monitoring
Real-Time Operations Dashboard
Custom Bots & Automation
+ 42 more unique features
Only in Zendesk Knowledge (19)
AI Agents
AI-Powered Article Editing and Translation
AI-Powered Article Generation
Automatic Knowledge Surfacing
Copilot
Performance Analytics and Insights
Messaging and Live Chat
Brand Customization
Multi-source Knowledge Sync
Unified Knowledge Graph
Agent Workspace Integration
Quality Assurance
Advanced Search Capabilities
Advanced Data Privacy and Protection
Customer Portals
Employee Self-Service Portal
Help Center Distribution
Workforce Management
Ticketing
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