Helpshift vs Voiso
Side-by-side comparison of features, pricing, and integrations.
Quick Verdict
Helpshift offers more features (63 vs 53) and fewer integrations (6 vs 8). Starting price: Helpshift at $50/mo vs Voiso at $30/mo. Helpshift has 63 unique features while Voiso has 53 unique features, with 0 features in common.
| Helpshift | Voiso | |
|---|---|---|
| Category | Customer Support | Customer Support |
| Total Features | 63 | 53 |
| AI-Powered Features | 17 | 8 |
| Starting Price | $50/mo | $30/mo |
| Pricing Tiers | 4 | 3 |
| Integrations | 6 | 8 |
| Shared Features | 0 | |
| Shared Integrations | 1 | |
| Data Quality | 90% | 90% |
Feature Comparison by Category
AI (12 vs 0)
| Feature | Helpshift | Voiso |
|---|---|---|
| AI Agent Copilot | ||
| AI Compose | ||
| AI Reply | ||
| AI Sentiment Analysis | ||
| AI Summary | ||
| AI-Powered Answers | ||
| AI-Powered Self-Service | ||
| FAQ Translation - Language AI | ||
| Intent Classification | ||
| Language AI Translation | ||
| Smart FAQ | ||
| Smart Intents |
Analytics (7 vs 7)
| Feature | Helpshift | Voiso |
|---|---|---|
| AI Call Scoring | ||
| AI Call Summaries | ||
| AI Conversation Scoring | ||
| AI Speech Analytics | ||
| Analytics API | ||
| Built-in Reporting | ||
| Call Transcription | ||
| Custom Reports | ||
| Customer Service Analytics | ||
| Customizable Reports | ||
| Multilingual Call Translation | ||
| Real-Time Call Transcription | ||
| Real-Time Monitoring | ||
| Real-Time Operations Dashboard |
Automation (3 vs 4)
| Feature | Helpshift | Voiso |
|---|---|---|
| Chatbot | ||
| Custom Bots & Automation | ||
| Flow Builder | ||
| IVR (Interactive Voice Response) | ||
| Issue Automation | ||
| SLA Management | ||
| Text-to-Speech |
Channels (10 vs 0)
| Feature | Helpshift | Voiso |
|---|---|---|
| Console Support | ||
| Discord Integration | ||
| Email & Webform Support | ||
| Facebook Integration | ||
| Mobile Native Support | ||
| PC Native Support | ||
| SMS Support | ||
| Voice Support | ||
| Web Support | ||
| WhatsApp Integration |
Chat (0 vs 1)
| Feature | Helpshift | Voiso |
|---|---|---|
| Web Chat |
Communication (1 vs 1)
| Feature | Helpshift | Voiso |
|---|---|---|
| Announcements | ||
| Omnichannel Communication |
Customization (1 vs 0)
| Feature | Helpshift | Voiso |
|---|---|---|
| Branding & Customization |
Feedback (2 vs 0)
| Feature | Helpshift | Voiso |
|---|---|---|
| Feedback & Survey Bots | ||
| User Feedback System |
Inbound (0 vs 6)
| Feature | Helpshift | Voiso |
|---|---|---|
| Adaptive Routing | ||
| Call Queuing | ||
| Callbacks | ||
| Conditional Routing | ||
| Global Call Routing | ||
| Smart Routing |
Infrastructure (0 vs 1)
| Feature | Helpshift | Voiso |
|---|---|---|
| Geo-Redundant Infrastructure |
Integration (1 vs 3)
| Feature | Helpshift | Voiso |
|---|---|---|
| API & Webhooks | ||
| CRM Integrations | ||
| Helpdesk Integrations | ||
| REST API |
Messaging (3 vs 3)
| Feature | Helpshift | Voiso |
|---|---|---|
| Async Messaging | ||
| Live Messaging | ||
| Message Routing | ||
| Messaging Apps Integration | ||
| SMS | ||
| Social Messaging |
Mobile (0 vs 1)
| Feature | Helpshift | Voiso |
|---|---|---|
| Voiso Mobile App |
Notifications (1 vs 0)
| Feature | Helpshift | Voiso |
|---|---|---|
| Live Notifications for Agents |
Outbound (0 vs 7)
| Feature | Helpshift | Voiso |
|---|---|---|
| AI Predictive Dialer | ||
| AI Progressive Dialer | ||
| Answering Machine Detection (AMD) | ||
| Automated Outbound Campaigns | ||
| CID Risk Check | ||
| Local Caller ID | ||
| Number Validator |
Productivity (1 vs 0)
| Feature | Helpshift | Voiso |
|---|---|---|
| Quick Replies |
Quality (0 vs 1)
| Feature | Helpshift | Voiso |
|---|---|---|
| Advanced Call Diagnostics |
Reporting (0 vs 6)
| Feature | Helpshift | Voiso |
|---|---|---|
| Agent Zoom | ||
| Billing & User Reports | ||
| Call Supervision | ||
| Contact Center Reporting | ||
| Historical Reporting | ||
| Real-Time Dashboards |
Routing (3 vs 0)
| Feature | Helpshift | Voiso |
|---|---|---|
| Automated Agent Workload Balancing | ||
| Queue Management | ||
| Skill-Based Routing |
Security (0 vs 6)
| Feature | Helpshift | Voiso |
|---|---|---|
| Contact Number Masking | ||
| Custom Roles & Permissions | ||
| End-to-End Encryption | ||
| Inbound Call Blocking | ||
| Multi-Factor Authentication | ||
| Security Log Streaming |
Self-Service (2 vs 0)
| Feature | Helpshift | Voiso |
|---|---|---|
| FAQ Management | ||
| Help Center |
Services (6 vs 0)
| Feature | Helpshift | Voiso |
|---|---|---|
| Community Management | ||
| Content Moderation | ||
| Dedicated Human Support Specialists | ||
| Managed Services | ||
| Professional Services | ||
| VIP Engagement & Growth |
Storage (0 vs 2)
| Feature | Helpshift | Voiso |
|---|---|---|
| 1-Year Storage with AWS Streaming | ||
| 6-Month Storage |
Support (5 vs 0)
| Feature | Helpshift | Voiso |
|---|---|---|
| 24/7 Support | ||
| Guided Onboarding | ||
| Knowledge Base | ||
| SLA Support | ||
| Self-Serve Onboarding |
Team Management (4 vs 0)
| Feature | Helpshift | Voiso |
|---|---|---|
| Collaborative Notes | ||
| Custom Roles | ||
| Smart Views | ||
| Team Roles & Permissions |
Ticketing (1 vs 0)
| Feature | Helpshift | Voiso |
|---|---|---|
| Unified Ticketing Dashboard |
Voice (0 vs 3)
| Feature | Helpshift | Voiso |
|---|---|---|
| Call Recordings | ||
| Voice / Softphone | ||
| Voicemail to Email |
Workspace (0 vs 1)
| Feature | Helpshift | Voiso |
|---|---|---|
| Unified Agent Workspace |
Unique Features
Only in Helpshift (63)
AI Agent Copilot
AI Compose
AI Reply
AI Sentiment Analysis
AI Summary
AI-Powered Answers
AI-Powered Self-Service
FAQ Translation - Language AI
Intent Classification
Language AI Translation
Smart FAQ
Smart Intents
Analytics API
Built-in Reporting
Custom Reports
Customer Service Analytics
Customizable Reports
Real-Time Monitoring
Real-Time Operations Dashboard
Custom Bots & Automation
+ 43 more unique features
Only in Voiso (53)
AI Call Scoring
AI Call Summaries
AI Conversation Scoring
AI Speech Analytics
Call Transcription
Multilingual Call Translation
Real-Time Call Transcription
Chatbot
Flow Builder
IVR (Interactive Voice Response)
Text-to-Speech
Web Chat
Omnichannel Communication
Adaptive Routing
Call Queuing
Callbacks
Conditional Routing
Global Call Routing
Smart Routing
Geo-Redundant Infrastructure
+ 33 more unique features
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