Helpshift vs tawk.to
Side-by-side comparison of features, pricing, and integrations.
Quick Verdict
Helpshift offers more features (63 vs 52) and more integrations (6 vs 1). Starting price: Helpshift at $50/mo vs tawk.to at $1/mo. Helpshift has 61 unique features while tawk.to has 50 unique features, with 2 features in common.
| Helpshift | tawk.to | |
|---|---|---|
| Category | Customer Support | Customer Support |
| Total Features | 63 | 52 |
| AI-Powered Features | 17 | 2 |
| Starting Price | $50/mo | $1/mo |
| Pricing Tiers | 4 | 3 |
| Integrations | 6 | 1 |
| Shared Features | 2 | |
| Shared Integrations | 0 | |
| Data Quality | 90% | 80% |
Feature Comparison by Category
AI (12 vs 2)
| Feature | Helpshift | tawk.to |
|---|---|---|
| AI Agent | ||
| AI Agent Copilot | ||
| AI Compose | ||
| AI Reply | ||
| AI Sentiment Analysis | ||
| AI Summary | ||
| AI-Powered Answers | ||
| AI-Powered Self-Service | ||
| Automated Translation | ||
| FAQ Translation - Language AI | ||
| Intent Classification | ||
| Language AI Translation | ||
| Smart FAQ | ||
| Smart Intents |
Analytics (7 vs 0)
| Feature | Helpshift | tawk.to |
|---|---|---|
| Analytics API | ||
| Built-in Reporting | ||
| Custom Reports | ||
| Customer Service Analytics | ||
| Customizable Reports | ||
| Real-Time Monitoring | ||
| Real-Time Operations Dashboard |
Analytics & Monitoring (0 vs 6)
| Feature | Helpshift | tawk.to |
|---|---|---|
| Geo IP Tracking | ||
| Real-Time Monitoring | ||
| Track Engagement | ||
| Track Sentiment | ||
| Visitor Activity Tracking | ||
| Visitor Information |
Automation (3 vs 2)
| Feature | Helpshift | tawk.to |
|---|---|---|
| Automated Triggers | ||
| Custom Bots & Automation | ||
| Issue Automation | ||
| SLA Management | ||
| Scheduler |
CRM (0 vs 1)
| Feature | Helpshift | tawk.to |
|---|---|---|
| CRM |
Channels (10 vs 0)
| Feature | Helpshift | tawk.to |
|---|---|---|
| Console Support | ||
| Discord Integration | ||
| Email & Webform Support | ||
| Facebook Integration | ||
| Mobile Native Support | ||
| PC Native Support | ||
| SMS Support | ||
| Voice Support | ||
| Web Support | ||
| WhatsApp Integration |
Commerce (0 vs 2)
| Feature | Helpshift | tawk.to |
|---|---|---|
| Conversational Commerce | ||
| In-Chat Payments |
Communication (1 vs 3)
| Feature | Helpshift | tawk.to |
|---|---|---|
| Announcements | ||
| File Transfer | ||
| Group Messaging | ||
| Video + Voice Add-on |
Communication Management (0 vs 1)
| Feature | Helpshift | tawk.to |
|---|---|---|
| Conversation History |
Content & Knowledge (0 vs 1)
| Feature | Helpshift | tawk.to |
|---|---|---|
| Knowledge Base |
Core Communication (0 vs 3)
| Feature | Helpshift | tawk.to |
|---|---|---|
| Chat Pages | ||
| Dashboard | ||
| Live Chat |
Customization (1 vs 1)
| Feature | Helpshift | tawk.to |
|---|---|---|
| Branding & Customization | ||
| Remove Branding |
Data Management (0 vs 1)
| Feature | Helpshift | tawk.to |
|---|---|---|
| Unlimited Chat History |
Developer Tools (0 vs 1)
| Feature | Helpshift | tawk.to |
|---|---|---|
| JavaScript API |
Engagement (0 vs 1)
| Feature | Helpshift | tawk.to |
|---|---|---|
| Proactive Chat Initiation |
Feedback (2 vs 0)
| Feature | Helpshift | tawk.to |
|---|---|---|
| Feedback & Survey Bots | ||
| User Feedback System |
Integration (1 vs 0)
| Feature | Helpshift | tawk.to |
|---|---|---|
| REST API |
Integrations (0 vs 1)
| Feature | Helpshift | tawk.to |
|---|---|---|
| 100+ Integrations |
Localization (0 vs 2)
| Feature | Helpshift | tawk.to |
|---|---|---|
| 27 Languages Display | ||
| 45+ Languages Support |
Messaging (3 vs 0)
| Feature | Helpshift | tawk.to |
|---|---|---|
| Async Messaging | ||
| Live Messaging | ||
| Social Messaging |
Mobile (0 vs 1)
| Feature | Helpshift | tawk.to |
|---|---|---|
| Native Mobile Apps |
Moderation (0 vs 2)
| Feature | Helpshift | tawk.to |
|---|---|---|
| Ban/Unban Visitors | ||
| Message Filtering |
Notifications (1 vs 3)
| Feature | Helpshift | tawk.to |
|---|---|---|
| Agent Alerts | ||
| Desktop Notifications | ||
| Email Notifications | ||
| Live Notifications for Agents |
Organization (0 vs 2)
| Feature | Helpshift | tawk.to |
|---|---|---|
| Conversation Tags | ||
| Departments |
Performance (0 vs 1)
| Feature | Helpshift | tawk.to |
|---|---|---|
| High Load Dashboard |
Productivity (1 vs 1)
| Feature | Helpshift | tawk.to |
|---|---|---|
| Canned Shortcuts | ||
| Quick Replies |
Reporting (0 vs 1)
| Feature | Helpshift | tawk.to |
|---|---|---|
| Detailed Reporting |
Routing (3 vs 0)
| Feature | Helpshift | tawk.to |
|---|---|---|
| Automated Agent Workload Balancing | ||
| Queue Management | ||
| Skill-Based Routing |
Security (0 vs 1)
| Feature | Helpshift | tawk.to |
|---|---|---|
| Secure Encryption |
Security & Control (0 vs 1)
| Feature | Helpshift | tawk.to |
|---|---|---|
| Domain Restriction |
Self-Service (2 vs 0)
| Feature | Helpshift | tawk.to |
|---|---|---|
| FAQ Management | ||
| Help Center |
Services (6 vs 0)
| Feature | Helpshift | tawk.to |
|---|---|---|
| Community Management | ||
| Content Moderation | ||
| Dedicated Human Support Specialists | ||
| Managed Services | ||
| Professional Services | ||
| VIP Engagement & Growth |
Support (5 vs 0)
| Feature | Helpshift | tawk.to |
|---|---|---|
| 24/7 Support | ||
| Guided Onboarding | ||
| Knowledge Base | ||
| SLA Support | ||
| Self-Serve Onboarding |
Support Management (0 vs 1)
| Feature | Helpshift | tawk.to |
|---|---|---|
| Ticketing System |
Support Tools (0 vs 1)
| Feature | Helpshift | tawk.to |
|---|---|---|
| Screen Sharing |
Team Management (4 vs 4)
| Feature | Helpshift | tawk.to |
|---|---|---|
| Agent Aliases | ||
| Agent-to-Agent Messaging | ||
| Collaborative Notes | ||
| Custom Roles | ||
| Smart Views | ||
| Tag & Assign Conversations | ||
| Team Roles & Permissions | ||
| Unlimited Agents |
Ticketing (1 vs 0)
| Feature | Helpshift | tawk.to |
|---|---|---|
| Unified Ticketing Dashboard |
UI Customization (0 vs 3)
| Feature | Helpshift | tawk.to |
|---|---|---|
| Attention Bubble | ||
| Custom Tabs | ||
| Customizable Widgets |
User Experience (0 vs 2)
| Feature | Helpshift | tawk.to |
|---|---|---|
| 1880+ Emoji Support | ||
| Message Sneak-Peek |
Unique Features
Only in Helpshift (61)
AI Agent Copilot
AI Compose
AI Reply
AI Sentiment Analysis
AI Summary
AI-Powered Answers
AI-Powered Self-Service
FAQ Translation - Language AI
Intent Classification
Language AI Translation
Smart FAQ
Smart Intents
Analytics API
Built-in Reporting
Custom Reports
Customer Service Analytics
Customizable Reports
Real-Time Operations Dashboard
Custom Bots & Automation
Issue Automation
+ 41 more unique features
Only in tawk.to (50)
AI Agent
Automated Translation
Geo IP Tracking
Track Engagement
Track Sentiment
Visitor Activity Tracking
Visitor Information
Automated Triggers
Scheduler
Conversational Commerce
In-Chat Payments
File Transfer
Group Messaging
Video + Voice Add-on
Conversation History
Chat Pages
Dashboard
Live Chat
CRM
Remove Branding
+ 30 more unique features
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