Helpshift vs Stonly
Side-by-side comparison of features, pricing, and integrations.
Quick Verdict
Helpshift offers more features (63 vs 45) and fewer integrations (6 vs 10). Starting price: Helpshift at $50/mo vs Stonly at Contact Sales. Helpshift has 62 unique features while Stonly has 44 unique features, with 1 features in common.
| Helpshift | Stonly | |
|---|---|---|
| Category | Customer Support | Customer Support |
| Total Features | 63 | 45 |
| AI-Powered Features | 17 | 3 |
| Starting Price | $50/mo | Contact Sales |
| Pricing Tiers | 4 | 2 |
| Integrations | 6 | 10 |
| Shared Features | 1 | |
| Shared Integrations | 0 | |
| Data Quality | 90% | 85% |
Feature Comparison by Category
AI (12 vs 2)
| Feature | Helpshift | Stonly |
|---|---|---|
| AI Agent Assist | ||
| AI Agent Copilot | ||
| AI Answers | ||
| AI Compose | ||
| AI Reply | ||
| AI Sentiment Analysis | ||
| AI Summary | ||
| AI-Powered Answers | ||
| AI-Powered Self-Service | ||
| FAQ Translation - Language AI | ||
| Intent Classification | ||
| Language AI Translation | ||
| Smart FAQ | ||
| Smart Intents |
Analytics (7 vs 7)
| Feature | Helpshift | Stonly |
|---|---|---|
| Analytics API | ||
| Built-in Reporting | ||
| Content Health | ||
| Custom Reporting | ||
| Custom Reports | ||
| Customer Service Analytics | ||
| Customizable Reports | ||
| Feedback | ||
| Full-path Analytics | ||
| Pageview Analytics | ||
| Real-Time Monitoring | ||
| Real-Time Operations Dashboard | ||
| Surveys | ||
| User-level Analytics |
Automation (3 vs 2)
| Feature | Helpshift | Stonly |
|---|---|---|
| Custom Bots & Automation | ||
| Issue Automation | ||
| SLA Management | ||
| Unlimited Triggers | ||
| Workflow Editor |
Channels (10 vs 0)
| Feature | Helpshift | Stonly |
|---|---|---|
| Console Support | ||
| Discord Integration | ||
| Email & Webform Support | ||
| Facebook Integration | ||
| Mobile Native Support | ||
| PC Native Support | ||
| SMS Support | ||
| Voice Support | ||
| Web Support | ||
| WhatsApp Integration |
Collaboration (0 vs 1)
| Feature | Helpshift | Stonly |
|---|---|---|
| Collaboration Tools |
Communication (1 vs 0)
| Feature | Helpshift | Stonly |
|---|---|---|
| Announcements |
Content Creation (0 vs 9)
| Feature | Helpshift | Stonly |
|---|---|---|
| Attach Files to Guides | ||
| Checklists | ||
| Code Blocks | ||
| Contact Forms | ||
| Guided Tours | ||
| Interactive Guides | ||
| Multimedia Editor | ||
| Templates | ||
| WYSIWYG Editor |
Content Management (0 vs 9)
| Feature | Helpshift | Stonly |
|---|---|---|
| Knowledge Base | ||
| Metadata | ||
| Modules | ||
| Reusable Snippets | ||
| Review Flows | ||
| Scheduled Publishing | ||
| Tagging | ||
| Versioning | ||
| View Management |
Customization (1 vs 3)
| Feature | Helpshift | Stonly |
|---|---|---|
| Branding & Customization | ||
| Custom Design | ||
| In-guide Variables | ||
| White Label Options |
Deployment (0 vs 1)
| Feature | Helpshift | Stonly |
|---|---|---|
| The Widget |
Export (0 vs 1)
| Feature | Helpshift | Stonly |
|---|---|---|
| Export Guides as PDF |
Feedback (2 vs 0)
| Feature | Helpshift | Stonly |
|---|---|---|
| Feedback & Survey Bots | ||
| User Feedback System |
Integration (1 vs 2)
| Feature | Helpshift | Stonly |
|---|---|---|
| API Access | ||
| Content Migration | ||
| REST API |
Localization (0 vs 1)
| Feature | Helpshift | Stonly |
|---|---|---|
| Auto-Translate |
Messaging (3 vs 0)
| Feature | Helpshift | Stonly |
|---|---|---|
| Async Messaging | ||
| Live Messaging | ||
| Social Messaging |
Notifications (1 vs 0)
| Feature | Helpshift | Stonly |
|---|---|---|
| Live Notifications for Agents |
Optimization (0 vs 1)
| Feature | Helpshift | Stonly |
|---|---|---|
| SEO Optimization |
Productivity (1 vs 0)
| Feature | Helpshift | Stonly |
|---|---|---|
| Quick Replies |
Routing (3 vs 0)
| Feature | Helpshift | Stonly |
|---|---|---|
| Automated Agent Workload Balancing | ||
| Queue Management | ||
| Skill-Based Routing |
Security (0 vs 3)
| Feature | Helpshift | Stonly |
|---|---|---|
| Access Rights | ||
| Advanced Team Rights Management | ||
| SSO |
Self-Service (2 vs 0)
| Feature | Helpshift | Stonly |
|---|---|---|
| FAQ Management | ||
| Help Center |
Services (6 vs 0)
| Feature | Helpshift | Stonly |
|---|---|---|
| Community Management | ||
| Content Moderation | ||
| Dedicated Human Support Specialists | ||
| Managed Services | ||
| Professional Services | ||
| VIP Engagement & Growth |
Support (5 vs 2)
| Feature | Helpshift | Stonly |
|---|---|---|
| 24/7 Support | ||
| Dedicated Customer Success | ||
| Guided Onboarding | ||
| Knowledge Base | ||
| Priority Support | ||
| SLA Support | ||
| Self-Serve Onboarding |
Targeting (0 vs 1)
| Feature | Helpshift | Stonly |
|---|---|---|
| Content Segmentation |
Team Management (4 vs 0)
| Feature | Helpshift | Stonly |
|---|---|---|
| Collaborative Notes | ||
| Custom Roles | ||
| Smart Views | ||
| Team Roles & Permissions |
Ticketing (1 vs 0)
| Feature | Helpshift | Stonly |
|---|---|---|
| Unified Ticketing Dashboard |
Unique Features
Only in Helpshift (62)
AI Agent Copilot
AI Compose
AI Reply
AI Sentiment Analysis
AI Summary
AI-Powered Answers
AI-Powered Self-Service
FAQ Translation - Language AI
Intent Classification
Language AI Translation
Smart FAQ
Smart Intents
Analytics API
Built-in Reporting
Custom Reports
Customer Service Analytics
Customizable Reports
Real-Time Monitoring
Real-Time Operations Dashboard
Custom Bots & Automation
+ 42 more unique features
Only in Stonly (44)
AI Agent Assist
AI Answers
Content Health
Custom Reporting
Feedback
Full-path Analytics
Pageview Analytics
Surveys
User-level Analytics
Unlimited Triggers
Workflow Editor
Collaboration Tools
Attach Files to Guides
Checklists
Code Blocks
Contact Forms
Guided Tours
Interactive Guides
Multimedia Editor
Templates
+ 24 more unique features
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