Helpshift vs Smartsupp
Side-by-side comparison of features, pricing, and integrations.
Quick Verdict
Helpshift offers more features (63 vs 46). Starting price: Helpshift at $50/mo vs Smartsupp at $14/mo. Helpshift has 63 unique features while Smartsupp has 46 unique features, with 0 features in common.
| Helpshift | Smartsupp | |
|---|---|---|
| Category | Customer Support | Customer Support |
| Total Features | 63 | 46 |
| AI-Powered Features | 17 | 10 |
| Starting Price | $50/mo | $14/mo |
| Pricing Tiers | 4 | 5 |
| Integrations | 6 | 6 |
| Shared Features | 0 | |
| Shared Integrations | 1 | |
| Data Quality | 90% | 80% |
Feature Comparison by Category
AI (12 vs 10)
| Feature | Helpshift | Smartsupp |
|---|---|---|
| AI Agent Copilot | ||
| AI Compose | ||
| AI Engage | ||
| AI Reply | ||
| AI Sentiment Analysis | ||
| AI Summary | ||
| AI-Powered Answers | ||
| AI-Powered Self-Service | ||
| Customizable AI Identity | ||
| FAQ Answering | ||
| FAQ Translation - Language AI | ||
| Intent Classification | ||
| Language AI Translation | ||
| Mira AI Shopping Assistant | ||
| Multi-Language Support |
Analytics (7 vs 7)
| Feature | Helpshift | Smartsupp |
|---|---|---|
| Analytics API | ||
| Basic Statistics | ||
| Basic Visitor Info | ||
| Built-in Reporting | ||
| Conversation History | ||
| Custom Reports | ||
| Customer Satisfaction Rating | ||
| Customer Service Analytics | ||
| Customizable Reports | ||
| Detailed Team Statistics | ||
| Detailed Visitor Info via API | ||
| Real-Time Monitoring | ||
| Real-Time Operations Dashboard | ||
| Visitor Insights |
Automation (3 vs 8)
| Feature | Helpshift | Smartsupp |
|---|---|---|
| Automatic Messages | ||
| Automatic Segmentation | ||
| Chatbot Flows | ||
| Chatbots | ||
| Custom Bots & Automation | ||
| Handover to Human Operator | ||
| Issue Automation | ||
| Message Automation | ||
| Multi-Language Chatbots | ||
| Office Hours | ||
| SLA Management |
Billing (0 vs 1)
| Feature | Helpshift | Smartsupp |
|---|---|---|
| Payment via Wire Transfer |
Channels (10 vs 0)
| Feature | Helpshift | Smartsupp |
|---|---|---|
| Console Support | ||
| Discord Integration | ||
| Email & Webform Support | ||
| Facebook Integration | ||
| Mobile Native Support | ||
| PC Native Support | ||
| SMS Support | ||
| Voice Support | ||
| Web Support | ||
| WhatsApp Integration |
Communication (1 vs 4)
| Feature | Helpshift | Smartsupp |
|---|---|---|
| Announcements | ||
| Customizable Chat Widget | ||
| File Sharing | ||
| Live Chat | ||
| Multichannel Support |
Customization (1 vs 1)
| Feature | Helpshift | Smartsupp |
|---|---|---|
| Advanced Branding Options | ||
| Branding & Customization |
Feedback (2 vs 0)
| Feature | Helpshift | Smartsupp |
|---|---|---|
| Feedback & Survey Bots | ||
| User Feedback System |
Integration (1 vs 1)
| Feature | Helpshift | Smartsupp |
|---|---|---|
| API & Data Exports | ||
| REST API |
Management (0 vs 7)
| Feature | Helpshift | Smartsupp |
|---|---|---|
| Block Visitor | ||
| Chat Assignment | ||
| Multiple Websites Support | ||
| Team Management | ||
| Teams of Agents | ||
| Unified Dashboard | ||
| User Roles |
Messaging (3 vs 0)
| Feature | Helpshift | Smartsupp |
|---|---|---|
| Async Messaging | ||
| Live Messaging | ||
| Social Messaging |
Notification (0 vs 1)
| Feature | Helpshift | Smartsupp |
|---|---|---|
| Desktop Notifications |
Notifications (1 vs 0)
| Feature | Helpshift | Smartsupp |
|---|---|---|
| Live Notifications for Agents |
Organization (0 vs 1)
| Feature | Helpshift | Smartsupp |
|---|---|---|
| Segmentation with Tags |
Productivity (1 vs 2)
| Feature | Helpshift | Smartsupp |
|---|---|---|
| Personal Shortcuts | ||
| Quick Replies | ||
| Team Shortcuts |
Routing (3 vs 0)
| Feature | Helpshift | Smartsupp |
|---|---|---|
| Automated Agent Workload Balancing | ||
| Queue Management | ||
| Skill-Based Routing |
Sales (0 vs 2)
| Feature | Helpshift | Smartsupp |
|---|---|---|
| Lead Collection and Export | ||
| Lead Generation |
Self-Service (2 vs 0)
| Feature | Helpshift | Smartsupp |
|---|---|---|
| FAQ Management | ||
| Help Center |
Services (6 vs 0)
| Feature | Helpshift | Smartsupp |
|---|---|---|
| Community Management | ||
| Content Moderation | ||
| Dedicated Human Support Specialists | ||
| Managed Services | ||
| Professional Services | ||
| VIP Engagement & Growth |
Support (5 vs 1)
| Feature | Helpshift | Smartsupp |
|---|---|---|
| 24/7 Support | ||
| Dedicated Account Manager | ||
| Guided Onboarding | ||
| Knowledge Base | ||
| SLA Support | ||
| Self-Serve Onboarding |
Team Management (4 vs 0)
| Feature | Helpshift | Smartsupp |
|---|---|---|
| Collaborative Notes | ||
| Custom Roles | ||
| Smart Views | ||
| Team Roles & Permissions |
Ticketing (1 vs 0)
| Feature | Helpshift | Smartsupp |
|---|---|---|
| Unified Ticketing Dashboard |
Unique Features
Only in Helpshift (63)
AI Agent Copilot
AI Compose
AI Reply
AI Sentiment Analysis
AI Summary
AI-Powered Answers
AI-Powered Self-Service
FAQ Translation - Language AI
Intent Classification
Language AI Translation
Smart FAQ
Smart Intents
Analytics API
Built-in Reporting
Custom Reports
Customer Service Analytics
Customizable Reports
Real-Time Monitoring
Real-Time Operations Dashboard
Custom Bots & Automation
+ 43 more unique features
Only in Smartsupp (46)
AI Engage
Customizable AI Identity
FAQ Answering
Mira AI Shopping Assistant
Multi-Language Support
Product Feed Integration
Product Recommendations
Text Content Support
Tone of Voice Customization
Website Scraping
Basic Statistics
Basic Visitor Info
Conversation History
Customer Satisfaction Rating
Detailed Team Statistics
Detailed Visitor Info via API
Visitor Insights
Automatic Messages
Automatic Segmentation
Chatbot Flows
+ 26 more unique features
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