Helpshift vs Pure Chat
Side-by-side comparison of features, pricing, and integrations.
Quick Verdict
Helpshift offers more features (63 vs 28) and more integrations (6 vs 1). Starting price: Helpshift at $50/mo vs Pure Chat at $49/mo. Helpshift has 63 unique features while Pure Chat has 28 unique features, with 0 features in common.
| Helpshift | Pure Chat | |
|---|---|---|
| Category | Customer Support | Customer Support |
| Total Features | 63 | 28 |
| AI-Powered Features | 17 | 0 |
| Starting Price | $50/mo | $49/mo |
| Pricing Tiers | 4 | 3 |
| Integrations | 6 | 1 |
| Shared Features | 0 | |
| Shared Integrations | 0 | |
| Data Quality | 90% | 60% |
Feature Comparison by Category
AI (12 vs 0)
| Feature | Helpshift | Pure Chat |
|---|---|---|
| AI Agent Copilot | ||
| AI Compose | ||
| AI Reply | ||
| AI Sentiment Analysis | ||
| AI Summary | ||
| AI-Powered Answers | ||
| AI-Powered Self-Service | ||
| FAQ Translation - Language AI | ||
| Intent Classification | ||
| Language AI Translation | ||
| Smart FAQ | ||
| Smart Intents |
Analytics (7 vs 4)
| Feature | Helpshift | Pure Chat |
|---|---|---|
| Analytics API | ||
| Built-in Reporting | ||
| CSV Exports | ||
| Comprehensive Account Statistics and Reports | ||
| Custom Reports | ||
| Customer Service Analytics | ||
| Customizable Reports | ||
| Real-Time Monitoring | ||
| Real-Time Operations Dashboard | ||
| Realtime Analytics | ||
| Visitor Tracking |
Automation (3 vs 1)
| Feature | Helpshift | Pure Chat |
|---|---|---|
| Custom Bots & Automation | ||
| Issue Automation | ||
| SLA Management | ||
| Trigger-Based Actions and Alerts |
Channels (10 vs 0)
| Feature | Helpshift | Pure Chat |
|---|---|---|
| Console Support | ||
| Discord Integration | ||
| Email & Webform Support | ||
| Facebook Integration | ||
| Mobile Native Support | ||
| PC Native Support | ||
| SMS Support | ||
| Voice Support | ||
| Web Support | ||
| WhatsApp Integration |
Collaboration (0 vs 1)
| Feature | Helpshift | Pure Chat |
|---|---|---|
| File Transfer |
Communication (1 vs 0)
| Feature | Helpshift | Pure Chat |
|---|---|---|
| Announcements |
Core (0 vs 1)
| Feature | Helpshift | Pure Chat |
|---|---|---|
| Live Chat Widget |
Customization (1 vs 3)
| Feature | Helpshift | Pure Chat |
|---|---|---|
| Advanced Widget Customization | ||
| Branding & Customization | ||
| Chat Widget Customization | ||
| Customize Chat Widget with Images |
Feedback (2 vs 0)
| Feature | Helpshift | Pure Chat |
|---|---|---|
| Feedback & Survey Bots | ||
| User Feedback System |
Forms (0 vs 2)
| Feature | Helpshift | Pure Chat |
|---|---|---|
| Email Form When Unavailable | ||
| Pre-Chat Info Form |
History & Reporting (0 vs 2)
| Feature | Helpshift | Pure Chat |
|---|---|---|
| Chat Transcripts | ||
| Unlimited Chat History |
Information (0 vs 1)
| Feature | Helpshift | Pure Chat |
|---|---|---|
| Show Your Location |
Integration (1 vs 2)
| Feature | Helpshift | Pure Chat |
|---|---|---|
| Engagement Hub | ||
| Integrations | ||
| REST API |
Management (0 vs 2)
| Feature | Helpshift | Pure Chat |
|---|---|---|
| Operator Availability Schedules | ||
| Operator Dashboard |
Messaging (3 vs 0)
| Feature | Helpshift | Pure Chat |
|---|---|---|
| Async Messaging | ||
| Live Messaging | ||
| Social Messaging |
Mobile (0 vs 2)
| Feature | Helpshift | Pure Chat |
|---|---|---|
| Mobile-Optimized Chat Widget | ||
| iOS and Android Mobile Apps |
Notifications (1 vs 2)
| Feature | Helpshift | Pure Chat |
|---|---|---|
| Chat Notifications | ||
| Live Notifications for Agents | ||
| SMS Notifications |
Productivity (1 vs 1)
| Feature | Helpshift | Pure Chat |
|---|---|---|
| Canned Responses | ||
| Quick Replies |
Routing (3 vs 0)
| Feature | Helpshift | Pure Chat |
|---|---|---|
| Automated Agent Workload Balancing | ||
| Queue Management | ||
| Skill-Based Routing |
Security (0 vs 2)
| Feature | Helpshift | Pure Chat |
|---|---|---|
| SSL Security | ||
| Security Roles |
Self-Service (2 vs 0)
| Feature | Helpshift | Pure Chat |
|---|---|---|
| FAQ Management | ||
| Help Center |
Services (6 vs 0)
| Feature | Helpshift | Pure Chat |
|---|---|---|
| Community Management | ||
| Content Moderation | ||
| Dedicated Human Support Specialists | ||
| Managed Services | ||
| Professional Services | ||
| VIP Engagement & Growth |
Social Media (0 vs 1)
| Feature | Helpshift | Pure Chat |
|---|---|---|
| Show Twitter Feed |
Support (5 vs 0)
| Feature | Helpshift | Pure Chat |
|---|---|---|
| 24/7 Support | ||
| Guided Onboarding | ||
| Knowledge Base | ||
| SLA Support | ||
| Self-Serve Onboarding |
Team Management (4 vs 0)
| Feature | Helpshift | Pure Chat |
|---|---|---|
| Collaborative Notes | ||
| Custom Roles | ||
| Smart Views | ||
| Team Roles & Permissions |
Ticketing (1 vs 0)
| Feature | Helpshift | Pure Chat |
|---|---|---|
| Unified Ticketing Dashboard |
Visitor Intelligence (0 vs 1)
| Feature | Helpshift | Pure Chat |
|---|---|---|
| Visitor Information & Location Details |
Unique Features
Only in Helpshift (63)
AI Agent Copilot
AI Compose
AI Reply
AI Sentiment Analysis
AI Summary
AI-Powered Answers
AI-Powered Self-Service
FAQ Translation - Language AI
Intent Classification
Language AI Translation
Smart FAQ
Smart Intents
Analytics API
Built-in Reporting
Custom Reports
Customer Service Analytics
Customizable Reports
Real-Time Monitoring
Real-Time Operations Dashboard
Custom Bots & Automation
+ 43 more unique features
Only in Pure Chat (28)
Comprehensive Account Statistics and Reports
CSV Exports
Realtime Analytics
Visitor Tracking
Trigger-Based Actions and Alerts
File Transfer
Live Chat Widget
Advanced Widget Customization
Chat Widget Customization
Customize Chat Widget with Images
Email Form When Unavailable
Pre-Chat Info Form
Chat Transcripts
Unlimited Chat History
Show Your Location
Engagement Hub
Integrations
Operator Availability Schedules
Operator Dashboard
iOS and Android Mobile Apps
+ 8 more unique features
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