Helpshift vs LiveChat
Side-by-side comparison of features, pricing, and integrations.
Quick Verdict
Helpshift offers fewer features (63 vs 80) and fewer integrations (6 vs 12). Starting price: Helpshift at $50/mo vs LiveChat at $25/mo. Helpshift has 62 unique features while LiveChat has 79 unique features, with 1 features in common.
| Helpshift | LiveChat | |
|---|---|---|
| Category | Customer Support | Customer Support |
| Total Features | 63 | 80 |
| AI-Powered Features | 17 | 10 |
| Starting Price | $50/mo | $25/mo |
| Pricing Tiers | 4 | 4 |
| Integrations | 6 | 12 |
| Shared Features | 1 | |
| Shared Integrations | 1 | |
| Data Quality | 90% | 95% |
Feature Comparison by Category
AI (12 vs 7)
| Feature | Helpshift | LiveChat |
|---|---|---|
| AI Agent Copilot | ||
| AI Compose | ||
| AI Reply | ||
| AI Sentiment Analysis | ||
| AI Summary | ||
| AI-Powered Answers | ||
| AI-Powered Self-Service | ||
| Chat Summary | ||
| Copilot - AI Assistant | ||
| FAQ Translation - Language AI | ||
| Intent Classification | ||
| Language AI Translation | ||
| Reply Suggestions | ||
| Sentiment Analysis | ||
| Smart FAQ |
API & Integration (0 vs 6)
| Feature | Helpshift | LiveChat |
|---|---|---|
| Chat API | ||
| Chat Widget JS API | ||
| Customer SDK | ||
| LiveChat APIs | ||
| Reports API | ||
| Webhooks |
Analytics (7 vs 0)
| Feature | Helpshift | LiveChat |
|---|---|---|
| Analytics API | ||
| Built-in Reporting | ||
| Custom Reports | ||
| Customer Service Analytics | ||
| Customizable Reports | ||
| Real-Time Monitoring | ||
| Real-Time Operations Dashboard |
Automation (3 vs 2)
| Feature | Helpshift | LiveChat |
|---|---|---|
| ChatBot | ||
| Custom Bots & Automation | ||
| Issue Automation | ||
| Recurring Campaigns | ||
| SLA Management |
Channels (10 vs 0)
| Feature | Helpshift | LiveChat |
|---|---|---|
| Console Support | ||
| Discord Integration | ||
| Email & Webform Support | ||
| Facebook Integration | ||
| Mobile Native Support | ||
| PC Native Support | ||
| SMS Support | ||
| Voice Support | ||
| Web Support | ||
| WhatsApp Integration |
Chat Tools (0 vs 14)
| Feature | Helpshift | LiveChat |
|---|---|---|
| Canned Responses | ||
| Chat Archives | ||
| Chat History | ||
| Chat Ratings | ||
| Chat Tags | ||
| Chat Transcripts | ||
| Chat Transfer | ||
| Direct Chat Link | ||
| File Sharing | ||
| Inactivity Messages | ||
| Live Chat Widget | ||
| Message Sneak-Peek | ||
| Notifications | ||
| Rich Messages |
Communication (1 vs 0)
| Feature | Helpshift | LiveChat |
|---|---|---|
| Announcements |
Customer Engagement (0 vs 5)
| Feature | Helpshift | LiveChat |
|---|---|---|
| Chat Buttons | ||
| Eye-Catchers | ||
| Routing Rules | ||
| Targeted Messages | ||
| Visitor Tracking |
Customization (1 vs 4)
| Feature | Helpshift | LiveChat |
|---|---|---|
| Accessibility | ||
| Agent Profiles | ||
| Branding & Customization | ||
| Chat Widget Customization | ||
| Language Support |
Feedback (2 vs 0)
| Feature | Helpshift | LiveChat |
|---|---|---|
| Feedback & Survey Bots | ||
| User Feedback System |
Integration (1 vs 0)
| Feature | Helpshift | LiveChat |
|---|---|---|
| REST API |
Messaging (3 vs 0)
| Feature | Helpshift | LiveChat |
|---|---|---|
| Async Messaging | ||
| Live Messaging | ||
| Social Messaging |
Messaging Channels (0 vs 10)
| Feature | Helpshift | LiveChat |
|---|---|---|
| Apple Messages for Business | ||
| Chat Page | ||
| Email Integration | ||
| Facebook Messenger Integration | ||
| In-Chat Voice, Video & Screen-Sharing | ||
| Instagram Integration | ||
| Mobile Apps Integration | ||
| SMS | ||
| WhatsApp Integration | ||
| X (Twitter) Integration |
Notifications (1 vs 0)
| Feature | Helpshift | LiveChat |
|---|---|---|
| Live Notifications for Agents |
Productivity (1 vs 0)
| Feature | Helpshift | LiveChat |
|---|---|---|
| Quick Replies |
Reporting & Analytics (0 vs 9)
| Feature | Helpshift | LiveChat |
|---|---|---|
| Advanced Reporting | ||
| Agent Reports | ||
| Chat Reports | ||
| Customer Reports | ||
| Data Export | ||
| Data Summary | ||
| Ecommerce Reports | ||
| On-Demand Reporting | ||
| Reports & Analytics |
Routing (3 vs 0)
| Feature | Helpshift | LiveChat |
|---|---|---|
| Automated Agent Workload Balancing | ||
| Queue Management | ||
| Skill-Based Routing |
Sales & Ecommerce (0 vs 6)
| Feature | Helpshift | LiveChat |
|---|---|---|
| Customer Data | ||
| Ecommerce Integrations | ||
| Goals & Sales Tracker | ||
| Pre-set Messages | ||
| Product Cards | ||
| Sales Tracker |
Security (0 vs 8)
| Feature | Helpshift | LiveChat |
|---|---|---|
| Access Restriction | ||
| Credit Card Masking | ||
| Data Storage | ||
| Encryption | ||
| Google Login | ||
| HIPAA Compliance | ||
| Single Sign-On (SSO) | ||
| Visitor Banning |
Self-Service (2 vs 0)
| Feature | Helpshift | LiveChat |
|---|---|---|
| FAQ Management | ||
| Help Center |
Services (6 vs 0)
| Feature | Helpshift | LiveChat |
|---|---|---|
| Community Management | ||
| Content Moderation | ||
| Dedicated Human Support Specialists | ||
| Managed Services | ||
| Professional Services | ||
| VIP Engagement & Growth |
Support (5 vs 0)
| Feature | Helpshift | LiveChat |
|---|---|---|
| 24/7 Support | ||
| Guided Onboarding | ||
| Knowledge Base | ||
| SLA Support | ||
| Self-Serve Onboarding |
Team Management (4 vs 9)
| Feature | Helpshift | LiveChat |
|---|---|---|
| Agent Accounts | ||
| Agent Roles | ||
| Availability | ||
| Chat Assignment | ||
| Chat Limit | ||
| Chat Supervision | ||
| Collaborative Notes | ||
| Custom Roles | ||
| Groups | ||
| Smart Views | ||
| Staffing Prediction | ||
| Team Roles & Permissions | ||
| Work Scheduler |
Ticketing (1 vs 0)
| Feature | Helpshift | LiveChat |
|---|---|---|
| Unified Ticketing Dashboard |
Unique Features
Only in Helpshift (62)
AI Agent Copilot
AI Compose
AI Reply
AI Sentiment Analysis
AI Summary
AI-Powered Answers
AI-Powered Self-Service
FAQ Translation - Language AI
Intent Classification
Language AI Translation
Smart FAQ
Smart Intents
Analytics API
Built-in Reporting
Custom Reports
Customer Service Analytics
Customizable Reports
Real-Time Monitoring
Real-Time Operations Dashboard
Custom Bots & Automation
+ 42 more unique features
Only in LiveChat (79)
Chat Summary
Copilot - AI Assistant
Reply Suggestions
Sentiment Analysis
Tag Suggestions
Text Enhancement
Text Intelligence
Chat API
Chat Widget JS API
Customer SDK
LiveChat APIs
Reports API
Webhooks
ChatBot
Recurring Campaigns
Canned Responses
Chat Archives
Chat History
Chat Ratings
Chat Tags
+ 59 more unique features
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