Helpshift vs Kayako
Side-by-side comparison of features, pricing, and integrations.
Quick Verdict
Helpshift offers more features (63 vs 42) and fewer integrations (6 vs 30). Starting price: Helpshift at $50/mo vs Kayako at $35/mo. Helpshift has 60 unique features while Kayako has 39 unique features, with 3 features in common.
| Helpshift | Kayako | |
|---|---|---|
| Category | Customer Support | Customer Support |
| Total Features | 63 | 42 |
| AI-Powered Features | 17 | 3 |
| Starting Price | $50/mo | $35/mo |
| Pricing Tiers | 4 | 4 |
| Integrations | 6 | 30 |
| Shared Features | 3 | |
| Shared Integrations | 1 | |
| Data Quality | 90% | 71% |
Feature Comparison by Category
AI (12 vs 0)
| Feature | Helpshift | Kayako |
|---|---|---|
| AI Agent Copilot | ||
| AI Compose | ||
| AI Reply | ||
| AI Sentiment Analysis | ||
| AI Summary | ||
| AI-Powered Answers | ||
| AI-Powered Self-Service | ||
| FAQ Translation - Language AI | ||
| Intent Classification | ||
| Language AI Translation | ||
| Smart FAQ | ||
| Smart Intents |
Analytics (7 vs 4)
| Feature | Helpshift | Kayako |
|---|---|---|
| Analytics API | ||
| Built-in Reporting | ||
| CSAT Surveys | ||
| Chat Ratings | ||
| Custom Reports | ||
| Customer Service Analytics | ||
| Customizable Reports | ||
| Real-Time Monitoring | ||
| Real-Time Operations Dashboard | ||
| Reports & Analytics | ||
| Sentiment Analysis |
Automation (3 vs 4)
| Feature | Helpshift | Kayako |
|---|---|---|
| AI-Powered Chatbot | ||
| Article Recommendations | ||
| Custom Bots & Automation | ||
| Issue Automation | ||
| Macros | ||
| SLA Management | ||
| Workflow Builder |
Channels (10 vs 0)
| Feature | Helpshift | Kayako |
|---|---|---|
| Console Support | ||
| Discord Integration | ||
| Email & Webform Support | ||
| Facebook Integration | ||
| Mobile Native Support | ||
| PC Native Support | ||
| SMS Support | ||
| Voice Support | ||
| Web Support | ||
| WhatsApp Integration |
Communication (1 vs 12)
| Feature | Helpshift | Kayako |
|---|---|---|
| Announcements | ||
| Chat Pre-Chat Forms | ||
| Chat Transfer | ||
| Co-browsing | ||
| Live Chat | ||
| Multi-Channel Support | ||
| Offline Messages | ||
| Proactive Invitations | ||
| Social Media Integration | ||
| Typing Indicators | ||
| Video Chat | ||
| Visitor Monitoring | ||
| WhatsApp Integration |
Customization (1 vs 1)
| Feature | Helpshift | Kayako |
|---|---|---|
| Branding & Customization | ||
| Custom Branding |
Feedback (2 vs 0)
| Feature | Helpshift | Kayako |
|---|---|---|
| Feedback & Survey Bots | ||
| User Feedback System |
Integration (1 vs 2)
| Feature | Helpshift | Kayako |
|---|---|---|
| API Access | ||
| REST API | ||
| Webhooks |
Messaging (3 vs 0)
| Feature | Helpshift | Kayako |
|---|---|---|
| Async Messaging | ||
| Live Messaging | ||
| Social Messaging |
Notifications (1 vs 0)
| Feature | Helpshift | Kayako |
|---|---|---|
| Live Notifications for Agents |
Productivity (1 vs 5)
| Feature | Helpshift | Kayako |
|---|---|---|
| Bulk Actions | ||
| Canned Responses | ||
| Collision Detection | ||
| Mobile App | ||
| Quick Replies | ||
| Search & Filters |
Routing (3 vs 0)
| Feature | Helpshift | Kayako |
|---|---|---|
| Automated Agent Workload Balancing | ||
| Queue Management | ||
| Skill-Based Routing |
Security (0 vs 3)
| Feature | Helpshift | Kayako |
|---|---|---|
| Audit Logs | ||
| Role-Based Access Control | ||
| Two-Factor Authentication |
Self-Service (2 vs 0)
| Feature | Helpshift | Kayako |
|---|---|---|
| FAQ Management | ||
| Help Center |
Services (6 vs 0)
| Feature | Helpshift | Kayako |
|---|---|---|
| Community Management | ||
| Content Moderation | ||
| Dedicated Human Support Specialists | ||
| Managed Services | ||
| Professional Services | ||
| VIP Engagement & Growth |
Support (5 vs 0)
| Feature | Helpshift | Kayako |
|---|---|---|
| 24/7 Support | ||
| Guided Onboarding | ||
| Knowledge Base | ||
| SLA Support | ||
| Self-Serve Onboarding |
Support Management (0 vs 11)
| Feature | Helpshift | Kayako |
|---|---|---|
| Agent Groups | ||
| Community Forum | ||
| Custom Fields | ||
| Customer Profiles | ||
| Email Forwarding | ||
| Help Desk | ||
| Internal Notes | ||
| Knowledge Base | ||
| SLA Management | ||
| Self-Service Portal | ||
| Ticket Assignment |
Team Management (4 vs 0)
| Feature | Helpshift | Kayako |
|---|---|---|
| Collaborative Notes | ||
| Custom Roles | ||
| Smart Views | ||
| Team Roles & Permissions |
Ticketing (1 vs 0)
| Feature | Helpshift | Kayako |
|---|---|---|
| Unified Ticketing Dashboard |
Unique Features
Only in Helpshift (60)
AI Agent Copilot
AI Compose
AI Reply
AI Sentiment Analysis
AI Summary
AI-Powered Answers
AI-Powered Self-Service
FAQ Translation - Language AI
Intent Classification
Language AI Translation
Smart FAQ
Smart Intents
Analytics API
Built-in Reporting
Custom Reports
Customer Service Analytics
Customizable Reports
Real-Time Monitoring
Real-Time Operations Dashboard
Custom Bots & Automation
+ 40 more unique features
Only in Kayako (39)
Chat Ratings
CSAT Surveys
Reports & Analytics
Sentiment Analysis
AI-Powered Chatbot
Article Recommendations
Macros
Workflow Builder
Chat Pre-Chat Forms
Chat Transfer
Co-browsing
Live Chat
Multi-Channel Support
Offline Messages
Proactive Invitations
Social Media Integration
Typing Indicators
Video Chat
Visitor Monitoring
Custom Branding
+ 19 more unique features
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