Helpshift vs JivoChat
Side-by-side comparison of features, pricing, and integrations.
Quick Verdict
Helpshift offers fewer features (63 vs 64) and fewer integrations (6 vs 15). Starting price: Helpshift at $50/mo vs JivoChat at $28/mo. Helpshift has 62 unique features while JivoChat has 63 unique features, with 1 features in common.
| Helpshift | JivoChat | |
|---|---|---|
| Category | Customer Support | Customer Support |
| Total Features | 63 | 64 |
| AI-Powered Features | 17 | 5 |
| Starting Price | $50/mo | $28/mo |
| Pricing Tiers | 4 | 4 |
| Integrations | 6 | 15 |
| Shared Features | 1 | |
| Shared Integrations | 1 | |
| Data Quality | 90% | 95% |
Feature Comparison by Category
AI (12 vs 2)
| Feature | Helpshift | JivoChat |
|---|---|---|
| AI Agent | ||
| AI Agent Copilot | ||
| AI Assistant | ||
| AI Compose | ||
| AI Reply | ||
| AI Sentiment Analysis | ||
| AI Summary | ||
| AI-Powered Answers | ||
| AI-Powered Self-Service | ||
| FAQ Translation - Language AI | ||
| Intent Classification | ||
| Language AI Translation | ||
| Smart FAQ | ||
| Smart Intents |
Analytics (7 vs 6)
| Feature | Helpshift | JivoChat |
|---|---|---|
| Agent Activity Monitoring | ||
| Analytics API | ||
| Built-in Reporting | ||
| Custom Reports | ||
| Customer Feedback & Ratings | ||
| Customer Service Analytics | ||
| Customizable Reports | ||
| Google Analytics Integration | ||
| Marketing Statistics | ||
| Real-Time Monitoring | ||
| Real-Time Operations Dashboard | ||
| Real-time Visitor Monitoring | ||
| Visitor IP and Location Information |
Application (0 vs 3)
| Feature | Helpshift | JivoChat |
|---|---|---|
| Desktop Application | ||
| Mobile Application | ||
| Web Browser Application |
Automation (3 vs 4)
| Feature | Helpshift | JivoChat |
|---|---|---|
| Chat Distribution by Location | ||
| Chat Rescue | ||
| Chat Routing | ||
| Chatbots | ||
| Custom Bots & Automation | ||
| Issue Automation | ||
| SLA Management |
CRM (0 vs 1)
| Feature | Helpshift | JivoChat |
|---|---|---|
| JivoChat CRM |
Channels (10 vs 0)
| Feature | Helpshift | JivoChat |
|---|---|---|
| Console Support | ||
| Discord Integration | ||
| Email & Webform Support | ||
| Facebook Integration | ||
| Mobile Native Support | ||
| PC Native Support | ||
| SMS Support | ||
| Voice Support | ||
| Web Support | ||
| WhatsApp Integration |
Collaboration (0 vs 1)
| Feature | Helpshift | JivoChat |
|---|---|---|
| Multi-agent Chat Support |
Communication (1 vs 8)
| Feature | Helpshift | JivoChat |
|---|---|---|
| Announcements | ||
| Callback Feature | ||
| Email Integration | ||
| File Sharing | ||
| GIF and Emoji Support | ||
| Live Chat for Mobile Apps | ||
| Live Chat for Websites | ||
| Team Chats | ||
| Video Calls |
Customization (1 vs 2)
| Feature | Helpshift | JivoChat |
|---|---|---|
| Agent Photo Display | ||
| Branding & Customization | ||
| Customizable Chat Widget |
Data Management (0 vs 1)
| Feature | Helpshift | JivoChat |
|---|---|---|
| Chat History Storage |
Engagement (0 vs 3)
| Feature | Helpshift | JivoChat |
|---|---|---|
| Chat Buttons | ||
| Pointer Tool | ||
| Proactive Chat Invitations |
Feedback (2 vs 0)
| Feature | Helpshift | JivoChat |
|---|---|---|
| Feedback & Survey Bots | ||
| User Feedback System |
Integration (1 vs 4)
| Feature | Helpshift | JivoChat |
|---|---|---|
| Chat API | ||
| JavaScript API & Webhooks | ||
| Mobile SDK | ||
| Online Store Integration | ||
| REST API |
Lead Generation (0 vs 3)
| Feature | Helpshift | JivoChat |
|---|---|---|
| Contact Collection Forms | ||
| Offline Contact Form | ||
| Pre-chat Forms |
Management (0 vs 4)
| Feature | Helpshift | JivoChat |
|---|---|---|
| Agent Business Hours Schedule | ||
| Agent Status & Availability | ||
| Chat Transfer Between Agents | ||
| Multiple Websites Support |
Marketing (0 vs 2)
| Feature | Helpshift | JivoChat |
|---|---|---|
| Chat Campaigns | ||
| Jivo Marketing |
Messaging (3 vs 5)
| Feature | Helpshift | JivoChat |
|---|---|---|
| Apple Business Chat | ||
| Async Messaging | ||
| Live Messaging | ||
| Social Messaging | ||
| Telegram Integration | ||
| Viber Integration | ||
| Voice Messages on Telegram, Instagram and Facebook | ||
| WhatsApp Business Integration |
Notifications (1 vs 0)
| Feature | Helpshift | JivoChat |
|---|---|---|
| Live Notifications for Agents |
Organization (0 vs 2)
| Feature | Helpshift | JivoChat |
|---|---|---|
| Chat Topics | ||
| Multiple Departments |
Phone (0 vs 1)
| Feature | Helpshift | JivoChat |
|---|---|---|
| Telephony Plus |
Productivity (1 vs 4)
| Feature | Helpshift | JivoChat |
|---|---|---|
| Canned Responses | ||
| Hotkeys | ||
| Message Preview | ||
| Quick Replies | ||
| Spelling Checker |
Reporting (0 vs 1)
| Feature | Helpshift | JivoChat |
|---|---|---|
| Export Reports to Excel |
Routing (3 vs 0)
| Feature | Helpshift | JivoChat |
|---|---|---|
| Automated Agent Workload Balancing | ||
| Queue Management | ||
| Skill-Based Routing |
Security (0 vs 5)
| Feature | Helpshift | JivoChat |
|---|---|---|
| Anti-Spam Protection | ||
| GDPR Consent Form | ||
| Positions and Permissions Management | ||
| Secure Access Without Password Sharing | ||
| Secure Data Storage |
Self-Service (2 vs 0)
| Feature | Helpshift | JivoChat |
|---|---|---|
| FAQ Management | ||
| Help Center |
Services (6 vs 0)
| Feature | Helpshift | JivoChat |
|---|---|---|
| Community Management | ||
| Content Moderation | ||
| Dedicated Human Support Specialists | ||
| Managed Services | ||
| Professional Services | ||
| VIP Engagement & Growth |
Social Media (0 vs 2)
| Feature | Helpshift | JivoChat |
|---|---|---|
| Facebook Integration | ||
| Instagram Integration |
Support (5 vs 0)
| Feature | Helpshift | JivoChat |
|---|---|---|
| 24/7 Support | ||
| Guided Onboarding | ||
| Knowledge Base | ||
| SLA Support | ||
| Self-Serve Onboarding |
Team Management (4 vs 0)
| Feature | Helpshift | JivoChat |
|---|---|---|
| Collaborative Notes | ||
| Custom Roles | ||
| Smart Views | ||
| Team Roles & Permissions |
Ticketing (1 vs 0)
| Feature | Helpshift | JivoChat |
|---|---|---|
| Unified Ticketing Dashboard |
Unique Features
Only in Helpshift (62)
AI Agent Copilot
AI Compose
AI Reply
AI Sentiment Analysis
AI Summary
AI-Powered Answers
AI-Powered Self-Service
FAQ Translation - Language AI
Intent Classification
Language AI Translation
Smart FAQ
Smart Intents
Analytics API
Built-in Reporting
Custom Reports
Customer Service Analytics
Customizable Reports
Real-Time Monitoring
Real-Time Operations Dashboard
Custom Bots & Automation
+ 42 more unique features
Only in JivoChat (63)
AI Agent
AI Assistant
Agent Activity Monitoring
Customer Feedback & Ratings
Google Analytics Integration
Marketing Statistics
Real-time Visitor Monitoring
Visitor IP and Location Information
Desktop Application
Mobile Application
Web Browser Application
Chat Distribution by Location
Chat Rescue
Chat Routing
Chatbots
Multi-agent Chat Support
Callback Feature
Email Integration
File Sharing
GIF and Emoji Support
+ 43 more unique features
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