HappyFox vs Helpshift
Side-by-side comparison of features, pricing, and integrations.
Quick Verdict
HappyFox offers more features (121 vs 63) and more integrations (104 vs 6). Starting price: HappyFox at Contact Sales vs Helpshift at $50/mo. HappyFox has 118 unique features while Helpshift has 60 unique features, with 3 features in common.
| HappyFox | Helpshift | |
|---|---|---|
| Category | Customer Support | Customer Support |
| Total Features | 121 | 63 |
| AI-Powered Features | 4 | 17 |
| Starting Price | Contact Sales | $50/mo |
| Pricing Tiers | 4 | 4 |
| Integrations | 104 | 6 |
| Shared Features | 3 | |
| Shared Integrations | 2 | |
| Data Quality | 100% | 90% |
Feature Comparison by Category
AI (4 vs 12)
| Feature | HappyFox | Helpshift |
|---|---|---|
| AI Agent Copilot | ||
| AI Compose | ||
| AI Reply | ||
| AI Sentiment Analysis | ||
| AI Summary | ||
| AI-Powered Answers | ||
| AI-Powered Self-Service | ||
| Assist AI | ||
| Autopilot | ||
| Chatbot | ||
| FAQ Translation - Language AI | ||
| HappyFox AI | ||
| Intent Classification | ||
| Language AI Translation | ||
| Smart FAQ |
Analytics (0 vs 7)
| Feature | HappyFox | Helpshift |
|---|---|---|
| Analytics API | ||
| Built-in Reporting | ||
| Custom Reports | ||
| Customer Service Analytics | ||
| Customizable Reports | ||
| Real-Time Monitoring | ||
| Real-Time Operations Dashboard |
Automation (3 vs 3)
| Feature | HappyFox | Helpshift |
|---|---|---|
| Canned Actions (Macros) | ||
| Custom Bots & Automation | ||
| Issue Automation | ||
| SLA Management | ||
| Smart Rule Automation | ||
| Workflows |
Channels (0 vs 10)
| Feature | HappyFox | Helpshift |
|---|---|---|
| Console Support | ||
| Discord Integration | ||
| Email & Webform Support | ||
| Facebook Integration | ||
| Mobile Native Support | ||
| PC Native Support | ||
| SMS Support | ||
| Voice Support | ||
| Web Support | ||
| WhatsApp Integration |
Collaboration (1 vs 0)
| Feature | HappyFox | Helpshift |
|---|---|---|
| External Ticket Sharing |
Communication (2 vs 1)
| Feature | HappyFox | Helpshift |
|---|---|---|
| Announcements | ||
| Email Notifications | ||
| Live Chat |
Compliance (2 vs 0)
| Feature | HappyFox | Helpshift |
|---|---|---|
| EU Data Center | ||
| SOC 2 Type II Compliance |
Contact Management (5 vs 0)
| Feature | HappyFox | Helpshift |
|---|---|---|
| Contact Custom Fields | ||
| Contact Group Custom Fields | ||
| Import Contacts | ||
| Unlimited Contact Groups | ||
| Unlimited Contacts |
Core (1 vs 0)
| Feature | HappyFox | Helpshift |
|---|---|---|
| Help Desk |
Customization (4 vs 1)
| Feature | HappyFox | Helpshift |
|---|---|---|
| Branding & Customization | ||
| Code Editor for Support Center | ||
| Custom Domain | ||
| Customizable Support Widget | ||
| Support Portal Builder |
Email (2 vs 0)
| Feature | HappyFox | Helpshift |
|---|---|---|
| Custom Email | ||
| Unlimited Mailboxes |
Feedback (1 vs 2)
| Feature | HappyFox | Helpshift |
|---|---|---|
| Feedback & Survey Bots | ||
| Satisfaction Surveys | ||
| User Feedback System |
IT Operations (4 vs 0)
| Feature | HappyFox | Helpshift |
|---|---|---|
| Asset Management | ||
| Asset-Based Ticketing | ||
| Service Desk | ||
| Unlimited Assets |
Integration (2 vs 1)
| Feature | HappyFox | Helpshift |
|---|---|---|
| REST API | ||
| Webhooks |
Knowledge Management (9 vs 0)
| Feature | HappyFox | Helpshift |
|---|---|---|
| Automatic Sitemap Generation | ||
| Contact Group Specific Knowledge Base | ||
| Draft KB Articles | ||
| Export Knowledge Base | ||
| Internal Knowledge Base | ||
| Knowledge Base | ||
| Knowledge Base Drafts | ||
| Knowledge Base Notifications | ||
| SEO Optimization for Knowledge Base |
Localization (2 vs 0)
| Feature | HappyFox | Helpshift |
|---|---|---|
| Multilingual Agent Portal | ||
| Multilingual Knowledge Base |
Management (10 vs 0)
| Feature | HappyFox | Helpshift |
|---|---|---|
| Agent Collision | ||
| Agent Scripting | ||
| Custom Roles and Permissions | ||
| Proactive Agent Collision | ||
| SLA Breach Notification | ||
| SLA Live Timer | ||
| SLA Management | ||
| Task Hub | ||
| Task Management | ||
| Work Schedules |
Messaging (0 vs 3)
| Feature | HappyFox | Helpshift |
|---|---|---|
| Async Messaging | ||
| Live Messaging | ||
| Social Messaging |
Mobile (2 vs 0)
| Feature | HappyFox | Helpshift |
|---|---|---|
| Help Desk Mobile App | ||
| Mobile Asset Manager App |
Notifications (0 vs 1)
| Feature | HappyFox | Helpshift |
|---|---|---|
| Live Notifications for Agents |
Organization (2 vs 0)
| Feature | HappyFox | Helpshift |
|---|---|---|
| Multi-brand Helpdesk | ||
| Multi-branding with Custom Domain |
Portal (2 vs 0)
| Feature | HappyFox | Helpshift |
|---|---|---|
| Client Portal | ||
| Self-Service Portal |
Productivity (0 vs 1)
| Feature | HappyFox | Helpshift |
|---|---|---|
| Quick Replies |
Reporting (23 vs 0)
| Feature | HappyFox | Helpshift |
|---|---|---|
| Agent Activity Report | ||
| All-time Reporting History | ||
| Asset Report | ||
| Automatic Time Tracking | ||
| Business Intelligence | ||
| Canned Actions Report | ||
| Contact Group Report | ||
| Contact Report | ||
| Custom Dashboard | ||
| Custom Field Report | ||
| Dashboard | ||
| Export Tickets to CSV or Excel | ||
| Help Desk Performance Report | ||
| Knowledge Base Analytics | ||
| Report Filters |
Routing (0 vs 3)
| Feature | HappyFox | Helpshift |
|---|---|---|
| Automated Agent Workload Balancing | ||
| Queue Management | ||
| Skill-Based Routing |
Security (14 vs 0)
| Feature | HappyFox | Helpshift |
|---|---|---|
| Advanced Audit Logs | ||
| Audit Logs | ||
| Automatic Data Deletion/Redaction | ||
| Data Encryption - Rest and Transit | ||
| Digitally Signed Emails (DKIM) | ||
| IP-Based Restriction | ||
| Password Policy Management | ||
| Role-Based Security | ||
| SSL Certificate Hosting (Custom Domain) | ||
| SSO (GSuite/SAML/Azure) | ||
| SSO Lockout Recovery | ||
| Session-Based Security | ||
| Two Factor Authentication | ||
| Your Own Single Sign-on (JWT) |
Self-Service (0 vs 2)
| Feature | HappyFox | Helpshift |
|---|---|---|
| FAQ Management | ||
| Help Center |
Services (0 vs 6)
| Feature | HappyFox | Helpshift |
|---|---|---|
| Community Management | ||
| Content Moderation | ||
| Dedicated Human Support Specialists | ||
| Managed Services | ||
| Professional Services | ||
| VIP Engagement & Growth |
Storage (2 vs 0)
| Feature | HappyFox | Helpshift |
|---|---|---|
| 2 TB Attachment Store | ||
| Attachment Store |
Support (6 vs 5)
| Feature | HappyFox | Helpshift |
|---|---|---|
| 24/7 Support | ||
| Customer Success Manager | ||
| Email Support | ||
| Guided Onboarding | ||
| Knowledge Base | ||
| Live Chat Support | ||
| Migration Assistance | ||
| Phone Support | ||
| SLA Support | ||
| Self-Serve Onboarding | ||
| Uptime SLA |
Team Management (0 vs 4)
| Feature | HappyFox | Helpshift |
|---|---|---|
| Collaborative Notes | ||
| Custom Roles | ||
| Smart Views | ||
| Team Roles & Permissions |
Ticketing (17 vs 1)
| Feature | HappyFox | Helpshift |
|---|---|---|
| Bulk Editing | ||
| Category Wise Statuses | ||
| Custom Ticket Queues | ||
| Customizable Priorities | ||
| Customizable Statuses | ||
| Kanban View | ||
| Load Balanced Ticket Assignment | ||
| Merge Tickets | ||
| Omnichannel Ticket Creation | ||
| Round Robin Ticket Assignment | ||
| Round Robin on Active Agents | ||
| Scheduled Tickets | ||
| Ticket Custom Fields | ||
| Ticket Tagging | ||
| Ticket Templates |
Training (1 vs 0)
| Feature | HappyFox | Helpshift |
|---|---|---|
| HappyFox University |
Unique Features
Only in HappyFox (118)
Assist AI
Autopilot
Chatbot
HappyFox AI
Canned Actions (Macros)
Smart Rule Automation
Workflows
External Ticket Sharing
Email Notifications
Live Chat
EU Data Center
SOC 2 Type II Compliance
Contact Custom Fields
Contact Group Custom Fields
Import Contacts
Unlimited Contact Groups
Unlimited Contacts
Help Desk
Code Editor for Support Center
Custom Domain
+ 98 more unique features
Only in Helpshift (60)
AI Agent Copilot
AI Compose
AI Reply
AI Sentiment Analysis
AI Summary
AI-Powered Answers
AI-Powered Self-Service
FAQ Translation - Language AI
Intent Classification
Language AI Translation
Smart FAQ
Smart Intents
Analytics API
Built-in Reporting
Custom Reports
Customer Service Analytics
Customizable Reports
Real-Time Monitoring
Real-Time Operations Dashboard
Custom Bots & Automation
+ 40 more unique features
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