Greetly vs SupportBee
Side-by-side comparison of features, pricing, and integrations.
Quick Verdict
Greetly offers more features (66 vs 23) and more integrations (8 vs 3). Starting price: Greetly at Contact Sales vs SupportBee at $20/mo. Greetly has 66 unique features while SupportBee has 23 unique features, with 0 features in common.
| Greetly | SupportBee | |
|---|---|---|
| Category | IT Service Management | IT Service Management |
| Total Features | 66 | 23 |
| AI-Powered Features | 9 | 0 |
| Starting Price | Contact Sales | $20/mo |
| Pricing Tiers | 2 | 2 |
| Integrations | 8 | 3 |
| Shared Features | 0 | |
| Shared Integrations | 0 | |
| Data Quality | 90% | 70% |
Feature Comparison by Category
Access Control (0 vs 2)
| Feature | Greetly | SupportBee |
|---|---|---|
| Portal Access for Customer Groups | ||
| User Permission Levels |
Accessibility (0 vs 1)
| Feature | Greetly | SupportBee |
|---|---|---|
| Mobile Access |
Administration (3 vs 0)
| Feature | Greetly | SupportBee |
|---|---|---|
| Assign Assistants to Receive Notifications | ||
| Multiple Admin Roles | ||
| Unlimited Admins |
Analytics (0 vs 1)
| Feature | Greetly | SupportBee |
|---|---|---|
| Customer Satisfaction Ratings |
Audit & Compliance (1 vs 0)
| Feature | Greetly | SupportBee |
|---|---|---|
| Location Change Logs |
Automation (3 vs 0)
| Feature | Greetly | SupportBee |
|---|---|---|
| Automated Visitor Communications | ||
| Automatic Visitor Checkout | ||
| Returning Visitor Sign-In |
CRM (0 vs 1)
| Feature | Greetly | SupportBee |
|---|---|---|
| Customer Management |
Collaboration (0 vs 1)
| Feature | Greetly | SupportBee |
|---|---|---|
| Ticket Assignment |
Communications (1 vs 0)
| Feature | Greetly | SupportBee |
|---|---|---|
| 2-Way Texting |
Compliance (2 vs 0)
| Feature | Greetly | SupportBee |
|---|---|---|
| Legal Document eSignatures | ||
| NDA Sign In & Documents |
Configuration (0 vs 1)
| Feature | Greetly | SupportBee |
|---|---|---|
| Business Hours |
Core (0 vs 2)
| Feature | Greetly | SupportBee |
|---|---|---|
| Shared Inbox | ||
| Unlimited Email Inboxes/Tickets |
Core Functionality (1 vs 0)
| Feature | Greetly | SupportBee |
|---|---|---|
| Visitor Check-In and Registration |
Customization (13 vs 1)
| Feature | Greetly | SupportBee |
|---|---|---|
| Custom Badge Logo and Layout | ||
| Custom Brand Colors and Graphics | ||
| Custom Email Notification Names | ||
| Custom Fields and Data Capture | ||
| Custom Notification Logos | ||
| Custom Workflow Features | ||
| Customize All Visitor Verbiage | ||
| Customize Check-In Experience | ||
| Customize Employee Notifications | ||
| Customize Flow by Visitor Type | ||
| Customize Workflows | ||
| Drag-and-Drop Editor | ||
| Forms & Workflows | ||
| White-labeled Emails |
Data Management (1 vs 0)
| Feature | Greetly | SupportBee |
|---|---|---|
| Visitor Log Deletion |
Hardware Integration (2 vs 0)
| Feature | Greetly | SupportBee |
|---|---|---|
| Kiosks & Tablets | ||
| Multi-Kiosk Support |
Health & Safety (4 vs 0)
| Feature | Greetly | SupportBee |
|---|---|---|
| Contract Tracing | ||
| Health and Safety Screening | ||
| Touchless Employee Badge Scanning | ||
| Touchless Visitor Check-In |
Infrastructure (1 vs 0)
| Feature | Greetly | SupportBee |
|---|---|---|
| Cloud-Based Infrastructure |
Integration (2 vs 5)
| Feature | Greetly | SupportBee |
|---|---|---|
| API Access | ||
| Active Directory Integration | ||
| Basic Integrations | ||
| Email Client Integration | ||
| Enterprise Integrations | ||
| Knowledge Base Integration | ||
| Preregister Visitors from Calendar Invite |
Localization (3 vs 0)
| Feature | Greetly | SupportBee |
|---|---|---|
| Localize Notification Phone Numbers | ||
| Multilingual Capabilities | ||
| Voice Notifications in 26 Languages |
Notifications (5 vs 0)
| Feature | Greetly | SupportBee |
|---|---|---|
| Host Notifications & Alerts | ||
| Merge Visitor Data into Host Notifications | ||
| Multi-Channel Notifications | ||
| Real-Time Alerts and Notifications | ||
| Voice Notifications |
Operations (3 vs 0)
| Feature | Greetly | SupportBee |
|---|---|---|
| Digital Mailroom | ||
| Remote Visitor Checkout | ||
| Send Checkout Links to Visitors |
Organization (0 vs 2)
| Feature | Greetly | SupportBee |
|---|---|---|
| Filters | ||
| Teams |
Productivity (0 vs 1)
| Feature | Greetly | SupportBee |
|---|---|---|
| Snippets |
Reporting (7 vs 1)
| Feature | Greetly | SupportBee |
|---|---|---|
| 365-Day Visitor Log | ||
| Customize and Save Visitor Log Views | ||
| Data Export to CSV | ||
| Data Export to PDF | ||
| In Depth Reports | ||
| Realtime Data Access | ||
| Schedule and Send Automatic Reports | ||
| Visitor Logs & Reporting |
Safety (2 vs 0)
| Feature | Greetly | SupportBee |
|---|---|---|
| Emergency Evacuation Notifications | ||
| Evacuation Roll Call and Safety Log |
Security (6 vs 1)
| Feature | Greetly | SupportBee |
|---|---|---|
| Audit Trails | ||
| Capture Visitor Photos | ||
| Government-Issued ID Verification | ||
| Single Sign-On with Azure | ||
| US Driver's License Scanning | ||
| Visitor Badge Printing | ||
| Watchlist & Co-pilot Alerts |
Self-Service (0 vs 2)
| Feature | Greetly | SupportBee |
|---|---|---|
| Customer Portal | ||
| Knowledge Base (KBee) |
Support (1 vs 0)
| Feature | Greetly | SupportBee |
|---|---|---|
| Free Upgrades and Product Updates |
Transparency (0 vs 1)
| Feature | Greetly | SupportBee |
|---|---|---|
| Organizational Ticket Visibility |
User Experience (2 vs 0)
| Feature | Greetly | SupportBee |
|---|---|---|
| Digital Receptionist | ||
| Interactive Check-In Signage |
Visitor Management (3 vs 0)
| Feature | Greetly | SupportBee |
|---|---|---|
| Pre-Registration | ||
| Preregister Visitors from Admin | ||
| QR Codes |
Unique Features
Only in Greetly (66)
Assign Assistants to Receive Notifications
Multiple Admin Roles
Unlimited Admins
Location Change Logs
Automated Visitor Communications
Automatic Visitor Checkout
Returning Visitor Sign-In
2-Way Texting
Legal Document eSignatures
NDA Sign In & Documents
Visitor Check-In and Registration
Custom Badge Logo and Layout
Custom Brand Colors and Graphics
Custom Email Notification Names
Custom Fields and Data Capture
Custom Notification Logos
Custom Workflow Features
Customize All Visitor Verbiage
Customize Check-In Experience
Customize Employee Notifications
+ 46 more unique features
Only in SupportBee (23)
Portal Access for Customer Groups
User Permission Levels
Mobile Access
Customer Satisfaction Ratings
Ticket Assignment
Business Hours
Shared Inbox
Unlimited Email Inboxes/Tickets
Customer Management
White-labeled Emails
API Access
Basic Integrations
Email Client Integration
Enterprise Integrations
Knowledge Base Integration
Filters
Teams
Snippets
In Depth Reports
Audit Trails
+ 3 more unique features
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