Greetly vs SolarWinds Service Desk
Side-by-side comparison of features, pricing, and integrations.
Quick Verdict
Greetly offers more features (66 vs 48) and fewer integrations (8 vs 15). Both start at Contact Sales. Greetly has 66 unique features while SolarWinds Service Desk has 48 unique features, with 0 features in common.
| Greetly | SolarWinds Service Desk | |
|---|---|---|
| Category | IT Service Management | IT Service Management |
| Total Features | 66 | 48 |
| AI-Powered Features | 9 | 9 |
| Starting Price | Contact Sales | Contact Sales |
| Pricing Tiers | 2 | 3 |
| Integrations | 8 | 15 |
| Shared Features | 0 | |
| Shared Integrations | 3 | |
| Data Quality | 90% | 85% |
Feature Comparison by Category
AI (0 vs 8)
| Feature | Greetly | SolarWinds Service Desk |
|---|---|---|
| Assisted Response | ||
| Auto Categorization | ||
| Sentiment Analysis | ||
| Smart Suggestions | ||
| SolarWinds AI | ||
| SolarWinds AI Premier | ||
| Virtual Agent | ||
| Virtual Agent Premier |
Administration (3 vs 2)
| Feature | Greetly | SolarWinds Service Desk |
|---|---|---|
| Assign Assistants to Receive Notifications | ||
| Custom Roles | ||
| Groups | ||
| Multiple Admin Roles | ||
| Unlimited Admins |
Asset Management (0 vs 7)
| Feature | Greetly | SolarWinds Service Desk |
|---|---|---|
| Contract Management | ||
| Full Coverage Tracking | ||
| IT Asset Management | ||
| License Compliance | ||
| License Management | ||
| Network Discovery | ||
| Network Discovery & Reporting |
Audit & Compliance (1 vs 0)
| Feature | Greetly | SolarWinds Service Desk |
|---|---|---|
| Location Change Logs |
Automation (3 vs 2)
| Feature | Greetly | SolarWinds Service Desk |
|---|---|---|
| Advanced Automations | ||
| Automated Visitor Communications | ||
| Automatic Visitor Checkout | ||
| Returning Visitor Sign-In | ||
| Runbooks |
Change Management (0 vs 2)
| Feature | Greetly | SolarWinds Service Desk |
|---|---|---|
| Centralized Documentation | ||
| Change Audit History |
Collaboration (0 vs 1)
| Feature | Greetly | SolarWinds Service Desk |
|---|---|---|
| Live Collaboration |
Communication (0 vs 1)
| Feature | Greetly | SolarWinds Service Desk |
|---|---|---|
| Multi-channel Engagement |
Communications (1 vs 0)
| Feature | Greetly | SolarWinds Service Desk |
|---|---|---|
| 2-Way Texting |
Compliance (2 vs 0)
| Feature | Greetly | SolarWinds Service Desk |
|---|---|---|
| Legal Document eSignatures | ||
| NDA Sign In & Documents |
Configuration Management (0 vs 5)
| Feature | Greetly | SolarWinds Service Desk |
|---|---|---|
| Asset-Incident Correlation | ||
| Configuration Management Database (CMDB) | ||
| Dependency Mapping | ||
| Impact Analysis | ||
| Visual CMDB |
Core Functionality (1 vs 0)
| Feature | Greetly | SolarWinds Service Desk |
|---|---|---|
| Visitor Check-In and Registration |
Core ITSM (0 vs 2)
| Feature | Greetly | SolarWinds Service Desk |
|---|---|---|
| Change Management | ||
| Incident Management |
Customization (13 vs 1)
| Feature | Greetly | SolarWinds Service Desk |
|---|---|---|
| Custom Badge Logo and Layout | ||
| Custom Brand Colors and Graphics | ||
| Custom Email Notification Names | ||
| Custom Fields and Data Capture | ||
| Custom Fields and Forms | ||
| Custom Notification Logos | ||
| Custom Workflow Features | ||
| Customize All Visitor Verbiage | ||
| Customize Check-In Experience | ||
| Customize Employee Notifications | ||
| Customize Flow by Visitor Type | ||
| Customize Workflows | ||
| Drag-and-Drop Editor | ||
| Forms & Workflows |
Data Management (1 vs 0)
| Feature | Greetly | SolarWinds Service Desk |
|---|---|---|
| Visitor Log Deletion |
Hardware Integration (2 vs 0)
| Feature | Greetly | SolarWinds Service Desk |
|---|---|---|
| Kiosks & Tablets | ||
| Multi-Kiosk Support |
Health & Safety (4 vs 0)
| Feature | Greetly | SolarWinds Service Desk |
|---|---|---|
| Contract Tracing | ||
| Health and Safety Screening | ||
| Touchless Employee Badge Scanning | ||
| Touchless Visitor Check-In |
Infrastructure (1 vs 0)
| Feature | Greetly | SolarWinds Service Desk |
|---|---|---|
| Cloud-Based Infrastructure |
Integration (2 vs 1)
| Feature | Greetly | SolarWinds Service Desk |
|---|---|---|
| API Access | ||
| Active Directory Integration | ||
| Preregister Visitors from Calendar Invite |
Knowledge Management (0 vs 1)
| Feature | Greetly | SolarWinds Service Desk |
|---|---|---|
| Knowledge Base |
Localization (3 vs 1)
| Feature | Greetly | SolarWinds Service Desk |
|---|---|---|
| Internationalization | ||
| Localize Notification Phone Numbers | ||
| Multilingual Capabilities | ||
| Voice Notifications in 26 Languages |
Maintenance (0 vs 1)
| Feature | Greetly | SolarWinds Service Desk |
|---|---|---|
| Product Updates |
Notifications (5 vs 0)
| Feature | Greetly | SolarWinds Service Desk |
|---|---|---|
| Host Notifications & Alerts | ||
| Merge Visitor Data into Host Notifications | ||
| Multi-Channel Notifications | ||
| Real-Time Alerts and Notifications | ||
| Voice Notifications |
Operations (3 vs 0)
| Feature | Greetly | SolarWinds Service Desk |
|---|---|---|
| Digital Mailroom | ||
| Remote Visitor Checkout | ||
| Send Checkout Links to Visitors |
Reporting (7 vs 1)
| Feature | Greetly | SolarWinds Service Desk |
|---|---|---|
| 365-Day Visitor Log | ||
| Customize and Save Visitor Log Views | ||
| Data Export to CSV | ||
| Data Export to PDF | ||
| Realtime Data Access | ||
| Schedule and Send Automatic Reports | ||
| Scheduled Reports | ||
| Visitor Logs & Reporting |
Safety (2 vs 0)
| Feature | Greetly | SolarWinds Service Desk |
|---|---|---|
| Emergency Evacuation Notifications | ||
| Evacuation Roll Call and Safety Log |
Scalability (0 vs 1)
| Feature | Greetly | SolarWinds Service Desk |
|---|---|---|
| Unlimited Requestors |
Security (6 vs 2)
| Feature | Greetly | SolarWinds Service Desk |
|---|---|---|
| Capture Visitor Photos | ||
| Data Center Selection | ||
| Government-Issued ID Verification | ||
| Multi-Factor Authentication (MFA) | ||
| Single Sign-On with Azure | ||
| US Driver's License Scanning | ||
| Visitor Badge Printing | ||
| Watchlist & Co-pilot Alerts |
Service Management (0 vs 4)
| Feature | Greetly | SolarWinds Service Desk |
|---|---|---|
| Enterprise Service Management | ||
| Service Catalog | ||
| Service Level Agreement (SLA) | ||
| Unified Service Provider |
Support (1 vs 4)
| Feature | Greetly | SolarWinds Service Desk |
|---|---|---|
| 24/7 Live Chat Support | ||
| Advanced Support | ||
| Chat, Phone and Email Support | ||
| Email and Community Support | ||
| Free Upgrades and Product Updates |
User Experience (2 vs 1)
| Feature | Greetly | SolarWinds Service Desk |
|---|---|---|
| Digital Receptionist | ||
| Interactive Check-In Signage | ||
| Service Portal |
Visitor Management (3 vs 0)
| Feature | Greetly | SolarWinds Service Desk |
|---|---|---|
| Pre-Registration | ||
| Preregister Visitors from Admin | ||
| QR Codes |
Unique Features
Only in Greetly (66)
Assign Assistants to Receive Notifications
Multiple Admin Roles
Unlimited Admins
Location Change Logs
Automated Visitor Communications
Automatic Visitor Checkout
Returning Visitor Sign-In
2-Way Texting
Legal Document eSignatures
NDA Sign In & Documents
Visitor Check-In and Registration
Custom Badge Logo and Layout
Custom Brand Colors and Graphics
Custom Email Notification Names
Custom Fields and Data Capture
Custom Notification Logos
Custom Workflow Features
Customize All Visitor Verbiage
Customize Check-In Experience
Customize Employee Notifications
+ 46 more unique features
Only in SolarWinds Service Desk (48)
Custom Roles
Groups
Assisted Response
Auto Categorization
Sentiment Analysis
Smart Suggestions
SolarWinds AI
SolarWinds AI Premier
Virtual Agent
Virtual Agent Premier
Contract Management
Full Coverage Tracking
IT Asset Management
License Compliance
License Management
Network Discovery
Network Discovery & Reporting
Advanced Automations
Runbooks
Centralized Documentation
+ 28 more unique features
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