Greetly vs ServiceTonic
Side-by-side comparison of features, pricing, and integrations.
Quick Verdict
Greetly offers more features (66 vs 26) and more integrations (8 vs 4). Both start at Contact Sales. Greetly has 66 unique features while ServiceTonic has 26 unique features, with 0 features in common.
| Greetly | ServiceTonic | |
|---|---|---|
| Category | IT Service Management | IT Service Management |
| Total Features | 66 | 26 |
| AI-Powered Features | 9 | 0 |
| Starting Price | Contact Sales | Contact Sales |
| Pricing Tiers | 2 | 0 |
| Integrations | 8 | 4 |
| Shared Features | 0 | |
| Shared Integrations | 0 | |
| Data Quality | 90% | 50% |
Feature Comparison by Category
Administration (3 vs 0)
| Feature | Greetly | ServiceTonic |
|---|---|---|
| Assign Assistants to Receive Notifications | ||
| Multiple Admin Roles | ||
| Unlimited Admins |
Asset Management (0 vs 5)
| Feature | Greetly | ServiceTonic |
|---|---|---|
| Asset Management (CMDB) | ||
| Booking Management | ||
| NetworkTonic | ||
| Preventive Maintenance Management | ||
| QRTonic |
Audit & Compliance (1 vs 0)
| Feature | Greetly | ServiceTonic |
|---|---|---|
| Location Change Logs |
Automation (3 vs 1)
| Feature | Greetly | ServiceTonic |
|---|---|---|
| Automated Visitor Communications | ||
| Automatic Visitor Checkout | ||
| Process Automation | ||
| Returning Visitor Sign-In |
Communications (1 vs 0)
| Feature | Greetly | ServiceTonic |
|---|---|---|
| 2-Way Texting |
Compliance (2 vs 0)
| Feature | Greetly | ServiceTonic |
|---|---|---|
| Legal Document eSignatures | ||
| NDA Sign In & Documents |
Configuration (0 vs 1)
| Feature | Greetly | ServiceTonic |
|---|---|---|
| Low-code Configuration |
Core Functionality (1 vs 0)
| Feature | Greetly | ServiceTonic |
|---|---|---|
| Visitor Check-In and Registration |
Customer Service (0 vs 2)
| Feature | Greetly | ServiceTonic |
|---|---|---|
| Customer Web Portal | ||
| Self-Service User Portal |
Customization (13 vs 0)
| Feature | Greetly | ServiceTonic |
|---|---|---|
| Custom Badge Logo and Layout | ||
| Custom Brand Colors and Graphics | ||
| Custom Email Notification Names | ||
| Custom Fields and Data Capture | ||
| Custom Notification Logos | ||
| Custom Workflow Features | ||
| Customize All Visitor Verbiage | ||
| Customize Check-In Experience | ||
| Customize Employee Notifications | ||
| Customize Flow by Visitor Type | ||
| Customize Workflows | ||
| Drag-and-Drop Editor | ||
| Forms & Workflows |
Data Management (1 vs 0)
| Feature | Greetly | ServiceTonic |
|---|---|---|
| Visitor Log Deletion |
Deployment (0 vs 2)
| Feature | Greetly | ServiceTonic |
|---|---|---|
| Cloud Deployment | ||
| On-Premise Deployment |
Hardware Integration (2 vs 0)
| Feature | Greetly | ServiceTonic |
|---|---|---|
| Kiosks & Tablets | ||
| Multi-Kiosk Support |
Health & Safety (4 vs 0)
| Feature | Greetly | ServiceTonic |
|---|---|---|
| Contract Tracing | ||
| Health and Safety Screening | ||
| Touchless Employee Badge Scanning | ||
| Touchless Visitor Check-In |
Infrastructure (1 vs 0)
| Feature | Greetly | ServiceTonic |
|---|---|---|
| Cloud-Based Infrastructure |
Integration (2 vs 4)
| Feature | Greetly | ServiceTonic |
|---|---|---|
| Active Directory Integration | ||
| Database Integration | ||
| Email Server Integration | ||
| LDAP/Active Directory Integration | ||
| Preregister Visitors from Calendar Invite | ||
| REST API |
Knowledge Management (0 vs 1)
| Feature | Greetly | ServiceTonic |
|---|---|---|
| Knowledge Management |
Localization (3 vs 0)
| Feature | Greetly | ServiceTonic |
|---|---|---|
| Localize Notification Phone Numbers | ||
| Multilingual Capabilities | ||
| Voice Notifications in 26 Languages |
Mobile (0 vs 1)
| Feature | Greetly | ServiceTonic |
|---|---|---|
| Mobile Access |
Notifications (5 vs 1)
| Feature | Greetly | ServiceTonic |
|---|---|---|
| Host Notifications & Alerts | ||
| Merge Visitor Data into Host Notifications | ||
| Multi-Channel Notifications | ||
| Real-Time Alerts and Notifications | ||
| Real-time Notifications | ||
| Voice Notifications |
Operations (3 vs 0)
| Feature | Greetly | ServiceTonic |
|---|---|---|
| Digital Mailroom | ||
| Remote Visitor Checkout | ||
| Send Checkout Links to Visitors |
Reporting (7 vs 3)
| Feature | Greetly | ServiceTonic |
|---|---|---|
| 365-Day Visitor Log | ||
| Customize and Save Visitor Log Views | ||
| Dashboards and KPIs | ||
| Data Export to CSV | ||
| Data Export to PDF | ||
| Dynamic Views | ||
| Realtime Data Access | ||
| Reporting | ||
| Schedule and Send Automatic Reports | ||
| Visitor Logs & Reporting |
Safety (2 vs 0)
| Feature | Greetly | ServiceTonic |
|---|---|---|
| Emergency Evacuation Notifications | ||
| Evacuation Roll Call and Safety Log |
Security (6 vs 0)
| Feature | Greetly | ServiceTonic |
|---|---|---|
| Capture Visitor Photos | ||
| Government-Issued ID Verification | ||
| Single Sign-On with Azure | ||
| US Driver's License Scanning | ||
| Visitor Badge Printing | ||
| Watchlist & Co-pilot Alerts |
Service Management (0 vs 3)
| Feature | Greetly | ServiceTonic |
|---|---|---|
| IT Service Management (ITSM) | ||
| Multi-service (ESM) | ||
| Service Level Agreements (SLA) |
Support (1 vs 0)
| Feature | Greetly | ServiceTonic |
|---|---|---|
| Free Upgrades and Product Updates |
Ticketing (0 vs 1)
| Feature | Greetly | ServiceTonic |
|---|---|---|
| Multi-channel Ticketing |
Time Management (0 vs 1)
| Feature | Greetly | ServiceTonic |
|---|---|---|
| Time Tracking |
User Experience (2 vs 0)
| Feature | Greetly | ServiceTonic |
|---|---|---|
| Digital Receptionist | ||
| Interactive Check-In Signage |
Visitor Management (3 vs 0)
| Feature | Greetly | ServiceTonic |
|---|---|---|
| Pre-Registration | ||
| Preregister Visitors from Admin | ||
| QR Codes |
Unique Features
Only in Greetly (66)
Assign Assistants to Receive Notifications
Multiple Admin Roles
Unlimited Admins
Location Change Logs
Automated Visitor Communications
Automatic Visitor Checkout
Returning Visitor Sign-In
2-Way Texting
Legal Document eSignatures
NDA Sign In & Documents
Visitor Check-In and Registration
Custom Badge Logo and Layout
Custom Brand Colors and Graphics
Custom Email Notification Names
Custom Fields and Data Capture
Custom Notification Logos
Custom Workflow Features
Customize All Visitor Verbiage
Customize Check-In Experience
Customize Employee Notifications
+ 46 more unique features
Only in ServiceTonic (26)
Asset Management (CMDB)
Booking Management
NetworkTonic
Preventive Maintenance Management
QRTonic
Process Automation
Low-code Configuration
Customer Web Portal
Self-Service User Portal
Cloud Deployment
On-Premise Deployment
Database Integration
Email Server Integration
LDAP/Active Directory Integration
REST API
Knowledge Management
Mobile Access
Real-time Notifications
Dashboards and KPIs
Dynamic Views
+ 6 more unique features
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