Greetly vs Zoho ManageEngine ServiceDesk Plus
Side-by-side comparison of features, pricing, and integrations.
Quick Verdict
Greetly offers more features (66 vs 39) and more integrations (8 vs 3). Both start at Contact Sales. Greetly has 66 unique features while Zoho ManageEngine ServiceDesk Plus has 39 unique features, with 0 features in common.
| Greetly | Zoho ManageEngine ServiceDesk Plus | |
|---|---|---|
| Category | IT Service Management | IT Service Management |
| Total Features | 66 | 39 |
| AI-Powered Features | 9 | 7 |
| Starting Price | Contact Sales | Contact Sales |
| Pricing Tiers | 2 | 3 |
| Integrations | 8 | 3 |
| Shared Features | 0 | |
| Shared Integrations | 0 | |
| Data Quality | 90% | 80% |
Feature Comparison by Category
AI (0 vs 6)
| Feature | Greetly | Zoho ManageEngine ServiceDesk Plus |
|---|---|---|
| GenAI Reply Assist | ||
| Native AI Capabilities | ||
| Predictive Intelligence | ||
| Request Summarization | ||
| Script Generation | ||
| Virtual Support Agent |
Administration (3 vs 0)
| Feature | Greetly | Zoho ManageEngine ServiceDesk Plus |
|---|---|---|
| Assign Assistants to Receive Notifications | ||
| Multiple Admin Roles | ||
| Unlimited Admins |
Asset Management (0 vs 7)
| Feature | Greetly | Zoho ManageEngine ServiceDesk Plus |
|---|---|---|
| Asset Inventory Reports and Analytics | ||
| Asset Loans | ||
| IT Asset Management (ITAM) | ||
| Multi-modal Asset Discovery and Import | ||
| Purchase and Contracts Management | ||
| Software Asset Management | ||
| Visual Asset Lifecycle Builder |
Audit & Compliance (1 vs 0)
| Feature | Greetly | Zoho ManageEngine ServiceDesk Plus |
|---|---|---|
| Location Change Logs |
Automation (3 vs 3)
| Feature | Greetly | Zoho ManageEngine ServiceDesk Plus |
|---|---|---|
| Auto-approvals | ||
| Automated Visitor Communications | ||
| Automatic Visitor Checkout | ||
| Email to Ticket Conversion | ||
| No-code Ticket Handling Automation | ||
| Returning Visitor Sign-In |
Communications (1 vs 0)
| Feature | Greetly | Zoho ManageEngine ServiceDesk Plus |
|---|---|---|
| 2-Way Texting |
Compliance (2 vs 0)
| Feature | Greetly | Zoho ManageEngine ServiceDesk Plus |
|---|---|---|
| Legal Document eSignatures | ||
| NDA Sign In & Documents |
Core (0 vs 2)
| Feature | Greetly | Zoho ManageEngine ServiceDesk Plus |
|---|---|---|
| Service Desk | ||
| Unified Service Management Platform |
Core Functionality (1 vs 0)
| Feature | Greetly | Zoho ManageEngine ServiceDesk Plus |
|---|---|---|
| Visitor Check-In and Registration |
Customization (13 vs 3)
| Feature | Greetly | Zoho ManageEngine ServiceDesk Plus |
|---|---|---|
| Custom Badge Logo and Layout | ||
| Custom Brand Colors and Graphics | ||
| Custom Email Notification Names | ||
| Custom Fields and Data Capture | ||
| Custom Notification Logos | ||
| Custom Workflow Features | ||
| Customizable Ticket Templates | ||
| Customize All Visitor Verbiage | ||
| Customize Check-In Experience | ||
| Customize Employee Notifications | ||
| Customize Flow by Visitor Type | ||
| Customize Workflows | ||
| Drag-and-Drop Editor | ||
| Forms & Workflows | ||
| Low-code Custom Modules and Forms |
Data Management (1 vs 0)
| Feature | Greetly | Zoho ManageEngine ServiceDesk Plus |
|---|---|---|
| Visitor Log Deletion |
Deployment (0 vs 3)
| Feature | Greetly | Zoho ManageEngine ServiceDesk Plus |
|---|---|---|
| Cloud Deployment | ||
| Deployment Migration | ||
| On-Premises Deployment |
Enterprise (0 vs 1)
| Feature | Greetly | Zoho ManageEngine ServiceDesk Plus |
|---|---|---|
| Multi-instance Service Desk |
Hardware Integration (2 vs 0)
| Feature | Greetly | Zoho ManageEngine ServiceDesk Plus |
|---|---|---|
| Kiosks & Tablets | ||
| Multi-Kiosk Support |
Health & Safety (4 vs 0)
| Feature | Greetly | Zoho ManageEngine ServiceDesk Plus |
|---|---|---|
| Contract Tracing | ||
| Health and Safety Screening | ||
| Touchless Employee Badge Scanning | ||
| Touchless Visitor Check-In |
ITSM (0 vs 7)
| Feature | Greetly | Zoho ManageEngine ServiceDesk Plus |
|---|---|---|
| CMDB | ||
| Change Enablement and Release Management | ||
| Change and Release Workflow Builders | ||
| Incident Management | ||
| Problem Management | ||
| SLA Management and Escalations | ||
| Service Catalog |
Infrastructure (1 vs 0)
| Feature | Greetly | Zoho ManageEngine ServiceDesk Plus |
|---|---|---|
| Cloud-Based Infrastructure |
Integration (2 vs 0)
| Feature | Greetly | Zoho ManageEngine ServiceDesk Plus |
|---|---|---|
| Active Directory Integration | ||
| Preregister Visitors from Calendar Invite |
Integrations (0 vs 1)
| Feature | Greetly | Zoho ManageEngine ServiceDesk Plus |
|---|---|---|
| Deep Native Integrations |
Knowledge Management (0 vs 2)
| Feature | Greetly | Zoho ManageEngine ServiceDesk Plus |
|---|---|---|
| Knowledge Base | ||
| Knowledge Discovery |
Localization (3 vs 0)
| Feature | Greetly | Zoho ManageEngine ServiceDesk Plus |
|---|---|---|
| Localize Notification Phone Numbers | ||
| Multilingual Capabilities | ||
| Voice Notifications in 26 Languages |
Notifications (5 vs 0)
| Feature | Greetly | Zoho ManageEngine ServiceDesk Plus |
|---|---|---|
| Host Notifications & Alerts | ||
| Merge Visitor Data into Host Notifications | ||
| Multi-Channel Notifications | ||
| Real-Time Alerts and Notifications | ||
| Voice Notifications |
Operations (3 vs 0)
| Feature | Greetly | Zoho ManageEngine ServiceDesk Plus |
|---|---|---|
| Digital Mailroom | ||
| Remote Visitor Checkout | ||
| Send Checkout Links to Visitors |
Project Management (0 vs 1)
| Feature | Greetly | Zoho ManageEngine ServiceDesk Plus |
|---|---|---|
| IT Project Management |
Reporting (7 vs 1)
| Feature | Greetly | Zoho ManageEngine ServiceDesk Plus |
|---|---|---|
| 365-Day Visitor Log | ||
| Customize and Save Visitor Log Views | ||
| Data Export to CSV | ||
| Data Export to PDF | ||
| Realtime Data Access | ||
| Reporting and Live Dashboards | ||
| Schedule and Send Automatic Reports | ||
| Visitor Logs & Reporting |
Safety (2 vs 0)
| Feature | Greetly | Zoho ManageEngine ServiceDesk Plus |
|---|---|---|
| Emergency Evacuation Notifications | ||
| Evacuation Roll Call and Safety Log |
Security (6 vs 0)
| Feature | Greetly | Zoho ManageEngine ServiceDesk Plus |
|---|---|---|
| Capture Visitor Photos | ||
| Government-Issued ID Verification | ||
| Single Sign-On with Azure | ||
| US Driver's License Scanning | ||
| Visitor Badge Printing | ||
| Watchlist & Co-pilot Alerts |
Support (1 vs 0)
| Feature | Greetly | Zoho ManageEngine ServiceDesk Plus |
|---|---|---|
| Free Upgrades and Product Updates |
User Experience (2 vs 2)
| Feature | Greetly | Zoho ManageEngine ServiceDesk Plus |
|---|---|---|
| Digital Receptionist | ||
| Interactive Check-In Signage | ||
| Mobile App Support | ||
| Self-service Portal |
Visitor Management (3 vs 0)
| Feature | Greetly | Zoho ManageEngine ServiceDesk Plus |
|---|---|---|
| Pre-Registration | ||
| Preregister Visitors from Admin | ||
| QR Codes |
Unique Features
Only in Greetly (66)
Assign Assistants to Receive Notifications
Multiple Admin Roles
Unlimited Admins
Location Change Logs
Automated Visitor Communications
Automatic Visitor Checkout
Returning Visitor Sign-In
2-Way Texting
Legal Document eSignatures
NDA Sign In & Documents
Visitor Check-In and Registration
Custom Badge Logo and Layout
Custom Brand Colors and Graphics
Custom Email Notification Names
Custom Fields and Data Capture
Custom Notification Logos
Custom Workflow Features
Customize All Visitor Verbiage
Customize Check-In Experience
Customize Employee Notifications
+ 46 more unique features
Only in Zoho ManageEngine ServiceDesk Plus (39)
GenAI Reply Assist
Native AI Capabilities
Predictive Intelligence
Request Summarization
Script Generation
Virtual Support Agent
Asset Inventory Reports and Analytics
Asset Loans
IT Asset Management (ITAM)
Multi-modal Asset Discovery and Import
Purchase and Contracts Management
Software Asset Management
Visual Asset Lifecycle Builder
Auto-approvals
Email to Ticket Conversion
No-code Ticket Handling Automation
Service Desk
Unified Service Management Platform
Customizable Ticket Templates
Low-code Custom Modules and Forms
+ 19 more unique features
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